Carver Toyota of Columbus - Service Center

Safety Recall Visit While the dealership website was not very accommodating initially, I was able to start a dialogue using the chat feature and schedule everything that While the dealership website was not very accommodating initially, I was able to start a dialogue using the chat feature and schedule everything that I wished to get accomplished that way. Nice! Arrived maybe 10 minutes ahead of schedule and was in and out in no time. Appreciate the detailed maintenance check done which uncovered a dirty air filter and weak battery (I elected to take care of those myself). I happened to see that my vehicle was parked in the finish lane so I wandered back out to the service counter unannounced. I didn't see Ruth anywhere but instead of an awkward indeterminate wait, Denny stepped in and completed the checkout. That's what win together looks like to me. More

I brought my 2014 Tacoma in for service. I called and got an appointment for the next day. I asked and was given an early morning appointment. The service scheduler was very professional,cord I called and got an appointment for the next day. I asked and was given an early morning appointment. The service scheduler was very professional,cordial and efficient. The service technician was polite and helpful and I was in and back on the road in 40 minutes. Excellent experience! More

Great service department. It's always good to see the same faces. Ruth and Dale have been around a long time. Hope they stay longer. same faces. Ruth and Dale have been around a long time. Hope they stay longer. More

She was very attentive and explained findings very well. I sat down away from the wait lounge and she went to get me when my car was ready. I sat down away from the wait lounge and she went to get me when my car was ready. More

Service on rav 4 Carver is closest Toyota dealership to me. I They have a friendly staff. Service was done in a timely matter. Thanks Carver Toyota for the great serv Carver is closest Toyota dealership to me. I They have a friendly staff. Service was done in a timely matter. Thanks Carver Toyota for the great service! cya in another 5k miles! More

Top notch service The service was great, the waiting area clean, and everyone was very helpful. I would recommend Carver Toyota to family and friends. Thanks for the go The service was great, the waiting area clean, and everyone was very helpful. I would recommend Carver Toyota to family and friends. Thanks for the good service. More

fast and efficient I did have to wait almost 5 minutes when I arrived for someone to acknowledge my presence but once they did, all was great. Only one of 3 persons the I did have to wait almost 5 minutes when I arrived for someone to acknowledge my presence but once they did, all was great. Only one of 3 persons there were with a customer when I arrived but the other 2 were looking at something work related on their computers. Everyone was pleasant. More

Love coming here, everyone is always super nice and I’m in and out. I had my 40,000 mile maintenance and all was good. in and out. I had my 40,000 mile maintenance and all was good. More

Best Customer Service! Carver Toyota has the best staff at a car dealership where I have ever purchased a vehicle. From the first day of purchasing my new vehicle to ever t Carver Toyota has the best staff at a car dealership where I have ever purchased a vehicle. From the first day of purchasing my new vehicle to ever trip for routine service maintenance everyone is so friendly, knowledgeable and efficient. More

Toyota Rav 4 This is our third time having a vehicle serviced at Carver Toyota. All three visits have been fairly disappointing. Our first experience was for an This is our third time having a vehicle serviced at Carver Toyota. All three visits have been fairly disappointing. Our first experience was for an insurance claim for our Toyota Rav 4. This took several weeks to get this complete with poor communication with not only us but the insurance adjuster. The second car was our son's 2003 mustang. This car was in for an oil leak. We discussed the fix and agreed on a price and since I had figured it was a fair price we added tires and an alignment. It took about a month to get the repairs completed and then it was leaking transmission fluid. That was fixed and mostly covered by the service department. Since bringing it home there is fluid leaking from near the driver's side rear wheel. It smells like grease. They said they had a hard time getting the alignment done and figured it was excess grease used. It has not stopped leaking and due to the last appointment I am fearful of bringing it back in. The communication was not what I had expected I had to call in for updates and rarely received a call back. The latest was for our Rav 4 which was experiencing a shimmy while shifting into higher gears and overdrive. The torque converter was replaced. We needed the vehicle back in a certain time frame and we were promised it by Thursday evening, Friday morning at the latest. We needed the car Saturday after noon. Our car was not ready until Tuesday. We did get a loaner vehicle, but that was not the point. Again we were given a time frame which could not be delivered on. We are happy with the sales department with the exception of the gentleman (I use that loosely) who did our finance on our 2006 mustang purchased last July. He lied to us about the cost of the service agreement. With the help of Cathy everything was fixed. Cathy Lammer and Josh Branum have been a pleasure to work with. More