Casper GMC Cadillac

My 2019 Chevrolet Silverado 2500 HD, while still covered by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM P by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM Parts (that come a one-year warranty). A couple months later I pulled into Casper Buick GMC Cadillac (“CASPER GMC”) and was told that 2 injectors had failed but they would be covered 100% by my warranty. Therefore, I approved the work. Later when I went to pick up my truck they told me it would not be covered by warranty and that I needed to personally pay them $2,231.04 or they would not give me my keys or release my truck to me. For two months since then, I’ve made repeated unsuccessful attempts to get a satisfactory resolution and have experienced: (i) repeated broken promises from Matt Harvey, of CASPER GMC and from and Jay from GM Customer Care (“GM”) to get back to me; (ii) CASPER GMC’s and GM’s willful disregard of the promises made to owners like me in GM’s Factory Power Train Warranty; (iii) CASPER GMC’s repeated and unwarranted refusal to file my warranty claim with GM, despite the fact that my truck is still under GM Factory Warranty for both the injectors (GM Factory Power Train Warranty), and the connector wires (GM Genuine Parts Warranty); and (iv) I was told by Jay at GM Customer Care that if I sought guidance from my attorney, even if such guidance did not include my filing suit, he would no longer be able to speak with me about this issue. (v) I was told by Casper GMC to contact GM Customer Care and was told by GM Customer Care to contact Casper GMC. Casper GMC and GM Customer Care do a good job of watching each other’s back but totally ignore the backs of customers like me. If this sounds like fun to you, please go straight to Casper GMC and buy a truck. Yuk! More

Melanie Peterson was intuitive, informative, knowledgeable, & pleasant & personal to work with. She knew the Vehicles! No pressures! Melanie was concerned for my needs & genuine. The manager & f knowledgeable, & pleasant & personal to work with. She knew the Vehicles! No pressures! Melanie was concerned for my needs & genuine. The manager & financial people the whole team were super friendly. We went there on an errand for my brother & I bought a Cadillac! I'm from Cody, Wyoming & have been looking at vehicles. I highly recommend Casper Buick GMC Cadillac Dealership team! I would go back for my next vehicle! Thanks! More

Bought my car on May 8, 2021 and Mickey Harris was wonderful. I recommend anyone looking to buy a car to go and see Mickey at Casper Buick GMC Cadillac. He is the best salesman, very professional, k wonderful. I recommend anyone looking to buy a car to go and see Mickey at Casper Buick GMC Cadillac. He is the best salesman, very professional, knowledgeable and extremely patient. If you are thinking about a new ride, Mickey is the man to see! More

Went Casper GM Cadillac to look at new GM Sierra pickups. My salesman was Mick Harris very knowledgeable about all new features on the 2021. Very friendly sales staff. Love my new truck. Also thanks with the My salesman was Mick Harris very knowledgeable about all new features on the 2021. Very friendly sales staff. Love my new truck. Also thanks with the follow up calls Mickie. Richard V More

I’m working in Casper Wyoming from Texas when I Inquired about a GMC 3500 Dually , Via email , Matt Harvey reached out to me same night , and so began my connection with this dealership. I had a trade in an about a GMC 3500 Dually , Via email , Matt Harvey reached out to me same night , and so began my connection with this dealership. I had a trade in and Matt was accommodating with my work schedule to be able to get in to appraise my trade-in he was very knowledgeable and his experience showed through the beginning process of purchasing this vehicle, once the loan process was established he introduced me to Mickey Harris another sales representative from this dealership he was honest and experienced and made the buying process a breeze the whole experience from the Casper GMC dealership was outstanding and would recommend their service and work to anybody for any type vehicle on the GMC product line…. I look forward to purchasing my next vehicle from them. More

Can not say enough about Wes Holman at Casper Buick GMC Cadillac. Came home on Mother’s Day with my new Suburban! Wes is amazing! Cadillac. Came home on Mother’s Day with my new Suburban! Wes is amazing! More

Staff was very friendly, helpful and knowledgeable about all aspects of vehicles, financing, etc... Appreciate all their help in the transaction of a newer vehicle. Thank you! all aspects of vehicles, financing, etc... Appreciate all their help in the transaction of a newer vehicle. Thank you! More

Fantastic buying experience at Casper GMC. Fantastic experience at Casper GMC. Mitch Salloum, Salesman; Randy Barham, Business Manager; and Jason Dellenbach, Sales Manager, make a terrific sa Fantastic experience at Casper GMC. Mitch Salloum, Salesman; Randy Barham, Business Manager; and Jason Dellenbach, Sales Manager, make a terrific sales team at Casper GMC! More

Amazing dealership! Not only do we feel like family, every salesman was rooting for us, I truly appreciated the quality of service our sales rep, Mickie, provided. We started our experience with the own every salesman was rooting for us, I truly appreciated the quality of service our sales rep, Mickie, provided. We started our experience with the owner who sent us out on a test drive on a whim that led to my purchase of a truck. Mickie did an amazing job reaching out to find the truck I wanted, he made sure every step was hassle-free. He did an outstanding job coordinating with all the services and with GM to get our truck here as quickly as absolutely possible. Excellent service! More

We had an amazing salesman Wes Holman that helped us We had an amazing salesman Wes Holman that helped us with purchasing a new vehicle. It was very easy process and he helped us in so many ways. The d We had an amazing salesman Wes Holman that helped us with purchasing a new vehicle. It was very easy process and he helped us in so many ways. The dealership was very friendly, offered us quite a few things that we requested and it all worked out great. We are very pleased with our new vehicle. More