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Carvision.com - Maple Shade

Maple Shade, NJ

Overview
Employees
Reviews
Vehicles
4.9
2,929 Reviews
Car Vision is proud to be independently owned & operated by the Husband & Wife team, Cafiero. Car Vision started small with about 20 cars on the lot, and since day one, we have been working with a passion to innovate and offer the best quality vehicles at the best possible price by moving any inventory older than 30 days. Today, our inventory grew, but our customer service standards remain that of a smaller, husband and wife dealership. Each car that goes out our doors, goes with a customer whose name we’ll remember because we didn’t sell them a car, we created a friendship with that person. Car Vision is proud to be independently owned & operated by the Husband & Wife team, Cafiero. Car Vision started small with about 20 cars on the lot, and since day one, we have been working with a passion to innovate and offer the best quality vehicles at the best possible price by moving any inventory older than 30 days. Today, our inventory grew, but our customer service standards remain that of a smaller, husband and wife dealership. Each car that goes out our doors, goes with a customer whose name we’ll remember because we didn’t sell them a car, we created a friendship with that person. So what are you waiting for? Come and stop by now!
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2791 NJ-73

Maple Shade, NJ

08052

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Showing 2,929 reviews

October 10, 2024

Horrible experience. I have a follow up that goes into detail about their practices. Read on More

by ejenkins814
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Moreland
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Carvision.com - Maple Shade responded

Thank you for your kind words! We're so glad to hear that our team was able to help you find the car you wanted. Your satisfaction is our priority, and we appreciate your feedback. If you need anything else in the future, feel free to reach out. Enjoy your new ride!

Nov 19, 2024 -

ejenkins814 responded

Follow up: The service center at this dealership has got to be the worst collection of workers in history. I bought a car from here. They had to have it service due to an alert on the dash that had to be fixed. They kept the car overnight. I came back to get it, the same alert was still on the dash, ALONG with a flat tire. Because I got dropped off, I had to take the car home. Made a service appt for the following Monday. I come 90 minutes early to my sppt and drop the car off so they could get to me earlier. Every time I called, there was no answer so I couldn't get an update until I called the sales dept to get a manager. Come to find out, they never even looked at the car, even tho I had an appt. The NEXT DAY, I call and get no answer. I then have to drive to the service center from Philly... get there.... at the end of the day, for them to tell me that they haven't fixed it. When I told them it is a simple Google search of the issue and it is a common fix... the foreman never thought of your simple and common fix. There is a battery that needs to be replaced to fix the alert. He had no idea!!!! I leave and call them before they close at 5 and they inform me that they ordered the battery and it would be there the next day by 12. Instead getting someone to take me to jersey to get the car, I agree to kept it there since it will be worked on in the morning. The next day I'm checking the app phone that is connected to the car. Not much activity except for the hybrid battery being charged. I call close to 4pm to check the status and I'm told the car is finished and ready. I call a $45 Uber to go over to jersey and pick it up and on the way I get another call from the service dept saying that the car isn't ready. Matter of fact it wasn't worked on today. And they don't know why I was told that it was ready. I've spent a bunch of money on rentals in the last week due to their negligence. Worst service experience ever. By the way... they still don't know when it will be done. Mind you... I've watched this issue be fixed in less than an hour on over 8 YouTube videos. Almost a month later and after them trying to fix the issue... they broke the navigation and satellite radio. For 2 weeks they wouldn't answer the phone until I called them from another number. Finally was able to bring my car in when a loaner car was available. They fixed 3 of the issues but still never addressed the hybrid battery not holding a charge. Then their lawyer tried to make me sign an NDA saying that they were elevated from all wrong doings and to remove all negative feedback on all media and social media platforms. This is the epitome of used car sales perception. It definitely is truthful with this place. And they added more to the purchase price that was previously agreed upon. I wouldn't buy a 10 speed bike from this place after this.

October 09, 2024

Brad helped me out today with my new purchase of a Toyota Tacoma thank you! More

by Limalmarcelo_
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Harmon
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Oct 09, 2024 -

Carvision.com - Maple Shade responded

Thank you for sharing your experience! We're so glad to hear that Brad was able to help you with your new Toyota Tacoma purchase. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new truck!

