Castle Chevrolet of Villa Park - Service Center

Terrible customer relations I purchased a car 1.5 years ago from Castle. One of the reasons was the free “castle difference” service option. When I went in now, I was told this w I purchased a car 1.5 years ago from Castle. One of the reasons was the free “castle difference” service option. When I went in now, I was told this was stopped and service was no longer free of charge. The cashier said she thought they sent out an email about this, but I received nothing in regards to this. I will not return, nor recommend. More

Warranty Repair My vehicle was repaired at no cost under warranty and I was provided with a nice, new, comparable loaner at no charge during the repair. It was as eas My vehicle was repaired at no cost under warranty and I was provided with a nice, new, comparable loaner at no charge during the repair. It was as easy as it gets. More

Bug shield installation Repair was hassle free. Marlex always takes good care of us, and is a pleasure to deal with. Service is prompt and professional every time. Repair was hassle free. Marlex always takes good care of us, and is a pleasure to deal with. Service is prompt and professional every time. More

trusted Very nice and made sure I was let know about every thing that was going on. I will bring my car for all of the service I need. I feel safe. Very nice and made sure I was let know about every thing that was going on. I will bring my car for all of the service I need. I feel safe. More

Very difficult to get a return phone call I bought my car from Castle with a cracked windshield, which they agreed to replace as part of the sale. I scheduled the service and they replaced the I bought my car from Castle with a cracked windshield, which they agreed to replace as part of the sale. I scheduled the service and they replaced the windshield. Unfortunately, the windshield was defective and needed to be replaced again. This is where the service issues began. I called and left a message with the service person that helped me. After a week of never receiving a return call, I called again and asked for the service manager. Again I had to leave a voicemail, and again, I waited a week for a return call, which never came. I finally got someone to respond after the third call and got the windshield replaced a second time. The second windshield is not defective. More

Friendly Quick Service Checkin a little slow, but work on my car was completed within time frame quoted by service writer. Everyone I had contact with was very attentive to Checkin a little slow, but work on my car was completed within time frame quoted by service writer. Everyone I had contact with was very attentive to customer service. Very pleasant service experience. More

Awesome service!! I have always received awesome service from Castle, from oil changes to scheduled maintenance. Service employees are very helpful along with the servi I have always received awesome service from Castle, from oil changes to scheduled maintenance. Service employees are very helpful along with the service team and waiting room. More

Informative, Time efficient, Enjoyable Service Lane manager Tony Fajardo was more than helpful answering all of my questions and making sure I was well informed of all the work being done. Service Lane manager Tony Fajardo was more than helpful answering all of my questions and making sure I was well informed of all the work being done. They completed the work in a timely fashion and even washed and vacuumed the car! I couldn’t be more pleased with my experience and will definitely be referring friends and family to the Castle Automotive Group for there Service and Sales needs. More

Battery issue So I went on vacation and my 2016 Malibu was sitting in a garage for a few days. When I came home the car was completely dead, even the key fob was de So I went on vacation and my 2016 Malibu was sitting in a garage for a few days. When I came home the car was completely dead, even the key fob was dead. Had to be towed into service at castle and they could not figure out the issue. My car is still covered by warranty and they did not want to replace the battery or the alternator because according to their “tests” everything came up fine and in working condition. Now I am concerned that this will happen again and by that time my warranty will have been run out. How could you not figure out why my car was dead? It was a brand new battery from 8/9 months ago. Need better tests/guidelines and having better trained technicians to figure out the problem. More

They do not stand behind there workmanship We had them put a new diesel engine in our truck, When we got it back it was leaking fueled in multiple place due to loose hose/missing clamp, warran We had them put a new diesel engine in our truck, When we got it back it was leaking fueled in multiple place due to loose hose/missing clamp, warrant will not cover poor workmanship Zack the Service will not call back or do what they said they would do. Also talked to David the GM and he said he would have Zack call me and take care of the re-burstment checks which we never received. This please seams to be very dishonest. More