Carver Toyota of Columbus - Service Center

Very professional and quick. Obviously interested in keeping customers informed and happy with the service provided. keeping customers informed and happy with the service provided. More

I was a walk-in while they were very busy. They still worked me in and did a great job. I will admit though, I still miss the free car wash they provided a couple years ago. worked me in and did a great job. I will admit though, I still miss the free car wash they provided a couple years ago. More

Everyone was friendly and professional. Little high on labor. 125.00 on labor to adjust head lights was a little much. labor. 125.00 on labor to adjust head lights was a little much. More

Everything was perfect - service, friendliness, professionalism, etc.! However, I remember the days when they also washed my car, and until that happens again, I can't be a COMPLETELY happy camper professionalism, etc.! However, I remember the days when they also washed my car, and until that happens again, I can't be a COMPLETELY happy camper! More

I came in knowing your good reputation and left upgrading that to a fantastic reputation. that to a fantastic reputation. More

The staff was very friendly and accomiding. The service to my car was quick and I was back on the road before I knew it. to my car was quick and I was back on the road before I knew it. More

I left with the same issue I previously had. They didn't fix the issue. fix the issue. More

Quentin Somers is always fast, friendly and efficient. Thanks and keep up the good work. Thanks and keep up the good work. More

Misplaced my truck after doing the maintenance. Took 1 hr longer than quoted time. Couldn’t find keys nor paperwork. longer than quoted time. Couldn’t find keys nor paperwork. More

I am really disappointed and lost my trust with the shop. I just had my Rav in on 8/17 for maintenance work and when we picked it up I asked about some repairs needed on my sun roof. I asked how much it woul I just had my Rav in on 8/17 for maintenance work and when we picked it up I asked about some repairs needed on my sun roof. I asked how much it would cost and I was told “it won’t cost you more then $60”. We asked them to order the part and set up a date to have it installed on 9/2. Also, when I picked up my Rav everything on my inspection sheet was marked as good. On 9/2 when they had my car back in for the sunroof I got a call that my filters needed changed (keep in mind 14 days earlier they good). My husband said no and we only want the sunroof fixed. Then about 20 minutes later we get another call and was told my battery is absolutely dead but we can change that out for $129. I wasn’t having any issues with my battery, it was supposedly just tested on 8/17 and marked good also! Now they are telling me it’s dead and needs replaced?! I honestly asked if they had the right car or if they had me mixed up with someone else! My husband said to leave it alone and we would look at it when we picked it up. So then I get a text saying my car was ready to pick up and my total was $250!!! I called and talked to the lady in the service department and asked again is this for the Rav 4 because Jeff told me it was only $60 for the repair. She said I don’t know what kinda deal you had with Jeff but he is no longer here. She said the best she could do to help was to get it down to $112. We go in to pick it up a few days later and Jeff was back! So we go in with our salesman Scott and talk to Jeff. He said he didn’t know where I got the $250 from but the total is only $112. I have the text with the total amount due, why would I lie about that?! Then he said yes I told you $60 and that’s what the cost of the labor. That doesn’t make any sense either because Brittany had already discounted it! I’m still upset because you can’t tell me when someone asks for an estimate you only quote labor cost and not the parts! I’m not an idiot and don’t appreciate being treated like one. We just spent $500 on my husbands truck and $140 on my maintenance so we needed to know the FULL cost of this repair for budget purposes. Oh, and my car battery is also absolutely fine! We took it to two different shops to be checked out and it does not need replaced. We will not recommend your shop anymore. More