Carver Toyota of Columbus - Service Center

Documents clearly state that routine service should be completed within 60 minutes. I was scheduled for an oil change and tire rotation and the service took over two hours. Several customers that came in completed within 60 minutes. I was scheduled for an oil change and tire rotation and the service took over two hours. Several customers that came in after I did had service completed prior to mine. This took much longer than it should have! More

I arrived approximately 20 minutes before my scheduled appointment time. My truck was pulled into the shop bay for around 20 minutes, then parked behind the building for an additional hour. After wonderin appointment time. My truck was pulled into the shop bay for around 20 minutes, then parked behind the building for an additional hour. After wondering aimlessly around their lot, seeing my vehicle just sitting there. I finally went into the service area to ask how long it would be before the service of my vehicle was complete. Courtney, the service tech said “probably around 2:00” My scheduled appointment time was 9:15 am. When I called the day before, I was told that the service being done would only take an hour/ hour and a half. I specifically stated that I didn’t have a spare vehicle, and that I’d be waiting there for it to get done. After three hours of waiting in their lot, my truck was finished. Upon checking out, the service technicians attempted to tell me that my vehicle was “leaking oil everywhere.” No other mechanic that had been under my truck stated such, and my parking spots are always dry of any oil spots. Dissatisfied is an understatement. The quality of your work ethic should bring in customers, not turn them away. Do better. More

Waited 30 minutes for them to start. Took over 2 hours for fluid change. Probably go to different toyota store next time. Took over 2 hours for fluid change. Probably go to different toyota store next time. More

Got me in on time Clea watering area service people very nice service was fast nice service was fast More

Service found a mistake that happened on a prior service and fixed it. Was given a loaner while repair was being made. Appreciate the great care taken and attention given! and fixed it. Was given a loaner while repair was being made. Appreciate the great care taken and attention given! More

My appointment was easy to make over the phone and the service department was ready for me when I arrived. Adam explained what they would do and how long it should take. Everyone was very nice, the waitin service department was ready for me when I arrived. Adam explained what they would do and how long it should take. Everyone was very nice, the waiting room was clean and comfortable, and my vehicle was done when expected. More

Customer service is friendly and the job was finished quickly. I will recommend service to friend's. quickly. I will recommend service to friend's. More

I waited 2 hrs for a schedule oil change only , I finally went out and asked thru said oh it’s been done for awhile . I feel they are to busy for good customer service . went out and asked thru said oh it’s been done for awhile . I feel they are to busy for good customer service . More

Professional and fast. Adam Barker is always making sure my vehicle is taken care of and up to date on all services. Adam Barker is always making sure my vehicle is taken care of and up to date on all services. More

I was not happy with this service. Since I didn't want the duel additive the man seemed to change his attitude with me..I wanted filters changed and had a couple questions...he definit Since I didn't want the duel additive the man seemed to change his attitude with me..I wanted filters changed and had a couple questions...he definitely j7st sent me on my way. More