Extensive online research for a used car lead me to Carter Volkswagen. I found a low-mileage, beautiful, used 2002 Volkswagen listed on Carter's online inventory. I contacted Jonathan Fredericks to schedule a test drive. I was met with friendly and helpful customer service. When I asked for Carfax and maintenance documentation, I was given a very thorough report. I was very impressed with the quality and look of the car and was able to purchase it the same day within a few hours at a price that was unbeatable!! All of the horror stories I have heard over the years about the general "dealership experience" were COMPLETELY contradicted through my experience at Carter Volkswagen. The sales and finance staff walked me through the car-buying process thoroughly and patiently. I never felt pressured or rushed to make a decision!! Even after discovering that the heater in the car was blowing cold a couple days later, Jonathan met with me to confirm the problem. He even scheduled a complimentary diagnosis and service, even though I had purchased the car "as-is" without a warranty. In addition, and in the meantime, I was given a loaner car for two days while my car was being serviced. The heater problem was solved quickly and I drove away, yet again, a very happy customer!! I look forward to future/return business with Carter Volkswagen and will recommend them to all of my friends!!