Castle Chevrolet of Villa Park - Service Center

Castle Service Experience Required work was completed in a timely manner and as promised. The service advisor, Becky Pirtle, was friendly, knowledgeable, and a pleasure to deal Required work was completed in a timely manner and as promised. The service advisor, Becky Pirtle, was friendly, knowledgeable, and a pleasure to deal with. More

Fantastic service--even during a holiday week Fantastic service from everyone, with the porter and service person Marlex R. Even during a holiday week. I needed to return twice and because of th Fantastic service from everyone, with the porter and service person Marlex R. Even during a holiday week. I needed to return twice and because of the good service decided to have additional work done at Castle. We are happy owners of two Castle cars. I am sorry I didn't get the shuttle driver's name, but I would like to commend him for always having a smile and being courteous--even in the rain and snow. Last three times I've been in? Horrible weather! More

Marlex and Becky were great! They were able to get me a loaner earlier than originally scheduled. They did everything they were asked. It would have been even better if the mecha They were able to get me a loaner earlier than originally scheduled. They did everything they were asked. It would have been even better if the mechanics were able to replicate knocking issue I brought my Colorado in for. More

Keep it moving The only reason I purchased my car from Castle was because they offered free oil changes and tires, last year I got a letter saying they were discont The only reason I purchased my car from Castle was because they offered free oil changes and tires, last year I got a letter saying they were discontinuing the free oil changes, and everytime I need a tire replaced they come up with some BS reason as to why it doesn't qualify...I would never purchase from Castle again More

Great service Marlex always goes above and beyond. Becky greeted me as soon as I drove in. Great service and staff. Got my car washed as well. Marlex always goes above and beyond. Becky greeted me as soon as I drove in. Great service and staff. Got my car washed as well. More

Good Experience, Very Efficient Communication Becky is always great to get service assistance from. Something was happening on another call and which to me was funny and she handled it very profe Becky is always great to get service assistance from. Something was happening on another call and which to me was funny and she handled it very professionally. More

Awesome People!! No matter when i go there whether I'm upset or not they never change. Always professional, courteous and in good moods. Also they do a great job and No matter when i go there whether I'm upset or not they never change. Always professional, courteous and in good moods. Also they do a great job and they do it quickly. More

Amazing service Castle Chevy service is top notch. I will only have my GM vehicles serviced by Castle. I would absolutely recommend them to everyone looking to buy or Castle Chevy service is top notch. I will only have my GM vehicles serviced by Castle. I would absolutely recommend them to everyone looking to buy or just need service. More

Your porter threatened to have the mechanic f up my car. Well my concern is a porter that works for you named Nathaniel Woods. I stated on social media I would be bringing my car in again for service and he Well my concern is a porter that works for you named Nathaniel Woods. I stated on social media I would be bringing my car in again for service and he replied he would be sure to tell you all to f it up. I snapshotted the comment. Now I’m not sure if I ever want to bring my car back to my location maybe he is the reason I keep having problems. More

oil change I had an appointment for an oil change and a coupon to check battery and brakes. I feel waiting 2 hours for this service was unacceptable. I schedu I had an appointment for an oil change and a coupon to check battery and brakes. I feel waiting 2 hours for this service was unacceptable. I scheduled an appointment, an oil change does not take that long. More