Castle Rock Ford

Tried to come up with a deal to trade a vehicle in. The joker of a manager said would not pay more than auction price which is 8k less than trade in value. Needless to say trade in vehicle low mileage, The joker of a manager said would not pay more than auction price which is 8k less than trade in value. Needless to say trade in vehicle low mileage, great condition and manager refused to even consider negotiations. Very poor customer service. Would not recommend to anyone. The truck i was looking at they claimed it would take 3 weeks to inspect to even see if safe to drive. Thats only if pre purchased. How can you sale a un inspected vehicle. That trucks was nasty and dirty as well. Very poor service for a dealership. Hope owners know how bad it is. Do not recommend at all. More

I brought my Mustang Mach-E to Castle Rock Ford for its 60,000-mile service. What should have been a straightforward EV maintenance visit turned into a roughly $500 bill, and I will not be returning. My 60,000-mile service. What should have been a straightforward EV maintenance visit turned into a roughly $500 bill, and I will not be returning. My service advisor was Chase Jacobsen, and my biggest issue is the lack of transparency and authorization surrounding what I was charged. The biggest surprise was $179.95 for an “Alignment (Basic - Toe Adjustment).” I NEVER authorized this service. Chase did not call me to say my Mach-E needed an alignment. He did not explain what they found. He did not tell me it would cost $179.95. Most importantly, he never asked for my approval before performing the service and charging me for it. What makes this especially frustrating is that Chase DID call me during the same visit to ask for authorization for an approximately $600 repair to my sunglasses holder. I declined it. So clearly there was an understanding that additional repairs and charges should be presented to me for approval. Why was I specifically asked to authorize a $600 repair, but a $179.95 alignment was performed and added to my bill without my permission? Then there’s the alignment itself. Despite paying nearly $180, I wasn’t provided a before-and-after alignment report. No measurements showing what was out of specification. No explanation of what needed adjustment. No final measurements showing what was corrected. My paperwork simply says: “ALIGNMENT (BASIC - TOE ADJUSTMENT)” That’s it. This is particularly frustrating because routine maintenance on a Mach-E is minimal compared with a traditional gas vehicle. Ford’s scheduled maintenance primarily consists of inspections and tire rotations at regular intervals, with relatively few major scheduled maintenance items at 60,000 miles. There are no routine oil changes. No spark plugs. No traditional engine maintenance. Yet somehow this one routine 60,000-mile visit approached $500, including a $179.95 service that I never authorized. My biggest piece of advice if you choose to service your vehicle here is to make them show you the pricing before any work is performed. Ask exactly what each service costs and make it explicitly clear that no additional paid work is authorized without your approval. Based on my experience, pricing was not clearly communicated or volunteered to me. If you don’t specifically ask, don’t assume they’re going to clearly explain what you’re about to be charged. If an inspection reveals that my vehicle needs something additional, the process should be simple: Tell me what you found. Show me why it needs to be done. Tell me what it costs. ASK ME if I authorize it. Chase demonstrated that exact process when he called me about the $600 sunglasses-holder repair. For reasons I still don’t understand, that same basic level of communication and authorization wasn’t applied to the $179.95 alignment. I shouldn’t have to get home after a routine service appointment, research Ford’s maintenance schedule myself, and reverse-engineer my invoice just to understand why I was charged what I was charged. I went to a Ford dealership because I expected professional and transparent service for my Mach-E. Instead, I left frustrated and questioning a charge I never approved. If you choose to service your vehicle here, get every price upfront and make your authorization requirements crystal clear. I will not be returning to Castle Rock Ford for service. More

Noticed some deep scratches or gouges on the inside of my brand new truck about two weeks after purchase and because it wasn’t noticed the day I bought it, they weren’t willing to assist in getting filler. I brand new truck about two weeks after purchase and because it wasn’t noticed the day I bought it, they weren’t willing to assist in getting filler. I haven’t touched the inside of the windshield. Unsure why or how there are scratches on the inside. The scratches are hard to be seen from the inside, can be seen from the outside if it’s looked at from the right angle, but can definitely be felt. The scratches go up and down which is also strange. I worry that the scratches will begin to expand and turn into cracks and will need to replace a brand new windshield. More

Salesman Dillon was great, but finance guy Felipe was awful….. added in 2 add ons for $800 when we said NO. Then did not give us a detailed buyer agreement….. was that purposeful? Took 3 days of multi awful….. added in 2 add ons for $800 when we said NO. Then did not give us a detailed buyer agreement….. was that purposeful? Took 3 days of multiple phone calls to get it taken off. Waiting for the credit to show still. More

This dealership is not for the new buyer they will sell you a warranty and they refused to cancel it you a warranty and they refused to cancel it More

Dmitry and Kate were outstanding to work with. Dmitry made the buying process simple and easy. He was extremely knowledgeable and helpful. Kate made sure that the new vehicle was ready and was Dmitry made the buying process simple and easy. He was extremely knowledgeable and helpful. Kate made sure that the new vehicle was ready and was very knowledgeable about the features of the car. Thanks for the help. More

David Hernandez is your guy if you want to buy a car. No high pressure tactics. Works with you. Is honest,funny and personable. Extremely happy with my car and service! No high pressure tactics. Works with you. Is honest,funny and personable. Extremely happy with my car and service! More

I'm sure everyone has their own experience but we had a fantastic sales experience with Joel here. Saw a truck online, did negotiations via phone since we were out of town. Came to an agreement and nothing fantastic sales experience with Joel here. Saw a truck online, did negotiations via phone since we were out of town. Came to an agreement and nothing deviated or changed when we got in person. Fantastic to work and negotiate with and was incredibly respectful to our time. Last time we bought a new car elsewhere it was a 4+ hour process. We were done in 2 here and most of the time was calling bank to notify them, adding new vehicle to insurance etc. Incredibly smooth process. More

Not sure why I had/ have to be the active one pressing for assistance with re- negotiations after I’ve had the vehicle and they have my trade for over a week and a half and they just got funded yesterday for assistance with re- negotiations after I’ve had the vehicle and they have my trade for over a week and a half and they just got funded yesterday and I’m still waiting for my purchase docs. Text and emails from the sales associate to the finance manager to the general sales manager, over a week and a half and they just got funded. Owner please email for better clarification and information. More

As with any business, what makes a car dealership worth visiting, never mind reviewing afterwards, is the staff. Castel Rock Ford’s exemplar in this case is sales and leasing consultant Dillon Nyman. After visiting, never mind reviewing afterwards, is the staff. Castel Rock Ford’s exemplar in this case is sales and leasing consultant Dillon Nyman. After visiting plenty of other dealership’s, I wouldn’t have purchased a new 2025 Bronco Stroppe Edition if not for Dillon’s professional, personable, and accommodating disposition. I’d been browsing Broncos on and off for a few years but never been quite convinced by the truck over the vehicles I owned at the time. The Stroppe is a great 4X4 but rather pricey. However, outfitted with Ford’s 2.7L twin turbo Ecoboost V6 motor, it was the Bronco I didn’t know I wanted all along. The breadth and depth of Dillon’s knowledge about the truck (and cars in general) as well as his whole approach proved key to my purchase. Dillon wasn’t selling me on the truck, or the dealership, or Ford, etc. He met me where I was at, talked with me vice at me about the Bronco and cars in general, and ultimately helped guide me to a decision. He’s the reason Castle Rock Ford will be first on my list when I’m again in the market for another vehicle. More