Carver Toyota of Columbus - Service Center

We had appointment at 1:30 for oil change. It was not finished until 4:30. That is not ok. It happened to be his birthday and he had to wait three hours for a oil change that should not have t It was not finished until 4:30. That is not ok. It happened to be his birthday and he had to wait three hours for a oil change that should not have taken 1 hour at most. When he started to leave he realized it was leaking oil. Back in it went again. He then gets home and realizes it is still leaking so another trip back to the shop. By them I’m mad. Poor excuse for a business. Yes you can contact me. More

Friendly staff. A little Disappointed that I had an appt and was told upon arrival that it needed to be rescheduled. The work got done but not as timely as I’d pla A little Disappointed that I had an appt and was told upon arrival that it needed to be rescheduled. The work got done but not as timely as I’d planned for. More

Great fast dependable service. However I do miss the coffee that you had on previous visits. I understand sometimes you have to eliminate certain things. However I do miss the coffee that you had on previous visits. I understand sometimes you have to eliminate certain things. More

Last two service visits work was unacceptably slow. 3.5 hrs tire mounting 2hrs oil change 3.5 hrs tire mounting 2hrs oil change More

It took to long to do an oil change and oil change should not take almost 3 hour should not take almost 3 hour More

Carver Dealership is good, service department more efficient than some I, we have been in during previous car maintenance over the years. Only thing we dislike is repeated phone calls and text message efficient than some I, we have been in during previous car maintenance over the years. Only thing we dislike is repeated phone calls and text messages making sure we keep our appointment’s with bringing cars in for service. One call and one text to the car owners should be enough. Sincerely, John John A Wyman More

Not a lot of communication during the service. No coffee either. Nice waiting area and nice staff. No coffee either. Nice waiting area and nice staff. More

I blew a tire this past weekend on the interstate, late at night and over an hour from home. When I got to the tire shop the next day, they examined the damaged tire and stated it had no damage other than at night and over an hour from home. When I got to the tire shop the next day, they examined the damaged tire and stated it had no damage other than the side walls being busted out. They examined my other tires and stated they were all overinflated by at least 10 pounds. Furthermore, my tire sensors has not been recalibrated after their last rotation. I had just had my car at Carver to be serviced the prior week and the tires hadn’t been touched since then, so you can imagine my chagrin right now. I will not be returning for service appointments. More

Their service department sucks. Took my car in for an oil change and it took then almost 2 hours to do it. A simple service that should have taken less than a half hour. Took my car in for an oil change and it took then almost 2 hours to do it. A simple service that should have taken less than a half hour. More

Bryce Jones was absolutely a great guy to deal with! He found out about all my problems trying to get a second key for my car. Five trips up there and a half day missed from work. Somehow he managed to He found out about all my problems trying to get a second key for my car. Five trips up there and a half day missed from work. Somehow he managed to get me a full refund for the key!! Thank you so much Bryce, it was truly appreciated!! More