Casey Volkswagen Subaru

I want to begin by saying Ken King was an amazing sales person. Additionally, the incidence i describe isn't one I have ever had happen to me before at this dealership. they're actually a great place! Th person. Additionally, the incidence i describe isn't one I have ever had happen to me before at this dealership. they're actually a great place! They just need different sales managers and to clean house. As I have already mentioned, Ken was an amazing salesperson, and this response has absolutely nothing to do with him. Shoot, he did such a fine job, I have purchased two cars from him in one week! I did, however, have an unexpected, bad experience with some other employees. Eddie G and the sales manager almost lost a guaranteed sale. Honestly, I've only ever seen rookies make that mistake. These men were seeking to train Ken, when it should have been the other way around. We found our car! I LOVED it and we were filling out paperwork when Eddie G came and took said keys to test drive the car WE were BUYING! I couldn't believe someone could be so rude, I was actually struck into shocked silence.. It was incredibly rude and unprofessional. I am a professional saleswoman by trade, and literally couldn't believe what I was seeing. We were in the middle of the sale. I had a check from USAA out, I was just waiting for numbers. Ken knew not to lowball me, I had been upfront with him and he me this whole time. I was ready to sign the check as soon as we had come to an agreement on trade; then, his sales manager (James) comes sauntering up with a ridiculously low number and two thousand ABOVE MSRP! What a jerk! I was born in the AM, but it wasn't this one. Having shared my opinion of said number, and packed everything up to leave, he decided he had miscalculated. What an idiot. For a sales manager, he sure goofed some key basics of Selling 101. Read body posture. In no way was our body posture tense, hurried, or ready to leave. Number two: llook at the desk. We had a check out, with a pen on top of it, with trade on the side. Number three: try not to let body language show condescension. This guy had the body language of an undertaker trying to sell pre-planning. Although we knew we would have to talk to him at some point, we weren't prepared when he offered 6,000 less than our car blue booked for! Essentially, he took a sure, haggle little on trade, to an iffy, haggle a lot, sale. Ken's "helper" almost tanked him. I want to reiterate, Ken King is a good man and I'd send my own mother to buy a car from him, I'd let my child buy a car from him! He treats you like a human being, and he's fair. He takes his time with you to find what suits you best, and I just can't say enough about him personally and as a sales person. Remember, if you see the blonde haired sales manager with the gap in his teeth (James), he's a total snake oil salesman. He's going to offer significantly less than your car is worth on Bluebook, and they're going to make a significant amount of money on it. Additionally, he's going to offer you a price on the new car well above MSRP. Don't do this!! Sales people always leave themselves room to drop. Chances are, there's about 10% play on the trade (depending on the car). Go after that money and refuse to pay higher than MSRP. In fact, you should never pay more than MSRP on ANYTHING! That's like paying more for a shirt than what is stated on the tag. Go see Ken King, he's great! He'll take great care of you! Additionally, their service team is fabulous (I had a Volkswagen before this one)!!! Although I ripped sales management apart, don't use that as a measure of this dealership. For the most part they are awesome! Ken was amazing, my finance guy was fabulous, and you can't top the service technicians. I have wonderful experiences here, except for one isolated experience. More

Go see Joel! I had a horrible experience with another dealership and then I went to see Joel at Casey Subaru. I was pleasantly surprised. I have always been a little nervous of big dealerships. From the dealership and then I went to see Joel at Casey Subaru. I was pleasantly surprised. I have always been a little nervous of big dealerships. From the minute I walked into the door he put me at ease. Joel listened to me and found a car that fit exactly what I wanted. We got a great deal and would recommend him to everyone that's looking to purchase a vehicle. The care and concern he put into finding a vehicle that suited the needs of my family, I greatly appreciated. Looking to get a vehicle Go see Joel Morancy down at Casey Subaru! More

I have purchased 2 vehicle at this dealer, thanks for the awsome service of joel morancy, I will come down again for a new 2014 STI whenever the release is the awsome service of joel morancy, I will come down again for a new 2014 STI whenever the release is More

