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Castle Chevrolet of Villa Park - Service Center
Villa Park, IL
177 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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177 Reviews of Castle Chevrolet of Villa Park - Service Center
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April 10, 2019
service 1 tony was excellent to work with Your service department is clean and the employees are very helpful and explain things well.. Tony took the time to explain what you get with a servic Your service department is clean and the employees are very helpful and explain things well.. Tony took the time to explain what you get with a service 1 package. The work was done in a timely manner. More
by jsuriano
Verified CustomerEmployees Worked With
Helpful March 28, 2019
Awesome Service This is my First auto with castle Chevrolet and my experience was awesome from the start! My purchase experience was smooth, easy and quick. Enrique G This is my First auto with castle Chevrolet and my experience was awesome from the start! My purchase experience was smooth, easy and quick. Enrique Garibay my sales person was greaaat and my first servce experience with my consultant Jason Buis was very friendly and helpful. Great Staff at castle Chevrolet. I will be a long time customer and I Love my new car!💜💜 More
by MRSMONABAILEY
Employees Worked With
Jason Buis, Enrique Garibay
March 25, 2019
Estoy feliz 😊 Me arreglaron un problema con el calentador de mi carro y el personal es muy amable 😊me cambiaron el motor del calentón y me agrada que tengan person Me arreglaron un problema con el calentador de mi carro y el personal es muy amable 😊me cambiaron el motor del calentón y me agrada que tengan personal que habla español More
by CARMENDR73
Employees Worked With
March 22, 2019
Fast professional service. As a walk-in the service department accommodations was excellent. I will return and refer others to consider this conveniently located dearlership. As a walk-in the service department accommodations was excellent. I will return and refer others to consider this conveniently located dearlership. More
by rose_mason
Employees Worked With
Becky Pirtle
March 18, 2019
Tony and the team go above and beyond Tony met me at the door and offered to take care of a paint blemish and remove a nail from a tire. Great experience, from start to finish. Gave me a t Tony met me at the door and offered to take care of a paint blemish and remove a nail from a tire. Great experience, from start to finish. Gave me a time estimate, and it was ready just in time. Car was clean, maintenance done, and tire repaired.. More
by bobfischer74
Employees Worked With
March 11, 2019
service Quality of service was excellent very courteous service writers work performed in a timely manner easy to felt an appointment for service All and al Quality of service was excellent very courteous service writers work performed in a timely manner easy to felt an appointment for service All and all grate job More
by roy_jones57
Employees Worked With
March 11, 2019
Deceiving Sales This dealer sold me a vehicle and leased another with the offer of free oil changes for the life of the car, however, after 2 years they ended with th This dealer sold me a vehicle and leased another with the offer of free oil changes for the life of the car, however, after 2 years they ended with the excuse that GM required to have full synthetic instead of blend and no it is no longer free, which is completely horrible to sell a car with broken promises. Now if any, the only charge should be the difference from blend to synthetic, but I see filter, labor and disposal being charged. Just will never buy a car or refer my friends and family to this dealer. On one of my vehicles I didn’t even had it washed, they offered it afterwards but too late as I had to leave, this should be done without asking. More
by abedoy
March 11, 2019
Highly Unsatisfied with Customer Service I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in Dec I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in December of 2017. It’s funny how all of a sudden in January of 2018, they “changed things”and now I have to pay $30. If you change things, that should NOT be my problem. I do NOT care if you change things. If I was told I would receive free oil changes for the life of my car, I should be grandfathered into this guarantee. I have worked in customer service for years, the customer is always right. This is absolute horrible customer service and I would not recommend Castle Chevy to anyone and I will NEVER buy a car from you again. The saddest part about this is you guys do not care how upset you make customers. Customer service should be your #1 priority! Btw this is not directed towards the person who sold the car, John Porter. He was great! This is directed towards the managers and service team or whoever came up with this change. More
by KIRSTENLOID
Employees Worked With
Other Employees :
Ivan Vujovic
March 07, 2019
could be better The reason I gave a 3 is a combination of great car service and an awful waiting area. Car service: great. Guys are really friendly. Get things dow The reason I gave a 3 is a combination of great car service and an awful waiting area. Car service: great. Guys are really friendly. Get things down on time and well explained. Waiting area: awful. The waiting area is basically the open space in the middle of traffic between the shop, the showroom, the cashier, etc. It is cold and noisy. The coffee was plain and the sitting area needs some cleaning. More
by Amanda
Employees Worked With
I can't remember her name but she was a girl working at the service shop. very nice.
March 06, 2019
Could not find the problem with my Chevy Cruze I have taken my car to Castle Chevy in Villa Park 5 times since October 2018, and they have not been able to diagnose the problem. I give up! I can’t I have taken my car to Castle Chevy in Villa Park 5 times since October 2018, and they have not been able to diagnose the problem. I give up! I can’t take the chemical smell my car is giving off. I did not have the smell when I brought my car in October 2018 for routine maintainence. They told me I needed a water pump and hoses. They replaced them and changed the transmission fluid. Driving home my car was giving off a chemical smell. They said some transmission fluid probably spilled on the pan, and told me to keep driving for a month. I did and the smell did not go away. During the second to the last visit they put UV dye in the transmission fluid, and I drove it around. They told me if smell something come back. Well, I smelled something and there was green fluid under the front of my car 3 times. They told me they could not find anything in my last visit and the leaks were probably from a different car. The Chevy Cruze is not a good model. I do not even trust Chevy’s now. I am going to get a Honda or Toyota next. More
by Reinaw
Employees Worked With
I don’t remember
