Carver Toyota of Columbus - Service Center

Whitney, the service person was the best I’ve had at Carver to date. Very knowledgeable, follow ups on questions, recommendations and makes sure you’re service needs are met…very good and pleasure to wo Carver to date. Very knowledgeable, follow ups on questions, recommendations and makes sure you’re service needs are met…very good and pleasure to work with on service needs… More

Extremely busy dealership and service department. They always work very hard to get scheduled maintenance done in a timely manner. All of the service advisors are fantastic. Melanie was my service advisor always work very hard to get scheduled maintenance done in a timely manner. All of the service advisors are fantastic. Melanie was my service advisor this time and is great to work with. We are lifelong Toyota and Lexus owners and will always use Carver if possible. More

Carver recommended a new battery (not dead, but to be safe, replace) for our 2015 Lexus. With new battery, display does not work. Research shows this is a common, known issue with Lexus. Carver quotes $ safe, replace) for our 2015 Lexus. With new battery, display does not work. Research shows this is a common, known issue with Lexus. Carver quotes $8000 new, $1000-$1400 if can find used. They keep car 3 weeks while testing and looking for used. They find one, fix it and cover the labor, but we are out of pocket $1000 for a known issue. Carver service is helpful and tried to resolve,, so they are ok to work with. However, we go there for their brand knowledge, and they ultimately asked me to pay for it. They did contact Lexus, and they would not support in any way. We are going to move away from Toyota/Lexus (have bought 6 over 10 years) and going to try other brands, searching for more support and ownership over their product and issues. More

Service completed in timely manner while I waited. Very satisfied with whole experience. Staff was very efficient. Would recommend to family and friends. satisfied with whole experience. Staff was very efficient. Would recommend to family and friends. More

Great service. Takes about an hour even though I had first appointment of the day at 7:30am. Just somewhat pricey - $70 for oil change only. first appointment of the day at 7:30am. Just somewhat pricey - $70 for oil change only. More

Always friendly and helpful. The service people are there to help and I’m always sure everything is done correctly to help and I’m always sure everything is done correctly More

It took a little longer than I expected but a lot was needed to be done and a little more expensive than I had anticipated but that’s the way it is needed to be done and a little more expensive than I had anticipated but that’s the way it is More

I’ve always had my Toyota vehicles serviced at Carver and have been pleased with the results. Everything went well during my last visit -except the wait time was almost 3 hours for a routine oil change and have been pleased with the results. Everything went well during my last visit -except the wait time was almost 3 hours for a routine oil change and tire rotation. More

Service advisor spoke down to wife in describing the coolant system operation and need for flushing. This is to occur every 50k miles or 4-5yrs and we had it done 18mo and 18k miles ago. He recommende coolant system operation and need for flushing. This is to occur every 50k miles or 4-5yrs and we had it done 18mo and 18k miles ago. He recommended other maintenance items that weren’t due for another 20k+ miles or several years. New tires were suggested but will measure the depth and get a second opinion/ tires most likely elsewhere More

Great service great staff. No place I’d rather go to get my service work done. my service work done. More