Castle Autoplex McHenry - Service Center

Air bag My air bag light came on 2 days prior to appointment. But when I got to service dept it was off. Service department couldn't detect a problem and sai My air bag light came on 2 days prior to appointment. But when I got to service dept it was off. Service department couldn't detect a problem and said the steering console would need to be taken apart. Apparently they didn't have time to do so, gave car back to me and said to watch for another sign. I'm worried if get in accident that air bag will not protect us. Wouldn't be safer to have it worked on then possibly getting hurt or killed. Seems they could have offered to service steering wheel for lose wires/connection then sending me home. Keeping my fingers crossed!! Thought about contact GM Cadillac about my concerns More

Top notch service The quality of customer care and service at Gary Lang never ceases to amaze me. I'm always kept well informed as far as the status of repair and proba The quality of customer care and service at Gary Lang never ceases to amaze me. I'm always kept well informed as far as the status of repair and probable cost. The facility is spotlessly clean, even on the worst of winter's days. More

Chris Scholer is the best I've been going to Chris Scholer for years now and he has never let me down, keeping me informed of work and price. I cannot say enough good things ab I've been going to Chris Scholer for years now and he has never let me down, keeping me informed of work and price. I cannot say enough good things about Chris. More

Oil Change I didn't know the oil could be changed so quickly. From the time Michael Garcia took my car to the time I got it back was less time then it took me to I didn't know the oil could be changed so quickly. From the time Michael Garcia took my car to the time I got it back was less time then it took me to drink a cup of coffee. Thy have a nice waiting with room with coffee and water and everyone there is so pleasant. More

Great service Mike Conway(mechanic) was a great help in making the right decisions on the repairs for my car.he was very professional and performed excellent workma Mike Conway(mechanic) was a great help in making the right decisions on the repairs for my car.he was very professional and performed excellent workmanship. Melony and Brian also were a tremendous help. More

Oil Change I came in for an oil change and a crack/leak was discovered in the oil pan. Chris Scholer quickly communicated with me, answered all of my questions a I came in for an oil change and a crack/leak was discovered in the oil pan. Chris Scholer quickly communicated with me, answered all of my questions and verified this leak was covered under the warranty. Chris even arranged for a loaner car. Everything was taken care of quickly, Thanks! More

Will continue to come back - service is exceptional. Have recommended your dealership to others. Thank you to: Matthew Garcia, in your Service Center for answering all my questions regarding my 2015 Have recommended your dealership to others. Thank you to: Matthew Garcia, in your Service Center for answering all my questions regarding my 2015 Subaru. Most helpful. More

Subaru Oil Service Excellent service this trip. I have bee critical of the last couple of oil change services. Spoke with JR after last one and glad to see he made this Excellent service this trip. I have bee critical of the last couple of oil change services. Spoke with JR after last one and glad to see he made this one right. Thanks. Service writer Matthew Garcia was professional in every way. Made sure I was pleased before I left the facility. Give him a raise. He is a keeper. More

Great service Excellent job! Very personable and knowledgeable. Took care of the problem quickly. Kept me up to date on progress. Answered all of my questions. Tha Excellent job! Very personable and knowledgeable. Took care of the problem quickly. Kept me up to date on progress. Answered all of my questions. Thank you! More