October 09, 2024

Miles Martin was an extreme pleasure to work with. A very knowledgeable sales representative with an keen interest in ensuring the customer is satisfied. More

by Richardbundy01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miles Martin
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Oct 09, 2024 -

Carvision.com - Maple Shade responded

Thank you for your wonderful feedback! We're delighted to hear that Miles made such a positive impression and ensured your satisfaction. His dedication to customer service is truly appreciated. If you need anything else or have more to share, don’t hesitate to reach out. We’re here to help!

October 08, 2024

He was very helpful and committed to helping me find the right car. Would recommend! More

by Anna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Moreland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Carvision.com - Maple Shade responded

Thank you for your feedback! We're happy to hear that our team was helpful and dedicated to finding you the right car. Your recommendation means a lot to us! If you need any more assistance in the future, feel free to reach out. Enjoy your new ride!

October 05, 2024

I recently had the pleasure of working with Siobhan at Carvision Maple Shade and I couldn't be happier with my experience. From the moment I walked in, she was welcoming and attentive, taking the time to More

by aaleya.king
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Siobhan King Petrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Siobhan Petrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Carvision.com - Maple Shade responded

Thank you so much for your detailed feedback! We’re thrilled to hear about your positive experience with Siobhan at our Maple Shade location. It’s fantastic that she took the time to understand your needs and provided you with all the information you needed without any pressure. We pride ourselves on creating a smooth and transparent process, and it’s great to know that Siobhan exemplified that. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you need anything else in the future or have more questions, feel free to reach out. Enjoy your new car!

October 05, 2024

Thanks for the new 2021 Toyota Corolla I appreciate all of your help thank you!! More

by Billypapa856
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Harmon
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Oct 07, 2024 -

Carvision.com - Maple Shade responded

You’re very welcome! We’re so glad to hear you’re happy with your new 2021 Toyota Corolla. If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new ride!

October 05, 2024

Thanks brad for ur help today very easy process selling my 2018 VW Passat thank you More

by dmitricirillo7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Harmon
Report | Print
Oct 07, 2024 -

Carvision.com - Maple Shade responded

Thank you for your feedback! We’re glad to hear that Brad helped in selling your 2018 VW Passat an easy and smooth experience. Our team is always here to help, and we appreciate your trust in us. If you need anything else or have any questions in the future, don’t hesitate to reach out. Enjoy your day!

October 04, 2024

Working with Brandon to find a car and price that worked for me was a great experience. After the initial car I came in to look at was not really working for me he listened to me and came up with a superb a More

by ianreeves
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Moreland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Carvision.com - Maple Shade responded

Thank you for sharing your experience! We’re thrilled to hear that Brandon was able to listen to your needs and find a great alternative that worked for you. Providing excellent customer service and finding the right fit for our customers is our top priority. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your new car!

October 04, 2024

Miles Martin, ayudó a mi pareja a obtener el carro que él quería de una manera eficiente y profesional, él fue muy amable y atento en todo momento, nos vamos muy contentos y satisfechos de haber obtenido bue More

by numanzor23
Recommend Dealer
Yes
Employees Worked With
Miles Martin
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Oct 07, 2024 -

Carvision.com - Maple Shade responded

¡Muchas gracias por compartir tu experiencia! Nos alegra saber que Miles Martin pudo ayudar a tu pareja a conseguir el coche que quería de forma eficiente y profesional. Tu amabilidad y atención son muy importantes para nosotros. Si necesitas algo más o tienes alguna pregunta en el futuro, no dudes en contactarnos. ¡Disfruta de tu nuevo coche!

October 04, 2024

Miles Martin was grat, he took is time the my wife and I a few cars and explain the speed to us, great service friendly and overall a great guy More

by delroy Cohen
Recommend Dealer
Yes
Employees Worked With
Miles Martin
Report | Print
Oct 07, 2024 -

Carvision.com - Maple Shade responded

Thank you for your feedback! We’re so glad to hear that Miles provided you and your wife with great service and took the time to explain everything clearly. It’s wonderful to know that you had a positive experience. If you need anything else or have more questions in the future, feel free to reach out. Enjoy your new car!

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