My 2019 Chevrolet Silverado 2500 HD, while still covered
by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM P
by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM Parts (that come a one-year warranty). A couple months later I pulled into Casper Buick GMC Cadillac (“CASPER GMC”) and was told that 2 injectors had failed but they would be covered 100% by my warranty. Therefore, I approved the work. Later when I went to pick up my truck they told me it would not be covered by warranty and that I needed to personally pay them $2,231.04 or they would not give me my keys or release my truck to me.
For two months since then, I’ve made repeated unsuccessful attempts to get a satisfactory resolution and have experienced:
(i) repeated broken promises from Matt Harvey, of CASPER GMC and from and Jay from GM Customer Care (“GM”) to get back to me;
(ii) CASPER GMC’s and GM’s willful disregard of the promises made to owners like me in GM’s Factory Power Train Warranty;
(iii) CASPER GMC’s repeated and unwarranted refusal to file my warranty claim with GM, despite the fact that my truck is still under GM Factory Warranty for both the injectors (GM Factory Power Train Warranty), and the connector wires (GM Genuine Parts Warranty); and
(iv) I was told by Jay at GM Customer Care that if I sought guidance from my attorney, even if such guidance did not include my filing suit, he would no longer be able to speak with me about this issue.
(v) I was told by Casper GMC to contact GM Customer Care and was told by GM Customer Care to contact Casper GMC.
Casper GMC and GM Customer Care do a good job of watching each other’s back but totally ignore the backs of customers like me.
If this sounds like fun to you, please go straight to Casper GMC and buy a truck. Yuk!