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Caruso Ford Lincoln

Long Beach, CA

Overview
Reviews
4.8
125 Reviews
Call Dealership (562) 426-3301

3500 Cherry Ave

Long Beach, CA

90807

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Showing 125 reviews

October 28, 2024

I have used Caruso Lincoln for over 10 years now, because of their Great Customer Service, Quality of Work and HONESTY ! SHERI ATKINS IS NUMBER #1 AND THE BEST IN THE BUSINESS ! Sheri treats us like FAMILY More

by CORCORANOFFICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHERI ATKINS
Report | Print
Oct 29, 2024 -

Caruso Ford Lincoln responded

We're thrilled to hear about your positive experience with Sheri and the team. Providing great customer service and building trust is what we strive for. Your support over the years means a lot to us! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

October 09, 2024

Helpful, on time and aware of my handicaps with individual attention. Three more words.😀 done More

by Susanholgate59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
???not sure of name
Report | Print
Oct 10, 2024 -

Caruso Ford Lincoln responded

Susan, thank you for your fantastic review! We’re thrilled to hear you felt supported and received individual attention. Your satisfaction is our priority, and we're glad we could meet your needs. Looking forward to serving you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

October 08, 2024

Everyone in the service department is friendly, approachable, and does their best to ensure timely services! More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheri Atkins
Report | Print
Oct 09, 2024 -

Caruso Ford Lincoln responded

Thanks for the fantastic feedback, Jill! We're thrilled to hear that our service team made such a positive impression. Your satisfaction is our priority, and we look forward to continuing to provide you with great service! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

October 03, 2024

Great customer service. I have been to several dealers and this one was the best. More

by Vicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casandra
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Oct 04, 2024 -

Caruso Ford Lincoln responded

Vicky, we’re thrilled to hear you had such a positive experience with our customer service! Thank you for choosing us and for sharing your feedback. We’re here to provide the best for our customers and appreciate your support! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

October 01, 2024

The service manager, Jeramie Jones, was very helpful in resolving my maintenance issue as well as assisting me in my rental car. He was very knowledgeable and courteous, and hope to use his services again More

by cwatson29.cw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Jones
Report | Print
Oct 02, 2024 -

Caruso Ford Lincoln responded

We're thrilled to hear about your positive experience with Jeramie. His dedication and expertise truly make a difference. We appreciate your feedback and look forward to serving you again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

September 19, 2024

Angel was very helpful and professional - he helped me get a shuttle home while my service was being done and he had my car washed - nice More

by tracyanderson1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Sep 20, 2024 -

Caruso Ford Lincoln responded

Thanks, Tracy! We're thrilled to hear about your positive experience with Angel. Providing excellent service and going the extra mile is what we strive for. We appreciate your feedback and look forward to serving you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

September 13, 2024

Thank you for your services and many thanks to the Director Mr. Aguilera for expediting the services and the appt More

by Olga Ventura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, aguilera
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Sep 16, 2024 -

Caruso Ford Lincoln responded

Olga, we’re thrilled to hear you had such a positive experience! Mr. Aguilera and the team always strive to provide efficient service. Thank you for your kind words and support! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

September 11, 2024

Excellent and friendly customer service! Also a quick turn around on completing repairs. Very happy with the Caruso Ford Service department. More

by kgshandrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris magana
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Sep 12, 2024 -

Caruso Ford Lincoln responded

We're thrilled to hear you had such a positive experience with our service department. Our team takes pride in delivering friendly and efficient service. We appreciate your support and look forward to serving you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

July 31, 2024

The representative that helped me was the very best! He has extremely knowledgeable and kind! More

by sue.brun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot temember
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Aug 02, 2024 -

Caruso Ford Lincoln responded

Hi Sue, thank you so much for your kind words! We're thrilled to hear that you had a great experience with our representative. We take pride in providing knowledgeable and kind service to all our customers. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com

July 27, 2024

You do good work…. but you are very expensive. The work you did on my Explorer was $200.00 more than the local garage. That’s 20%. Leaves a bad taste. .Zeke was a goo More

by josephrubich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke
Report | Print
Jul 29, 2024 -

Caruso Ford Lincoln responded

Hi Joseph, While glad that you receive quality service, we're disappointed you're dissatisfied with the cost of our services. Your complete satisfaction is our number one priority, which is why we'd like the opportunity to speak with you about this further. When you have a moment, please contact Service Director, Shannon Eckel at shannon@carusofordlincoln.com or 562.627.5100. He hopes to hear from you. Regards, Mike Kitzmiller General Manager

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