Cars2Us Fairfax

I had a very bad experience with Car2Us and would not recommend this dealership. When the car was delivered, it was dirty even though the salesman promised it would be washed. I also discovered that t recommend this dealership. When the car was delivered, it was dirty even though the salesman promised it would be washed. I also discovered that the temporary registration was not issued under my name, which was very concerning. After taking delivery, I noticed that the floor mats were missing from the trunk, even though they were there when I originally inspected the car. The dealership promised to give me the mats, but when I returned, they refused. They also promised to send me a replacement cap for the secured box next to the driver’s seat, which I never received. The most disappointing part was the title and registration process. I was called to pick up the title, but instead I was handed a stack of documents and told to go to the DMV myself to handle the title, registration, license plate, and to pay all fees and taxes — despite paying $1,795 for a “processing fee.” I was later told that this fee did not cover title, registration, plates, or DMV fees. At the DMV, the agent reviewed the paperwork and repeatedly asked if I was sure I paid $1,795 just for processing. He told me that a processing fee for that level of service should be around $300. Overall, this experience felt misleading and unprofessional. I will not return to this dealership and will warn my friends to avoid it. More