
Casey Volkswagen Subaru
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I took my 2013 subaru in for its 15,000 mile scheduled maintenance. I was told it involved an oil change and filter, tire rotation, and replace the a/c cabin air filter. I declined the a/c filter because maintenance. I was told it involved an oil change and filter, tire rotation, and replace the a/c cabin air filter. I declined the a/c filter because of cost (quoted approx. $50). When I checked on subaru.com to see what the 15,000 mile maintenance included, there was no mention of the a/c cabin air filter . I was reminded again at checkout that I should have it done, that the filter was most likely very dirty. The car was bought new in November 2012! Also the receipt showed a courtesy wash. They sprayed it with water, it was still covered with bugs and dirt. The interior was not cleaned at all. Another dealer in the area always completely washed the outside and vacuumed the interior. My teenage son can do a much better job washing my car even when he doesn't want to! More
I am very satisfied with the customer service and the great deal I got for my vehicle. The employees there are very friendly and they try their hardest to get me approved for my car and they did. I would great deal I got for my vehicle. The employees there are very friendly and they try their hardest to get me approved for my car and they did. I would recommend this dealership to anyone. More
This dealership is excellent! When I came in, Elvis walked me through the leasing process, and I wound up getting a brand new Jetta within my budget. The entire staff was attentive and friendly. I had walked me through the leasing process, and I wound up getting a brand new Jetta within my budget. The entire staff was attentive and friendly. I had been to numerous car dealerships throughout the week, and I was tired of the used car salesman games. After dealing with Mr. Elvis and Mr. Steve, I felt confident in my purchase rather than suckered into something. I will certainly return to Casey Volkswagen Subaru in the future. More
I just purchased a VW Jetta TDI from Casey VW today and i'm ecstatic and happy with this new experience in purchasing my first car.. Shelby, Elvis, and Travis were very professional and knowledgeable about i'm ecstatic and happy with this new experience in purchasing my first car.. Shelby, Elvis, and Travis were very professional and knowledgeable about the Volkswagon brand. The purchasing process itself was very new and comortable to me. Not only was I able to get the car I wanted but I was able to get it afforadbly thanks to Shelby, Elvis, and Travis and the rest at Casey VW Imports. I can't wait until the day I will be upgrading to a VW Passat or possibly a CC and I will be going to the same location More
Outstanding service as always! I want to thank him and Ed Colton, Service Manager, for putting their heads together and suggesting a cost effective solution for my 2000 (13-year old) VW Jetta. Because of Ed Colton, Service Manager, for putting their heads together and suggesting a cost effective solution for my 2000 (13-year old) VW Jetta. Because of the excessive damage and repair costs, I was about to give up and just sell my car to the junkyard. I probably would have gotten only $200-$300. My vehicle repair history in their system, should reflect the amount of money I've already spent on this vehicle. Because of that, I didn't want to just "trash it" (give it away to a junkyard). I felt that since I didn't want a car note/paymens, I would take a chance and have my Jetta repaired. After all the repairs were completed, now I know what's been done to the vehicle, especially with another engine from the junkyard, having 75,000, versus 136,00 miles on it. Again, thanks to Cory and Ed for their assistance. Now, I feel much more at ease/piece-of-mind, driving my 13-year old car. More
I literally stopped by the dealership just to get some numbers for future reference when I wanted to buy a car. Once in the lot Joel immediately made sure he greeted us and found out what I was looking fo numbers for future reference when I wanted to buy a car. Once in the lot Joel immediately made sure he greeted us and found out what I was looking for. I admit, I had a tough situation. I wanted a newer car but only wanted to pay about 200-250 in payments. Joel made it happen!!! To my surprise he worked some numbers and got me down to a number I was comfortable with. Even worked out a payment plan on my tags. I've NEVER been to a dealership that works so hard to make sure they keep their customers happy. They aren't black and white and seem to deal with customers on a case by case basis. If you are looking for a new car I highly recommend Joel. He's really personable and a man of his word. That means a lot. More
My Husband stopped in one day to test drive a new BRZ for me. I went up and as soon as I sat in it, I knew I didn't like it. We started to talk to Elvis if they had any Jeeps because that was my dream car. W me. I went up and as soon as I sat in it, I knew I didn't like it. We started to talk to Elvis if they had any Jeeps because that was my dream car. We found a Wrangler, and it just didn't work out for a number of reasons. I asked them if they had any other Jeeps, and they didn't have anymore that I wanted on the lot. We took a few days to look at the entire Casey Auto Group inventory and found my Dream Jeep. We gave Travis a call and within I'd say about an a little less than an hour he had Elvis go pick it up from another lot and we were test driving it that night. They do really live up to the commercials that they will help you get a car into your budget. They helped out a lot with the negative equity in our previous car and got our intrest rate and payment almost to the dot on what we wanted it to be. Travis and Elvis are the best, very friendly and they do take care of their customers. If you are in that time where you need a new or even used car, give them a try first and I bet they'll surpass all your expectations. More
I recently purchased my new Subaru Outback from Elvis at Casey Subaru. What a wonderful experience! Being a female, I was worried about being "talked down" to. However, being a smart consumer, I had don Casey Subaru. What a wonderful experience! Being a female, I was worried about being "talked down" to. However, being a smart consumer, I had done my research and was prepared for a fast talking salesperson. From the minute I met Elvis, I was treated with respect and professionalism. Once Elvis heard about my preparedness, we proceed with an intellectual sales experience for me. Not only did I appreciate his honesty, we had a similar sense of humor which actually made it fun and relaxed. More
My Wife and I stopped by Casey Volkswagen/Subaru on a whim. We were looking at the new BRZs. Long story short we ended up looking at a couple Jeeps. The first one just didn't fit our budget, but Elvis an whim. We were looking at the new BRZs. Long story short we ended up looking at a couple Jeeps. The first one just didn't fit our budget, but Elvis and Travis didn't just give up on us. They went beyond what we would expect from a normal dealer and helped us find my Wife's DREAM CAR! They located it at another dealership right next to closing hours and had us meet them at theirs and we did the test drive right there. My Wife fell in love with it, and then came the paperwork. They do live up to their commercials on the radio and fit that car in our budget, even with the negative equity we had on our previous car. There was a very minor thing that we wanted fixed, they had us sign a I guess you could call a fix sheet and ordered us the part right then and there during the paperwork process. Elvis and Travis are awesome, if you are looking for a Volkswagen/Subaru or any new or used car I would definitely recommend them. They are the friendliest, most productive dealership I've been to since moving here. That is a rare find these days. If you don't think you can afford the car of your dreams and they have it go talk to Elvis and Travis, they will make it work for you. More
I purchased my car here and they were great. They helped me with the warranty process on my fabric and bent over backwards to help me get it honored in North Carolina. I ended up getting the work completed me with the warranty process on my fabric and bent over backwards to help me get it honored in North Carolina. I ended up getting the work completed in Virginia by them when visiting there because the dealer in NC was horrible! Casey made time available for me cause I was only going to be in for one of the days that they were open. They are awesome! More