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Caruso Ford Lincoln

Long Beach, CA

Overview
Reviews
4.6
90 Reviews
Call Dealership (562) 426-3301

3500 Cherry Ave

Long Beach, CA

90807

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By Type

Showing 90 reviews

December 15, 2023

Caruso Ford has done any/all repairs needed to my 2008 Taurus and have always done a good job. I appreciate the service writers, who have all been very efficient, and I appreciate the shuttle service whe More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette (don't know last name)
Report | Print
Dec 18, 2023 -

Caruso Ford Lincoln responded

Hi Charlie! Thank you so much for the kind words about our service at Caruso Ford. We're glad to hear that our team has consistently provided you with efficient service and that you appreciate our shuttle service as well. We're here for all your future repair needs. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
November 23, 2023

Arvin is great! I was having problems with my car and drove there without an appointment. The work was completed in two hours and my bonus points came in handy. More

by t.tttgggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin
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Nov 26, 2023 -

Caruso Ford Lincoln responded

Thank you for sharing your positive experience with us! We're glad Arvin provided you with excellent service, even without an appointment. It's great to hear that the work was completed efficiently and that our bonus points were useful. We appreciate your feedback! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
November 01, 2023

Smooth transaction on new Lincoln Navigator. Completed contract online. Allex made sure vehicle was ready when I came to pick it up. He followed up after to make sure I was satisfied with the ve More

by LatinDoc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allex
Report | Print
Nov 02, 2023 -

Caruso Ford Lincoln responded

Congratulations on your new Lincoln Navigator! We are so happy to hear Allex and our team delivered an excellent experience. Welcome to the family! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
October 20, 2023

They did their job, and did it on time. Feels like it works better now. More

by don.k.johnson8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke
Report | Print
Oct 24, 2023 -

Caruso Ford Lincoln responded

Thank you, Don! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Oct 24, 2023 -

don.k.johnson8 responded

The trans does seem to be shifting better now, not as much shutter or slipping now. I still feel it a little but it's better, smoother.

Helpful
October 01, 2023

Consistent and Excellent experience with Caruso Ford Service Department on my F-150 King Ranch. More

by Mr King Ranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin Nazarian Service Advisor & Svc tech Excellent job!
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Oct 03, 2023 -

Caruso Ford Lincoln responded

We love to hear our team has exceeded your expectations & we look forward to keeping your truck running like new! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
September 28, 2023

Ford Ranger had an issue which we could not find and You got it fixed More

by skkrichards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Sep 29, 2023 -

Caruso Ford Lincoln responded

We love to hear our team delivered quality service from start to finish! We hope to work together again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
September 22, 2023

Service was great and Cassandra was great. My car was taken care of very well and returned to quickly. More

by cnkoulouvaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Angulo
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Sep 25, 2023 -

Caruso Ford Lincoln responded

We're so pleased to hear Cassandra ensured an excellent service visit. We hope to deliver quality customer service again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
September 02, 2023

They are always very accommodating from the moment I get there, until the service is done. Jocelyn has helped me the last couple of times and I will for sure ask her the next time. More

by N Ski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
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Sep 06, 2023 -

Caruso Ford Lincoln responded

We love to hear our team delivered an excellent visit from start to finish! We hope your car is running smoothly! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
August 31, 2023

I always have a great experience with Caruso Ford. The staff are friendly, and my car runs great! More

by t.tttgggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin
Report | Print
Sep 06, 2023 -

Caruso Ford Lincoln responded

Thank you for being a valued member of the family! We look forward to many more years together! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

Helpful
August 28, 2023

Charge me $400 for car inspection and after all that they don’t even have parts to fixed it. More

by San
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Sep 05, 2023 -

Caruso Ford Lincoln responded

San, We're disappointed that are unable to complete this repair. We'd like to learn more about what's transpired and see what we can do to accommodate you. At your earliest convenience, please contact Service Director Shannon Eckel at shannon@carusofordlincoln.com or 562.627.5100. Thank you. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

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