Castle Rock Ford

Tracked down tricky issue It took a couple of days but technician was able to track down a tricky issue that didn't show up on the computer diagnostics. Service adviser was gre It took a couple of days but technician was able to track down a tricky issue that didn't show up on the computer diagnostics. Service adviser was great and kept me informed throughout. More

Pleasant Experience We knew the car we wanted before even test driving, the Ford Fusion. But after test driving both it and the Focus, we were hooked. The dealership fo We knew the car we wanted before even test driving, the Ford Fusion. But after test driving both it and the Focus, we were hooked. The dealership found the color we wanted at another dealership and quickly got the ball rolling on our paperwork for a Monday delivery (we were there on a Friday afternoon). We were in a time crunch and everyone worked very hard to get us in and out quickly which was so appreciated. Everyone was professional and helpful and we LOVED the car when we got it on Monday. The detail shop did a great job and it's just beautiful. We're very happy! More

When in doubt, there is no doubt the Customer is right During my most recent service at Medved Ford, and issue with my brakes not working correctly came up after they had worked on them. It was not clear During my most recent service at Medved Ford, and issue with my brakes not working correctly came up after they had worked on them. It was not clear if they had cuased the issue or just missed it when they worked on the brakes the first time. However, they didn't worry about who's fault it was and they didn't try to get me to pay for the additional repair. They just took responsibility for the issue and repaired the brakes at no cost to me. This secondary repair was 5 times as expensive as the first repair they did. I've been around long enough to know that perfection the first time is alway their goal, but to me the real measure of a great company/organization is how they react when perfection is not achived the first time, and Medved really lived exceeded my expectations. I understand John Medved has a motto which says, "When in doubt, there is no doubt, the customer is always right". For me they really lived up to this motto, and I really appreciated it. More

One More Thing We drove about 90 miles to this dealership because we knew that our experience would be great! They did not disappoint at all! We love our new vehicle We drove about 90 miles to this dealership because we knew that our experience would be great! They did not disappoint at all! We love our new vehicle and I have been stopped in the street already by people who have asked me where I bought it. I told them at the MedVed dealership in Castlerock. I am a big fan of the Ford brand also. It was worth the drive (we live in Arvada CO.) More

Excellent Service Nicole, the Quick Lane service advisor, was efficient, knowledgeable, prompt and very friendly. Nicole went out of her way to make sure the shuttle s Nicole, the Quick Lane service advisor, was efficient, knowledgeable, prompt and very friendly. Nicole went out of her way to make sure the shuttle service was available to transport me to and from work and kept me advised throughout the day of the status of the work on the car. She carefully and thoroughly explained what was needed, what was done to the car, and explained the costs. Nicole and the Quick Lane crew made the experience very pleasant. Nicole is very good at her job. More

everything was amazing all the people were amazing Ryan, Eric, and Tevis were so incredible! everyone was so friendly so consistent so amazing, attentive and understanding and patient. Thank you everyo Ryan, Eric, and Tevis were so incredible! everyone was so friendly so consistent so amazing, attentive and understanding and patient. Thank you everyone for everything. More

Great People We went in with a small problem. The service person looked at it and said "We would be happy to fix it, but ,if you like, I can show you how to very e We went in with a small problem. The service person looked at it and said "We would be happy to fix it, but ,if you like, I can show you how to very easily fix it yourself and avoid a service charge." We left there feeling that they are really there to help people. More

Recall for TCM software update. All our dealings with the service dept. have been very satisfactory, and Did not have to wait to long before vehicle was ready for us. All our dealings with the service dept. have been very satisfactory, and Did not have to wait to long before vehicle was ready for us. More

Best car buying experience! We have purchased 4 cars from Medved in Castle Rock. The last two cars we purchased from Eric Cody. He gave us an unbeatable deal on our new Ford Flex We have purchased 4 cars from Medved in Castle Rock. The last two cars we purchased from Eric Cody. He gave us an unbeatable deal on our new Ford Flex. My husband and I are extremely happy with our car. Eric has made our car shopping experiences so much fun. I would totally recommend buying for Eric. More

Critique of Medved Ford, September 2015 Q The service manager (Nickey) is excellent. She greeted me warmly and she listened to my concerns. She kept me up-to-date regarding the work being d Q The service manager (Nickey) is excellent. She greeted me warmly and she listened to my concerns. She kept me up-to-date regarding the work being done. The waiting rooms were good. Nice clean bathroom. Coffee offered. Work.completed properly. More