Carver Toyota of Columbus - Service Center

Lacking in customer service. Lacking in knowledge about problem with my vehicle. Phones are never answered in a timely manner. Switchboard doesn’t answer. 25 rings later I hung up. problem with my vehicle. Phones are never answered in a timely manner. Switchboard doesn’t answer. 25 rings later I hung up. More

I brought the car in early for the service as I had an unexpected problem. With a vacation starting the next day - I did not need the car - Carver had an extra week to address both the service and the pro unexpected problem. With a vacation starting the next day - I did not need the car - Carver had an extra week to address both the service and the problem. We exchanged e-mails and quotes and I picked the car up after my vacation. Not straight forward but they were able to cope. Thank you. More

I don't understand why it takes over and hour for an oil change & rotation. I come from work and my lunch isn't that long. change & rotation. I come from work and my lunch isn't that long. More

Quentin Somers is always so helpful and great to work with! He has helped me several times. He is very professional and courteous. He is a great asset to the dealership. with! He has helped me several times. He is very professional and courteous. He is a great asset to the dealership. More

It took WAY TOO LONG. Thanks to them not checking my air pressure that was LOW on all 4 tires. My tire light finally went off after having it there twice for that reason pressure that was LOW on all 4 tires. My tire light finally went off after having it there twice for that reason More

Adam Barker helped me with the purchase of my Highlander. He did a great job and not only answered my questions then but now as well. I love my Highlander. He did a great job and not only answered my questions then but now as well. I love my Highlander. More

Dropped the car off early at that time the manager was helpful said they would try to work it in came back after the regular time an the next manager wasn’t very helpful set in the waiting room and watch helpful said they would try to work it in came back after the regular time an the next manager wasn’t very helpful set in the waiting room and watch my set their ready fo 25 min before i went up and asked if it was ready comment was it just came out!!! More

Friendly, prompt service from knowledgeable technicians. Service desk was polite and gave detailed information of services. Also had a very comfortable waiting room, which made the wait more pleasant. Service desk was polite and gave detailed information of services. Also had a very comfortable waiting room, which made the wait more pleasant. More

The service department worked me in without an appointment and had me out in less than 1/2 hour to go to a soccer game. This is the description of outstanding service. appointment and had me out in less than 1/2 hour to go to a soccer game. This is the description of outstanding service. More

All good, we are happy with the service and recommended others. You can improve by providing reconciliation to customers as you are the expert and we trust you. others. You can improve by providing reconciliation to customers as you are the expert and we trust you. More