Castle Chevrolet of Villa Park - Service Center

We live in Michigan and my son resides in Chicago where he goes to school. We had a water pump failure on his Monte Carlo. I had to find a local service center and frankly being from out of town, I was hes he goes to school. We had a water pump failure on his Monte Carlo. I had to find a local service center and frankly being from out of town, I was hesitant. I found Castle through the internet. They had great hours, a very friendly and impressive service call and follow up system. Jim from Service was assigned the account. He was courteous, informative and offered atlternative solutions. We were extremely pleased with the service we received and when I drove to Chicago to get the car at the dealership I was very impressed with the location Needless to say I would recommend it to anyone. It is always comforting when you can trust someone. More

The staff are friendly and explain everything, but more importantly they are HONEST. They tell you what repairs you should consider, and give you a timeline of what should be done soon, and what can wait. importantly they are HONEST. They tell you what repairs you should consider, and give you a timeline of what should be done soon, and what can wait. I've checked out some of their suggestions with a mechanic in the family, and the dealership was correct. It is so important to find someone you trust for repairs. More

Ryan was professional and very quick to respond and get the deal done. The price was the lowest in the area. I like the free oil and car wash that they offer at no charge. Ken Kasarski the deal done. The price was the lowest in the area. I like the free oil and car wash that they offer at no charge. Ken Kasarski More

This was the second time I worked with Jason to have my Buick Terraza serviced. He is an excellent representative of this dealership and provides great cuntomer service. Buick Terraza serviced. He is an excellent representative of this dealership and provides great cuntomer service. More

Great work. Everyone was very polite, professional and really cared about me as a customer. Very refreshing to know someone gets it right. Rob McFarland went out of his way to help me understand my issu really cared about me as a customer. Very refreshing to know someone gets it right. Rob McFarland went out of his way to help me understand my issue, my options for repair and his recommendations. He listened to my concerns and addressed them all. I'm coming back. Thanks Rob. More

Everyone from the service advisor to the cashier are always courteous and friendly. I was quoted a service price when I bought my Malibu and it is always honored. I'm kept informed of progress on my c always courteous and friendly. I was quoted a service price when I bought my Malibu and it is always honored. I'm kept informed of progress on my car and if anything else is needed. The best part is that I'm listened to about my vehicle concerns. Courtesy follow-up e-mails and phone calls are appreciated. A clean, bright service waiting area is wonderful. A dealership is truely only as good as their service department. You can always find a dealer who will give you a good price but you don't go back if the service department is poor. More

This visit was because the air pressure was low in my tire. You would think, why bother these busy people, just fill the tire yourself. I had done that several times before. Lourdes was a great Custom tire. You would think, why bother these busy people, just fill the tire yourself. I had done that several times before. Lourdes was a great Customer Service Man, he didn't make me fell like I was bothering him with such a small thing like checking the tire. He made me welcome, was kind and considerate. He made me feel special and took the time to look at the tire to see what the problem was and what was causing it. Jason is usually my service man, He is a GREAT Customer Service Man. I didn't think I would be going to the dealership for the little things, but your service team is wonderful and reminded me, it is the little things that can cause big problems later if not checked properly. Thank you Castle Buick for a Job Well done. Dorothy Allen More

Took my vehicle in for its first 3 month maintenance. I was greated promptly by a service representative. The maintenance was performed quickly and I was informed every step of the way. The customer waitin was greated promptly by a service representative. The maintenance was performed quickly and I was informed every step of the way. The customer waiting area is clean and comfortable. The service was completed in the time that was quoted. More

I have only delt with them to get my fleet vehicle serviced but they have done a great job. Everytime one of our vehicles goes in for repair the work is done quicky and we have less downtime. As far a serviced but they have done a great job. Everytime one of our vehicles goes in for repair the work is done quicky and we have less downtime. As far as I know none of our equipment has gone back to them for the same problem. One of the little things I noticed is that when I get my vehicle back there aren't little parts left over rolling around the floor or tools in the engine compartment and yes this has happened at other dealerships. When the time comes for me to replace my personal car I'll keep them in mind. More

To make a long story short, my husband and I purchased a vehicle from this dealership and had to keep taking it in for the same issue, over 6 times within a month. Our right back tire was low and although t vehicle from this dealership and had to keep taking it in for the same issue, over 6 times within a month. Our right back tire was low and although the dealership swore they filled it up, patched it and "replaced" it, it kept going flat. Not only that, but the first time they "replaced" the tire, they either neglected to put the hub cap on correctly, or neglected to put it on at all! The fifth time we took the car in to fix the same right back tire (for the fifth time!) they charged us $25, stating it was a rode issue. When it was low the very next day and we took it back, they charged us $95 for a new tire. Next time we are going to WalMart to replace/fix a low tire and we will never shop here again, nor refer any of our friends here. More