Castle Rock Chevrolet GMC - Service Center

I went in for A recall and ended up with over 7k in repairs. No loaner cars available at this dealership and poor workmanship by techs. repairs. No loaner cars available at this dealership and poor workmanship by techs. More

Great people to work with, Samuel Mittan and Aliza Guerrero were both great help to us. Guerrero were both great help to us. More

We had the LS7 engine in our 2009 Corvette Z06 replaced under warranty and a considerable amount of other work conducted at the same time. The Master Mechanic (Todd Read) diagnosed the engine failure and under warranty and a considerable amount of other work conducted at the same time. The Master Mechanic (Todd Read) diagnosed the engine failure and other items that needed attention. Finding parts was a challenge, but Ed Acuti and Todd Read working with Burt and John in the Parts Department found everything we needed. Once the work was completed, Todd showed me photographs and explained what caused the LS7 engine to fail. He also let me check out many of the other parts that we had replaced that were not associated with the engine failure. We are still breaking the new engine in and so far so good. More

Your customer parking for service is atrocious. Outside curb appeal is confusing and unwelcoming. Unable to find my vehicle when completed. Outside curb appeal is confusing and unwelcoming. Unable to find my vehicle when completed. More

Our GMC truck (diesel) had a hose go bad (coolant surge tank to radiator). Service employee Ella & Service Advisor Greg were able to fit us in the first thing the next morning. They explained the dealershi tank to radiator). Service employee Ella & Service Advisor Greg were able to fit us in the first thing the next morning. They explained the dealership’s free shuttle service into town, in case the repair took all day. It was done in 2 hours. For the past 3.5 years we have been traveling the U.S. full time, pulling a travel trailer with our GMC 2500 Sierra (diesel). We’ve been to several dealerships over the years. We were COMPLETELY satisfied & impressed with Castle and the staff members we dealt with. More

The service was very slow. Im usually in and out within an hour, but this trip was over 2 hours. Im usually in and out within an hour, but this trip was over 2 hours. More

Service at the dealership has become very impersonal. Texting when additional service needs to be done when the service representative is sitting less than 20 feet away is not customer-friendly service. Texting when additional service needs to be done when the service representative is sitting less than 20 feet away is not customer-friendly service. I didn't notice the text for almost 15 minutes. I have been a customer for over 25 years - I've bought all of my vehicles at this dealership and had them all serviced here. This is the first time I've felt like "just a number" rather than a loyal customer. More

Wonderful customer service, great vehicle service, done on a timely manner, Thank you for your hard work! on a timely manner, Thank you for your hard work! More

No wait! Prompt service! Service department is very professional! I will return when I need service again. Prompt service! Service department is very professional! I will return when I need service again. More

Johnathon the shuttle driver was very professional and polite. Made the dealership experience that much better. polite. Made the dealership experience that much better. More