Joel and Steve were very friendly and helpful during my car purchasing experience at Casey Subaru. They were both professional and dedicated to making sure that my family and I were happy and comfortable. car purchasing experience at Casey Subaru. They were both professional and dedicated to making sure that my family and I were happy and comfortable. I would definitely recommend Casey Subaru More

Went to Casey to just look. Fell in love the Jetta I purchase from a very nice and knowledgeable young salesman. After finding just about everything on the vehicle I was looking for, I purchase not o purchase from a very nice and knowledgeable young salesman. After finding just about everything on the vehicle I was looking for, I purchase not one but 2 cars. I then bought a VW Bug for my son. The personell were helpful and friendly. I've taken the Jetta for it's follow-up service and met more nice Customer Service employees. May go back just to visit and would definitely buy another vehicle from Casey. More

I spent quiet some time researching Subaru cars and finally decided to go and test them. Ran into Joel Morancy, very friendly, no pressure salesman at Casey Subaru in Hampton Roads. The man new those S finally decided to go and test them. Ran into Joel Morancy, very friendly, no pressure salesman at Casey Subaru in Hampton Roads. The man new those Subarus from the inside out. I felt very comfortable with Joel. I decided on an 2013 Outback. The transactions was very easy and comparing it with other dealers, not very long. But, what actually impress me the most was the after purchase follow up. Checking on me, on how the car was running, and if I had any questions about the car. Great job! More

Read through the reviews here -- and pay attention to the negative ones. These guys are clowns. Several reviews reference USAA car buying service and customers being told Casey honors the Target price gene negative ones. These guys are clowns. Several reviews reference USAA car buying service and customers being told Casey honors the Target price generated by USAA - since they are a "certified USAA dealership" (not for much longer). Once you get into the dealership - they immediately back away from what you were told on the phone. I was actually stunned at the game! I thought the sleazy, lying car salesmen schtick died a long time ago -- nope, they all just moved into this dealership. I called USAA, told them I've been a member for 30 years and was embarrased this place is associated with USAA. I'm not even going to waste time reviewing Travis...one look at the little smug smirk will tell you all you need to know. Go somewhere else. More

awesome service, helped me really get a great deal on a car and i am very pleased with all the help from zach and steve. car and i am very pleased with all the help from zach and steve. More

My wife and I were looking for a new car to replace a 2001 Jeep Cherokee. We used the USAA car buying service that recommended Casey VW/Subaru. We were specifically interested in the Crosstrek XV. They d 2001 Jeep Cherokee. We used the USAA car buying service that recommended Casey VW/Subaru. We were specifically interested in the Crosstrek XV. They did not have one in stock at the moment, but said they would call us as soon as one arrived. They were true to their word. The one that arrived was a manual. We drove the manual version, but decided that the automatic would be preferable. They said they would call us when the automatic arrived. It took a little over a week, so they called mid-week to check in on our car buying status and let us know that they hadn't forgotten us. We very very busy the following week, so they scheduled a test drive for the week after. After the test drive, we were sold. We entered into sales negotiations, and we surprised at how straightforward and easy to work with everyone on the staff was. Ken was a polite salesman and very knowledgeable about the vehicles. He was proactive and always true to his word. Overall we had a exceptional car shopping experience. More

I had the most amazing buying experience ever! Russel I had the most amazing buying experience ever! Russel Musnick, the GM was fantastic! These guys went out of their way, literally, to help me out. I had the most amazing buying experience ever! Russel Musnick, the GM was fantastic! These guys went out of their way, literally, to help me out. I live in Virginia Beach (45 min away) and needed to buy a car because the engine on my car died. James, a professional and pleasant sales associate, showed up at my front door to take me back to the dealership. This would be great in itself, but it was at 7pm when everyone else would want to go home for the night. I didn't have the "best credit" to say the least. I prepared myself to "settle" for a car that I liked, but didn't love. These guys went out of their way to get me into a car that I absolutely LOVE, LOVE, LOVE!!! Thank You Russell, James, and everyone else that was so Good to me. I am a single woman and typically feel "cautious" when dealing with car dealerships! These guys are honest and professional! They took a typically stressfull experience and turned it into a pure JOY! They are a full service dealer. I left that night, driving my new car home. I haven't stopped smiling! More