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376 Reviews of Castle Autoplex McHenry - Service Center
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November 03, 2016
Great Service! Greg Schrecengost was wonderful! I needed an appt immediately which was on a Saturday. Not a problem at all and Greg gave me in a loaner vehicle for t Greg Schrecengost was wonderful! I needed an appt immediately which was on a Saturday. Not a problem at all and Greg gave me in a loaner vehicle for the weekend without hesitation . He put my mind at ease as to the possible service needed, warranty coverage, approx cost, etc. Great experience with Gary Lang Service / Greg Schrecengost. More
by elizabeth little
Employees Worked With
Greg Schrecengost
November 02, 2016
Minor warranty work The service writer Dale has and always will be a pleasure to work with. He always gets me with a smile and keeps me well informed on the status of my The service writer Dale has and always will be a pleasure to work with. He always gets me with a smile and keeps me well informed on the status of my vehicle. Can't say enough good things about him. Repairs are always done to my satisfaction with great respect to my vehicle. More
by Daniel Pagels
Employees Worked With
Dale Cado
November 02, 2016
Came in for an oil change Routine oil change. Always feel very welcome. Brian H is the BEST. He always remembers your name. He is friendly and knowledgeable. I always thought w Routine oil change. Always feel very welcome. Brian H is the BEST. He always remembers your name. He is friendly and knowledgeable. I always thought when my 2 years of "free" oil changes were up, I would go somewhere else, but I do not want to. I will keep coming here! More
by Michelle Gahgan
Employees Worked With
Brian in service!!!!
November 01, 2016
Seized Engine Four Months After Purchase!! Car into the repair center four times. Seized Engine. NO resolution. Gary Lang refuses to resolve the problem. The extended warranty we purchased a Car into the repair center four times. Seized Engine. NO resolution. Gary Lang refuses to resolve the problem. The extended warranty we purchased at the time of sale was not what was explained to me and he brochure with information that was given to me held information that was not valid for the warranty I purchased. More
by kadams188
Employees Worked With
Brian Housworth, Ricardo Espinosa, Andrew Weiner, JR Arnold (who never returned three voicemails), Dan Taylor
October 31, 2016
Warranty repair My car was repaired correctly and was completed in the time they said. I scheduled the repair and worked with Chris Scholer, he kept me informed of my My car was repaired correctly and was completed in the time they said. I scheduled the repair and worked with Chris Scholer, he kept me informed of my options and the repair progress. Thanks More
by Bob C
Employees Worked With
Chris Scholer
October 25, 2016
Very Satisfied with the service. My car was ready as promised. Service Rep. Brian was very helpful. I was kept informed as to the additional time service would take. He researched my My car was ready as promised. Service Rep. Brian was very helpful. I was kept informed as to the additional time service would take. He researched my cell cell hook up with car and made sure I had service. My car was washed and ready on time. Thank you, Mr. Brian Housworth More
by prep1943
Employees Worked With
Brian Housworth
October 25, 2016
Great Service. Greg Schrecengost was the best....helped out in many ways. Will tell my friends about Gary Lang. Will be bringing my other van to you for service . Greg Schrecengost was the best....helped out in many ways. Will tell my friends about Gary Lang. Will be bringing my other van to you for service . More
by Linda C
Employees Worked With
Greg, Schrecengost
October 24, 2016
made things easy Brian Housworth in service made the repair on my 2013 Sierra very easy, from the call to set the appointment thru the service. I would easily recomme Brian Housworth in service made the repair on my 2013 Sierra very easy, from the call to set the appointment thru the service. I would easily recommend their service department. More
by 2013Sierra
Employees Worked With
Brian Housworth
October 21, 2016
Great overall experience Had an appointment for my kia car. Matt Garcia greeted me and got the car checked in and fast service. Very accurate and professional. He did very we Had an appointment for my kia car. Matt Garcia greeted me and got the car checked in and fast service. Very accurate and professional. He did very well. More
by Rachellove4ever
Employees Worked With
Matt Garcia
October 17, 2016
Great Service and Communication Brian Housworth did a great job of going over service options and pricing. He also was very capable in staying in touch about the service progress. Th Brian Housworth did a great job of going over service options and pricing. He also was very capable in staying in touch about the service progress. This is very important in any customer relationship and inspires confidence in the dealership. More
by Ozzie
Employees Worked With
Brian Housworth
