Carver Toyota of Columbus - Service Center

Great service. Everyone was attentive and polite. I did have to wait an extremely long time for a tire rotation. My appt. was at 2:30 (I arrived around 2:20) I did not leave until right around 4:30 p.m. it have to wait an extremely long time for a tire rotation. My appt. was at 2:30 (I arrived around 2:20) I did not leave until right around 4:30 p.m. it was explained to me that it was due to lunches and all putting them behind. I was given an appointment well after most lunches. More

Everything was fine. I have window leaks and asked to have it checked when I called to schedule. Apparently there was not a technician that day to check it so it didn’t get taken care of. have it checked when I called to schedule. Apparently there was not a technician that day to check it so it didn’t get taken care of. More

After multiple years working with this dealership will likely not return. In trying to just get an appointment scheduled initially, I had to make more than 4 calls. I was on hold in excess of 30 minutes likely not return. In trying to just get an appointment scheduled initially, I had to make more than 4 calls. I was on hold in excess of 30 minutes on multiple occassions and constantly transferred from the operator to a service department that had no one answering its phones. This experience was one of the worst we have had. The service representative repeatedly failed to return calls and took an extremely long time to get back to me. After completion of service, in picking up my vehicle, there was no paperwork prepared to let me know what had been done after a full day of leaving the vehicle for what was supposed to be a "two hour job". I requested a printout after leaving the dealership and still have not received. We paid an exorbinant amount for a simple oil change and tire rotation because the vehicle was there for warranty work anyway. To this date have still not received our multi point inspection report that was supposed to be completed alongside that paid service. We were told that if he could not get the repair work covered by our warranty it would exceed $2500, but the only bill I saw was for well under the $2000 mark. Not reliable at all. VERY DISAPPOINTING. In the past, we have worked with Dale and Ruthi and enjoyed our interactions and felt like we were treated like family. Kuddos to both of them. That has been lost and our representative, which I will leave nameless here, but the dealership knows who "assisted" us, should not be in this line of work at all. More

I brought my 2016 4Runner in for service on April 5,2021. The next day after the service I noticed there was an oil spot on the cement where the 4 Runner was parked. I moved the 4Runner and the next 5,2021. The next day after the service I noticed there was an oil spot on the cement where the 4 Runner was parked. I moved the 4Runner and the next morning there was a new spill. I called Carver and they wanted me to bring it in. I told the person I talked to that I lived 60 miles away and didn't fell comfortable driving that far. So the person I talked to said I could take it to a local garage which I did. It turned out the drain plug was very loose. He added oil and tightened the drain plug. I called back the next morning and talked to I believe Dale. He was very nice and took $50.00 off my credit card. I have had the 4Runner serviced every time since I bought it at Carver's but one time(2020 because of Covid) and always had a excellent service. More

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I’m always very pleased with my service at Carver! They are honest and helpful! And professional- with customer service being a top priority! Thank you! are honest and helpful! And professional- with customer service being a top priority! Thank you! More

This car is under warranty and has only 5,000 miles on it. We brought it in to check on a sensor which was malfunctioning and we were told it would cost us $125.00. You all need to do a better job on cust it. We brought it in to check on a sensor which was malfunctioning and we were told it would cost us $125.00. You all need to do a better job on customer service. More

Helpfull, informative, knowledgable, speedily done. Mr. Denny was great I would trust his advice and did for any suggestion or recommendation he had. Good experience. Mr. Denny was great I would trust his advice and did for any suggestion or recommendation he had. Good experience. More

I have never been disappointed with the service for my Prius from day one. I have never picked out one person. They all go out of their way to give me the expected high quality expected by Toyota. Prius from day one. I have never picked out one person. They all go out of their way to give me the expected high quality expected by Toyota. More

Very helpful, explained thigs thoroughly, friendly, answered all my questions, took time out to go over the apps,. I am tired of always having to write reviews, just clicking on the number of stars sho answered all my questions, took time out to go over the apps,. I am tired of always having to write reviews, just clicking on the number of stars should be sufficient.. I may not fill out any more surveys. More