Castle Autoplex McHenry - Service Center

Gary Lang Service does everything right! Thank you! Natalie Trimarco handled my needs in service, and was courteous and efficient. She kept me apprised on the progress of my car, furnished me (without Natalie Trimarco handled my needs in service, and was courteous and efficient. She kept me apprised on the progress of my car, furnished me (without asking) with a free loaner car, and had my car "perfectly" clean and ready for pick up on its completion. She is an exceptional asset to Gary Lang Organization. Thank you Natalie! Mike, the mechanic that worked on my car introduced himself to me and asked me additional questions about my car's concerns. Mike is also an asset to the organization. Thank you Mike! I met Mike Foreman (GM) in the showroom, who made me feel like a valued customer, and showed me the 2016 line up for Cadillac. Thank you, Mike! I will, without a doubt, recommend Gary Lang Auto Group to everyone, and it will be my first choice for me and my extended family, for any future purchases! Thank you team, great job!!! jd More

Great service I have my service done at Gary Lang because Chris takes care of my truck and lets me know how it is going. I drive an hour to have my service done the I have my service done at Gary Lang because Chris takes care of my truck and lets me know how it is going. I drive an hour to have my service done there so I don't have to worry about my truck. Thank You! More

Best experience of my life My Service Manager Chris Scholer is always looking out for us. He will always tell us if there is something wrong and even better when there is not. My Service Manager Chris Scholer is always looking out for us. He will always tell us if there is something wrong and even better when there is not. More

Matt was honest! Although I was there only for an oil change, Matt was honest in letting me know that there would be a wait, a little longer than usual. The service w Although I was there only for an oil change, Matt was honest in letting me know that there would be a wait, a little longer than usual. The service was great as usual. Thanks! More

Went the "extra Mile . Everyone was friendly but I especially appreciated Matt Garcia for not only answering all my questions but he took the time to fix the antenna for the Everyone was friendly but I especially appreciated Matt Garcia for not only answering all my questions but he took the time to fix the antenna for the remote start on the windshield. Matt was careful to do a good job and .. he did! Thanks Matt and everyone else from the mechanics to the cashiers. More

The Service Representative Was Really Great This Time Well the Service Rep this time was terrific (Brian Housworth). He was knowledgeable, attentive, and right on top of getting my car fixed to my satisfa Well the Service Rep this time was terrific (Brian Housworth). He was knowledgeable, attentive, and right on top of getting my car fixed to my satisfaction. Earlier in the week, I had my car in for a oil change, tire rotation, and a leak I had in my left rear tire. I was told that they could not find the reason for the lead but if I still noticed it bring it back and my a "second" set of eyes could find the issue with the tire. Well the issue was still there and interestingly enough, the problem was still my left rear tire. So that meant that my tires were not rotated which was one of the reasons I brought my car in. Well Brian indicated to me that it is possible that the seal on the tire which could rust might be an issue and sure enough that was the problem and it appears to be fixed now. More

Acadia service visit Great service as always! Never been disappointed. In and out extremely quickly and not trying to sell unnecessary services. Always a pleasure to visit Great service as always! Never been disappointed. In and out extremely quickly and not trying to sell unnecessary services. Always a pleasure to visit Gary Lang. More

Always a great visit! Chris Scholer always takes care of the immediate and tactical concern but is always looking out for what may be needing attention in the near future. Chris Scholer always takes care of the immediate and tactical concern but is always looking out for what may be needing attention in the near future. He always finds the best options and provides the most courteous service. If Chris isn't onsite, Dale is there and takes care of me and my family in the same manner...a great team. More

Awesome! Chris Scholer brought to my attention the last time I was in for service that my driver's door lock wasn't going all the way down. It started to stic Chris Scholer brought to my attention the last time I was in for service that my driver's door lock wasn't going all the way down. It started to stick. I had another issue I needed addressed and he jumped right on it. Thanks Chris for having my back. More

Extremely good visit Always a pleasure coming here, you guys work very quickly and efficiently. I am so happy to see Tom in the imports area now. The people that work ther Always a pleasure coming here, you guys work very quickly and efficiently. I am so happy to see Tom in the imports area now. The people that work there sum up the reason why I will always come back. More