Cary Auto Sales

Very disappointing experience with Cary Auto Sales. I would not recommend this dealership based on my experience. I purchased a 2014 Toyota Avalon Limited from Cary Auto Sales and paid cash for the I would not recommend this dealership based on my experience. I purchased a 2014 Toyota Avalon Limited from Cary Auto Sales and paid cash for the vehicle in full. Unfortunately, the same day I took the vehicle home, the tire-pressure monitoring system (TPMS) warning began flashing and malfunctioning. Because it was Sunday, I had the vehicle checked by a mechanic. The mechanic determined that the problem was a defective TPMS sensor in the right-rear tire. What concerns me even more is that the vehicle’s diagnostic history showed that the TPMS warning/monitoring system had previously been reset. I have no way of knowing who reset it or why it was reset. However, because the TPMS problem appeared immediately after I purchased the vehicle, the mechanic questioned whether the system may have been reset before the sale to temporarily clear the warning. I want to be clear that I cannot independently confirm who performed the reset, but the circumstances are certainly concerning. I contacted Cary Auto Sales on Monday, only two days after purchasing the vehicle, and spoke directly with Peter, the gentleman who sold me the car. I explained the problem, provided the information from the mechanic, and attempted to give Cary Auto Sales an opportunity to resolve the issue through their service department. Peter declined to provide any service and refused to replace the defective TPMS sensor. This was extremely disappointing. The problem occurred the very same day I purchased the vehicle, and I contacted the dealership almost immediately after having it professionally diagnosed. I made a genuine effort to resolve the matter directly with Cary Auto Sales before writing this review. They refused to help. I paid cash for this vehicle and expected reasonable customer service when an obvious problem surfaced immediately after the sale. Instead, once the sale was completed, I was essentially left to deal with the problem myself. I cannot say who reset the TPMS system, and I don’t want to make an accusation I cannot prove. However, the fact that the system had a history of being reset, followed by a TPMS failure immediately after purchase, is concerning—especially given the mechanic’s suspicion about why it may have been reset. I attempted to remedy this situation directly with Cary Auto Sales. They refused. Based on my experience, I would not recommend Cary Auto Sales. Anyone considering purchasing a vehicle from this dealership should have a complete independent inspection and diagnostic scan performed before paying for the vehicle, including checking the TPMS system and looking for evidence of previously cleared warning codes. My biggest disappointment isn’t simply that the sensor failed. It’s how Cary Auto Sales responded when I brought the problem to their attention just two days after purchasing the vehicle. More

Jon Choi is one of the best workers they have in cary he’s been doing this 16 years and him and Kevin took great care of me. I would recommend everybody to go here! he’s been doing this 16 years and him and Kevin took great care of me. I would recommend everybody to go here! More

My friend try to buy a car asked for refund wouldn't refund her the 1500 she out money with kids bad deal don't do it refund her the 1500 she out money with kids bad deal don't do it More

I had bought a new 2022 car and couldn't get a decent price on a trade from the dealer, so I took my old car to Sam and he gave me a fair price with no hassle. The sale was completeed painlessly and qui price on a trade from the dealer, so I took my old car to Sam and he gave me a fair price with no hassle. The sale was completeed painlessly and quickly, no fuss no muss, done. They then gave me a ride back home! Very nice folks, thanks! More

My wife purchased 2013 Honda Odyssey, shes so happy with My wife purchased 2013 Honda Odyssey, shes so happy with her van! Great service, great prices. I will buy again and recommend all my family and frie My wife purchased 2013 Honda Odyssey, shes so happy with her van! Great service, great prices. I will buy again and recommend all my family and friends to buy from cary auto sales More

This is my second vehicle that I purchased from. Cary Auto Sales. Excellent customer service I never have or had that feeling in the past of once you leave the lot there is no communication about t Auto Sales. Excellent customer service I never have or had that feeling in the past of once you leave the lot there is no communication about the vehicle you've purchased. I like that they are very selective with the inventory... and he always have a nice selection to choose from. Trust if your looking for a reliable and decent vehicle definitely check them out!! More

FYI I wrote this review 3 years ago but apparently never posted it! I will now be writing my 2nd review for a purchase I just made! I can’t say enough about what a wonderful experience I had buying my fir posted it! I will now be writing my 2nd review for a purchase I just made! I can’t say enough about what a wonderful experience I had buying my first car in 14 years! When I started this journey I would have rather had a tooth pulled without any lidocaine! Sam was exceptional and easy to deal with. Luis and Mark were great too! If you are looking for a great used car please go here. Clean cars and low miles, no junk here. 3 years later the 2014 Honda Civic I bought is still going strong with absolutely no issues! It is now my sons car so it was time for me to get another car. I did not hesitate to return to Cary Auto Sales! Once again a wonderful experience! Sam is the best! Buying a car can be stressful and I like the hometown experience I get here! Thanks again! More

READ THIS REVIEW BEFORE GOING HERE - SCAMMERSI went READ THIS REVIEW BEFORE GOING HERE - SCAMMERS I went here to buy my first car and was so excited to find what I wanted, Luis was very nice and I fe READ THIS REVIEW BEFORE GOING HERE - SCAMMERS I went here to buy my first car and was so excited to find what I wanted, Luis was very nice and I felt confident in my purchase of $12,000 1 WEEK LATER the car is making horrible noises and leaking all kinds of fluid. I took it to a mechanic who saw that the transmission hoses are split, the transmission had no fluid and was most likely being damaged and this had been going on for a long time. Additionally, he found stop leak in my radiator, which was used to cover up that there is a blown head gasket. There is coolant in my oil, oil in my coolant and the car cannot be driven. I NEED A NEW ENGINE AND TRANMISSION 1 WEEK AFTER PURCHASE. This dealership is refusing to give a refund after selling me a useless car, which they purposely deceived me and covered up very serious problems on. They have no integrity as men or as a business and are now claiming the mechanic just wants to make money, though he took an hour out of his day to show me every single thing he found wrong and explain it to me in detail FOR FREE. I am now without a working vehicle and my only option is to hope the warranty (they sold me) covers a decent amount of rebuilding an entire car. Save yourself the massive headache and don't go here ever. We will be taking more action against them as this is complete fraud. More

Easy to Deal with Was in the car business for years and this was a pleasure... went there for 1 car specifically and ended up with a different one... they made the proc Was in the car business for years and this was a pleasure... went there for 1 car specifically and ended up with a different one... they made the process very easy and enjoyable..... great inventory and everything is priced very competitively .... More

Bad Experience!!!!! Purchased a 2011 Dodge Charger from Dealership. By the time I drove it home the AC stopped working. The dealership would not do anything. Claimed that Purchased a 2011 Dodge Charger from Dealership. By the time I drove it home the AC stopped working. The dealership would not do anything. Claimed that it was working before being sold. Cost me $1500 to repair. Will never buy from them again. More