I saw an ad for 2020 vw gti for $27999 from their website. I called and made an appointment with Michael. I visited the dealership and the worst experience began. Michael couldn't find the car I saw on their website. Apparently they were moving websites and the car I saw was from their old website. But he took the pictures from my phone of the car and went to go talk to his boss. He said the price was "CASH Price" but there were nowhere on the website that it said "CASH Price", it said "Our Price". So he was able to work the price that was advertised. VW had a special offer for 2020 gti at 0% through VW credit. So I wanted to apply for financing through VW to get 0% as I have excellent credit. Michael kept me waiting for a very long time talking to his boss. He informs that I cannot apply the loan through VW because they just cannot. I showed him the VW website with fine details and there were nothing about special pricing range in order to apply the loan though VW. He brought his manager and obviously manager says the same thing. But as a consumer, customers will come to look at the car at the advertised price and will apply for the 0% to save money. Manager gave me 2 options. Either I get the car at $27999 and apply through different lender, or I get 0% at $29999. I said no, I want the car $27999 as advertised and apply through VW credit. They went on to explain how they wouldn't make any profit off of this transaction. That's not my problem nor any other consumer's problem. I was not negotiating price down from $27999, I wanted to buy the car at the advertised price through 0%. The dealership advertised a price that they would not honor. That is just unethical, unpractical, and unprofessional. Consumer goes to the dealership after seeing the advertisement. And quite frankly, both Mike and the manager had this WHITE people power ego in their tone of voice and verbiage. I guess this dealership treats their customers like this in that not so rich looking neighborhood which is plainly wrong in customer service business. Bottom line is, they would rather lose their reputation and not put people first even if they made the mistake. They should not advertise something they cannot honor. The manager asked us to leave and so we did and took our business else where and bought the new gti! Do NOT go here and get disrespected and mistreated!