Castle Autoplex McHenry - Service Center

Service as Expected i had regular service performed on my vehicle. I was in and out in less than an hour. Just what I expected. Additional words added to meet your minimu i had regular service performed on my vehicle. I was in and out in less than an hour. Just what I expected. Additional words added to meet your minimum! * I don't have the time to fill in these surveys every time in need an oil change! More

Integrity I recently had the pleasure of working w/Chris Scholer. Whenever I have the opportunity to deal w/him, he exudes knowledge, professionalism, and a gr I recently had the pleasure of working w/Chris Scholer. Whenever I have the opportunity to deal w/him, he exudes knowledge, professionalism, and a great deal of integrity, including trustworthiness.. His friendly manner and honesty about what my vehicle's needs are, and his assistance help me to prioritize my decisions that suit my needs and budget. He does not pressure me to make any snap decisions, and shows a genuine concern for MY satisfaction. I have purchased my last three vehicles the Gary Lang Auto Group, and fully intend to purchase my next one there. With gentlemen like Chris Scholer employed there, I can only be viewed as a completely satisfied customer. Dale E. Thurow More

The best service I just wanted to say that Chris at your service desk is awesome!!! I know nothing about cars or maintaining it. So when I bought new floor mats he I just wanted to say that Chris at your service desk is awesome!!! I know nothing about cars or maintaining it. So when I bought new floor mats he was kind enough to help me put them in. Something silly but it was extremely helpful to me. He didn't need to help but he did. Was a little button to keep them in place and I did not know about it. Instead of just telling me he ran out, pulled my car, and swapped out the mats himself. He did not need to but is is greatly appreciated. Well done and thank you. More

It was good, very friendly I was a little surprised when I was given the loner. A clean loner car would have been nice. It was dirty also smelled like someone had smoked in the I was a little surprised when I was given the loner. A clean loner car would have been nice. It was dirty also smelled like someone had smoked in the car. Also it sounded like there was a hole in the muffler, it was annoying very noisy. Other then that the service was good. More

Great Service I always receive GREAT service when visiting the service center. My wife bought her car at Gary Lang and I wish I did the same. I always receive GREAT service when visiting the service center. My wife bought her car at Gary Lang and I wish I did the same. More

GREAT SERVICE DEPT KUDOS TO CHRIS SCHOLER AND NANCY BUTLER THEY ARE GREAT PEOPLE TO WORK WITH IN YOUR SERVICE DEPT. I WILL BE BRINGING ALL MY CARS TO YOUR SERVICE DEPT. KUDOS TO CHRIS SCHOLER AND NANCY BUTLER THEY ARE GREAT PEOPLE TO WORK WITH IN YOUR SERVICE DEPT. I WILL BE BRINGING ALL MY CARS TO YOUR SERVICE DEPT. GREAT WAITING AREA. WILL REFER FRIENDS TO THIS DEALERSHIP More

Positive experience I had my car towed to Gary Lang because I slid into a curb coming home in a snowstorm, it needed work. I dealt with a Natalie Trimarco, she was very f I had my car towed to Gary Lang because I slid into a curb coming home in a snowstorm, it needed work. I dealt with a Natalie Trimarco, she was very friendly, helpful and did everything in her power to make sure that I was taken care of.she kept me appraised of how the progress was coming along on my vehicle. What I like about Gary Lang is that you can get a loaner car while yours is being serviced just call ahead, I got lucky in that when I got towed there and there were no more loaners, a lady just happened to being picking her car up and so I did get the loaner she had just brought back. They also provide as a courtesy a car wash and I was given a couple of coupons for free oil changes. Karen T. Rogers More

Awesome Service Just a short note for Brian Housworth and Gary Lang Auto Group for another great service experience. Everything done right at a time that was favorab Just a short note for Brian Housworth and Gary Lang Auto Group for another great service experience. Everything done right at a time that was favorable to my schedule. Thanks Again More

Just one surprise Super service as usual. This service call was a bit more expensive than I had anticipated because while waiting for an oil change on my LaCrosse, I w Super service as usual. This service call was a bit more expensive than I had anticipated because while waiting for an oil change on my LaCrosse, I wandered into the showroom. An hour later I was buying a new Buick! No pressure, just great information and friendly conversation with sales person Anna Nunes. More

Gary Lang Service does everything right! Thank you! Natalie Trimarco handled my needs in service, and was courteous and efficient. She kept me apprised on the progress of my car, furnished me (without Natalie Trimarco handled my needs in service, and was courteous and efficient. She kept me apprised on the progress of my car, furnished me (without asking) with a free loaner car, and had my car "perfectly" clean and ready for pick up on its completion. She is an exceptional asset to Gary Lang Organization. Thank you Natalie! Mike, the mechanic that worked on my car introduced himself to me and asked me additional questions about my car's concerns. Mike is also an asset to the organization. Thank you Mike! I met Mike Foreman (GM) in the showroom, who made me feel like a valued customer, and showed me the 2016 line up for Cadillac. Thank you, Mike! I will, without a doubt, recommend Gary Lang Auto Group to everyone, and it will be my first choice for me and my extended family, for any future purchases! Thank you team, great job!!! jd More