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Castle Chevrolet of Villa Park - Service Center

Villa Park, IL

4.6
184 Reviews

184 Reviews of Castle Chevrolet of Villa Park - Service Center

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June 11, 2019

Shortest time ever I was very impressed how quickly my car/repair/oil change was completed in record time. Such a huge improvement from my last experience in December. More

by Beverly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Fajardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky Pirtle
Jul 26, 2019 -

Castle Chevrolet of Villa Park responded

We greatly appreciate your business and we’re thankful you chose us!

May 29, 2019

Horrible customer service! The worst customer service and no help the main focus was what I need to pay for a leak on a 2yr old new car. More

by Mz. Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marlex Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2019

Above and Beyond I was very impressed with the fast, friendly services that I received at Castle Chevrolet service and parts department. From start to finish was great More

by laverne2becky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Amanda and John , Jasper Marino, Javier Gamboa
May 22, 2019 -

Castle Chevrolet of Villa Park responded

Laverne, we appreciate you choosing Castle Chevrolet for your service! Thank you for the wonderful review! We are thrilled to hear that our team delivered you top-notch service and answered all of your questions.

May 06, 2019

Courteous and professional I have never had any problems with the service department at Castle Chevrolet The last two times I had the pleasure of being served by Marlex who is e More

by TONY.BROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Castle Chevrolet of Villa Park responded

Tony, thank you for the amazing review of our service department! Our service team goes above and beyond to ensure our customers have the best experience possible. We sincerely value your business and look forward to your next visit!

May 04, 2019

Don't offer coupons that you won't accept. This rating because your servicemen refused to accept the coupon for my oil change that you sent to me as a reminder/incentive to use your facility. V More

by beverly.penro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Fajardo
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2019

service Tony was very helpful and friendly. I was very happy with my loaner. He made sure everything was in good standing before I drove off. More

by b_limbers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Fajardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Castle Chevrolet of Villa Park responded

Thank you for the wonderful review! We love to hear that Tony was helpful and that your service went great. We look forward to servicing your vehicle again in the future.

April 15, 2019

no more free oil changes I don't know when this happed, but I was not notified of this. I made a appoint to have my oil change and I was told you have to pay. I was like what More

by jambrosia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
jason buis
Apr 30, 2019 -

Castle Chevrolet of Villa Park responded

When we initially started the program, General Motors and most manufacturers did not require synthetic oil. A few years back they started requiring semi-synthetic which we decided to continue to eat the cost of, but now that a full synthetic is required, we are just unable to do so. We're sorry that you feel this way, and please don't hesitate to reach out to our General Manager Mike at mcastagnino@castleguy.com if you would like to discuss your situation further.

April 10, 2019

service 1 tony was excellent to work with Your service department is clean and the employees are very helpful and explain things well.. Tony took the time to explain what you get with a servic More

by jsuriano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Fajardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Castle Chevrolet of Villa Park responded

Thank you for the wonderful review of our service team. We are happy to hear that your service was quick and well explained to you. Thank you for choosing Castle Chevrolet!

March 28, 2019

Awesome Service This is my First auto with castle Chevrolet and my experience was awesome from the start! My purchase experience was smooth, easy and quick. Enrique G More

by MRSMONABAILEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Buis, Enrique Garibay
Aug 06, 2019 -

Castle Chevrolet of Villa Park responded

We cannot thank you enough for your positive review. Your business is extremely valuable to us and we are delighted to have been able to provide you with an enjoyable experience. Please make sure to visit us again soon, until then enjoy your day!

March 26, 2019

Estoy feliz 😊 Me arreglaron un problema con el calentador de mi carro y el personal es muy amable 😊me cambiaron el motor del calentón y me agrada que tengan person More

by CARMENDR73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2019 -

Castle Chevrolet of Villa Park responded

Gracias Carmen por tu reseña, nos da mucho gusto que nuestro equipo especializado te pudo brindar la ayuda que necesitabas en español. ¡Te esperamos de vuelta!

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