Casey Volkswagen Subaru

Wasting time. No respect ... HORRIBLE customer service, Wasting time. No respect ... HORRIBLE customer service, they don't care about you or the vehicles you purchase. I wouldn't recommend them to anyone, Wasting time. No respect ... HORRIBLE customer service, they don't care about you or the vehicles you purchase. I wouldn't recommend them to anyone, EVER! More

When you think of your stereotypical dirt bag car dealer, you are pretty much summing up some of the salesman at Casey Volkswagen of Newport News. The worst offender appears to be Steve the sales manager, wh you are pretty much summing up some of the salesman at Casey Volkswagen of Newport News. The worst offender appears to be Steve the sales manager, who not only couldn’t tell the truth, or keep his stories straight, but as manager appeared to be setting the tone and culture of the business at Casey to some very low standards. I drove to Casey of NN to look at two cars that Steve claimed to have on the lot and ready for me to test drive, but when I got there, the cars he claimed to have where nowhere to be found. He really didn’t offer any apologizes for wasting my time driving in, but only tried to push me on some other cars he did have on the lot. The old bait-and-switch tactic. His attitude was egregious, like he was doing me some huge favor by letting me try and buy a car from him. By far worst car dealer experience ever!!! More

My worst dealership experience by far. I had been searching for a 2012/2013 Subaru WRX for a few weeks doing research in the D.C. area. I have been looking at cars for a few months and finally decide searching for a 2012/2013 Subaru WRX for a few weeks doing research in the D.C. area. I have been looking at cars for a few months and finally decided on the WRX. I contacted Casey Subaru due to they were one of the few dealerships that had the WRX in the color and options I was looking for. Everything seemed to be going great. They sent me pricing information on the WRX and I had agreed to put a deposit on the car. The deposit was $1000 refundable after they had to do me a "favor" and make it refundable, every other dealership only wanted $500 and said it's always refundable. I asked the girl I was dealing with if they honored USAA pricing or ZAG pricing (truecar.com) after noticing they were a dealership listed and she stated yes, that was the USAA price (which it wasn't) but figured I would work that out in person. So everything was good to go, I just had to drive the 2 and a half hours to change the price to USAA pricing, sign, and pick up the vehicle. I get there and met with the girl I had been working with and I mentioned the price of the vehicle and she stated that they would discuss it inside. I went inside only to be asked to pull up the price myself, after which the price was declined. They stated it was not offered on that vehicle. Why did you have me even pull up the price in the first place?! This is after the girl knew I would be buying the WRX, after the girl stated they honored USAA pricing, after I drove down to pick up the car. While getting the refund for my deposit the sales manager pulled me aside and asked what was told to me. I stated she texted me (which I have copies of) that you do honor USAA pricing and it was after she knew I would be purchasing the WRX, he still did nothing to try to honor the price or assist in purchasing the vehicle. I drove home and contacted her regarding the miscommunication. She stated that they would be willing to discount the car $350 if I was still willing to purchase. I figured I had already gone through the trouble of finding this and proceeded asking them to deliver via truck which was agreed. She contacted me the next day to state that it was to be driven and $100 dollars would be removed from the discount...alright fine, told her I didn't prefer them to drive but that's fine and agreed on a date. They canceled my delivery and asked me to drive down to go over paperwork... I said would like them to still deliver and I would have no issues as long as the paperwork was in order. I didn't hear back from them in days until the weekend when they stated I had somehow agreed to drive down that day which I did no such thing. No apologies, no sorry for the mix up, no how can we correct this. By far the worst dealership I have been to, I did not deal with one good person there. I spoke with the finance manager, two sales people, a secretary, a sales manager and some other manager who was less than apologetic. I strongly recommend going elsewhere, anywhere. A week after this I found multiple dealerships willing to work with me, honor USAA or ZAG pricing, and have much better service in the Northern Virginia/D.C./Maryland area. With 2 years of bad reviews I would think they would try to turn their image around. More

This dealer has a program for people with poor credit so I went in and talk with the several salesman. The attitude of one was friendly, the others, not so much. They gave me an option of three vehicles to I went in and talk with the several salesman. The attitude of one was friendly, the others, not so much. They gave me an option of three vehicles to choose from that was through the program. I had a really good down payment but the cars available through the program was not what I expected. Anyhow, moving forward, I went ahead and test drove one, it wasnt the best but I felt good about it, especially being that Im purchasing from a Casey dealership. So we got paperwork done and so fourth. Its been a little over 3 months and I regret my purchase so much! I am having engine problems, alternator problems and other issues that coincides with those big things when they go bad. There was a warranty on my vehicle up to 100,000 miles ( 96,477 when I purchased the vehicle) but it does not cover engine, alternator repair! Yes, I knew what the warranty covered but honestly, I really didnt think I would be faced with engine and alternator problems 3 months of having it??? I contacted the dealership and spoke with Darrell and explained to him what happened and how Im very shocked and uphappy about the fact these things are going on 3 months of having it. Mind you, I havent even been out of town in this car, just normal work/home/store commute. So he listened but pretty much told me there was nothing he could do, I asked him if he could at least direct me in the right place to speak to someone who might be able to do something? He told me he would find out and I have not recieved a phone call, letter or anything from him or someone from the dealership to make sure my issue was appropriately addressed. How incompetent right? I called again and no reponse back. I just wanted them to try to make what was wrong right. I urge you to not go to this or any other casey dealership to purchase your car! They are one of the many dealerships out here that just wants to make a sale and forget you afterwards. More

I called this dealer about a particular car (Audi Allroad) and told them my approx price range. After driving all the way there I test drove the car and it seemed good (except for a check-engine lig Allroad) and told them my approx price range. After driving all the way there I test drove the car and it seemed good (except for a check-engine light) and I was interested in buying it. Amir showed me what he said were ALL the service records (just April 2012) and the Carfax which was clean. Amir is a pleasant salesman and we got to the stage of negotiating price but to justify his higher asking price he suddenly produced MORE service records - May, June, and July 2012 which revealed much more extensive work had been done on the car INCLUDING A N REPLACEMENT MOTOR!! I counted more than $5k of work had been done on it by the dealer. This it seemed was a little detail that Amir kept to himself and might not even have told me about if I had bought at this asking price ! The number of miles on the replacement motor were not defined anywhere ( he claimed lower miles than the original but could not confirm). I have to say I was shocked and wonder what would have happened if I had agreed a higher price and then found out later about the replacement motor. I got the impression this was a lemon they wanted to get rid of. Part of the process of buying a car is based on reaching a level of TRUST with the dealer and the salesman. I would never trust this dealer again and would not recommend them to anyone. More

My experience at Casey Subaru was great!!! Everyone there was friendly and did their best to make purchasing my new truck wonderful. Ken King was my sales person and he answered all the questions we had abou was friendly and did their best to make purchasing my new truck wonderful. Ken King was my sales person and he answered all the questions we had about the different vehicles on the lot and if he didn’t have the answers he would go and find them for you. Casey’s management team worked hard on getting me the trade in value I needed on my older car, and pulled together to get me in my new car. The finance team stepped in to help with financing even though I had brought my own and was able to find me a better deal. I would go back to this dealership for my next vehicle without hesitation and would recommend this dealership to even my closest friends, in fact I have. More