Castle Chevrolet of Villa Park - Service Center

Rude staff ..Tony Fajardo Tony Fajardo doesnt understand the concept of customer service..start with listening and not whining..Also they did not top off my windshield fluids n Tony Fajardo doesnt understand the concept of customer service..start with listening and not whining..Also they did not top off my windshield fluids nor wash the car as they said they would..i had to ask when i picked it up for them to inflate the tires which on the diagnostic were low. Last time in there for an oil change they forgot about me for hours while I waited and then asked did I still want the oil changed? Really..sorry I bought a car here...it will be my last and anyone else who asks me..stay away.from Castle as I talk to others same problems with this place which I had spoke to them before purchasing. More

Lacking Overpriced service, Not even sure why I returned this time after last visit for oil and tire rotation and I had to return because they failed to put o Overpriced service, Not even sure why I returned this time after last visit for oil and tire rotation and I had to return because they failed to put on and tighten all the lug nuts. Then service writer asked if I lived in a bad neighborhood and that someone may have been attempting to steal tire. Impossible since my vehicle is parked on my driveway and that side of the vehicle is against the house and not able to fix it. No bearing on this I visited castle Buick and had a bad experience and recently stopped at castle Chevy in Elk Grove . I walked the showroom floor along with the lot and not once did a salesperson approach and ask if they could help, so I left. Was interested in a new Tahoe More

Great Marlex is great to work with!!! He took the time to explain everything that my car needed and he got me to sign up for GM Loyalty Rewards the last tim Marlex is great to work with!!! He took the time to explain everything that my car needed and he got me to sign up for GM Loyalty Rewards the last time I was in and he helped me to redeem my points. I actually was able to get $75 off my bill!! My car is running great!!!! More

Oil Change My Colorado notified me it was time for an oil change. 24 hours later I was in and out of Castle. Made appointment off my Chevy app and done. My Colorado notified me it was time for an oil change. 24 hours later I was in and out of Castle. Made appointment off my Chevy app and done. More

Great Team I find that working with the staff, they are professional and really listen to my concerns. I feel like I am treated with respect. Thanks Castle Chevr I find that working with the staff, they are professional and really listen to my concerns. I feel like I am treated with respect. Thanks Castle Chevrolet. More

Great Customer Service Tony Fajardo helped us through an ongoing oil consumption test that lasted a few months - He was always accessible and informative with our questions Tony Fajardo helped us through an ongoing oil consumption test that lasted a few months - He was always accessible and informative with our questions throughout the process. He has earned our business for all future repairs. More

Quick service I gave a good rate because I always get good service and friendliness. I notice that a lot of the people I been seeing is not around but still have go I gave a good rate because I always get good service and friendliness. I notice that a lot of the people I been seeing is not around but still have good people. More

Great Service at Castle Chevy Villa Park Castle Chevy has a fabulous service center! They are quick and friendly and they even wash my car! I wouldn’t go anywhere else to service or purchase Castle Chevy has a fabulous service center! They are quick and friendly and they even wash my car! I wouldn’t go anywhere else to service or purchase a Chevy vehicle! More

Oil change tire rotation friendly service When arriving to the dealer car entered service center quickly I had a tire rotation oil change and to reprogram air pressure sensors job was perform When arriving to the dealer car entered service center quickly I had a tire rotation oil change and to reprogram air pressure sensors job was performed in under an hour card came back clean managers and staff were very friendly while waiting I walked around the dealership very clean and looks very professional More

Best Service EVER!! Castle Chevy really got the customer service wrapped up. From the moment you step into the service department you are greeted with a smile. The staff Castle Chevy really got the customer service wrapped up. From the moment you step into the service department you are greeted with a smile. The staff is very patient and kind. I had planned to go out of state for my next car purchase; but with the great service I received from Castle Chevy, I will purchase from them and tell my friends & family. Keep up the good work. Customers want good service! More