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Castle Rock Ford
Castle Rock, CO
1,141 Reviews
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Showing 1,141 reviews
March 19, 2015
Bob D I have used the Quick Lube service with my current and last Ford Explorer. They are very professional, very attentive when I drove in and in 5 or so I have used the Quick Lube service with my current and last Ford Explorer. They are very professional, very attentive when I drove in and in 5 or so minutes the truck was being serviced. Mike explained everything that was done. Eventho' it is very close, if the service and experience were not excellent, I would drive into Denver. I choose Medved for my quick lube service here in Castle Rock. More
by CastlerockBob
Employees Worked With
Mike
February 13, 2015
Thank goodness for Medved Ford My husband and I talked to other dealerships and Medved was the only one who knew their vehicles, could sort out our options and explained everything! My husband and I talked to other dealerships and Medved was the only one who knew their vehicles, could sort out our options and explained everything! Thank you Medved for getting our truck deal put together quickly and efficiently! More
by darlene
Employees Worked With
Jim Davis
February 11, 2015
violation Medved Ford has violated the Colorado Motor Vehicle Repair Act. Colorado Revised Statute 42-9-101 My truck was towed into the service area for re Medved Ford has violated the Colorado Motor Vehicle Repair Act. Colorado Revised Statute 42-9-101 My truck was towed into the service area for repair. I asked that an estimate cost of the repair be given to me before the repairs were made. I also signed the written consent at the time the vehicle was brought in, and signed a request for a written estimate before repairs could be made. Here is a brief summary of the state law: 1. A vehicle repair facility must obtain the written consent of the customer before performing any repairs. DONE with the caveat that I will get an estimate before repairs start 2. If the repair facility does not get written owner consent at the time the vehicle is brought in, before starting work they must verbally communicate the estimate and get the owner's verbal authorization, then write on the estimate (invoice) the name of the employee who made the call, the date, time and phone number called, and the name of the person who gave consent to do the repair. 3. In the event the vehicle is towed, the written or oral estimate provision rule does not apply. In this instance, up to $100 of the work may be done without an estimate. My total amount of work was over $100 and I did not get an estimate. 4. The repair facility must include in the estimate the total repair cost, completion date, whether new or used or rebuilt parts will be installed, whether any replaced parts will be returned at the request of the owner, and any cost if the owner chooses not to have the work done. NO estimate received. 5. A copy of the completed written estimate of the total cost of repair must be provided to the customer. NO estimate received 6. If additional repairs are necessary after the original work has been started, the repair facility must again get the owner's consent before the extra work is done. Otherwise the repair facility can charge the owner only the estimated cost plus 10% or $25, whichever is less. The Motor Vehicle Repair Act also includes requirements for diagnostic work, parts, warranty work, invoices, giving up rights to an estimate and penalties if the law is not followed. Beware of this law and how MEDVED Ford violates your rights More
by rock
Employees Worked With
scott
February 08, 2015
Oh What an Experience!!! As follow up to my original review: I returned the non plug in Hybrid and purchased a plug in hybrid. General manager Bill Maffeo took charge, corre As follow up to my original review: I returned the non plug in Hybrid and purchased a plug in hybrid. General manager Bill Maffeo took charge, corrected the unfortunate situation and got me into the car I wanted. I also wish to thank Jim Davis for his excellent customer service and professionalism. On 10/142014 I went to Medved Ford in Castle Rock to test drive a CMAX Plug in Hybrid. I test drove a plug in Hybrid with Eric. I liked the car and agreed to purchase. Eric then pointed to a 2013 CMAX and indicated this car was identical to the one I test drove for a lower price. I asked Eric, “Is this the Energi Model?” Eric said it was. I told Eric and his manager Randy the only reason I was purchasing the car was to take advantage of the $4000.00 federal tax rebate. They assured me I was getting a plug in hybrid for the lower price. Just as I completed the paper work for the car (5 hours later). Randy informed me the CMAX had a recall and I would not be able to receive the car. Randy and Eric said they would find me a similar car. In the meantime I wired $11,000 to Medved Ford to purchase the CMAX. Eric and Randy were unable to find a plug in but kept sending me non plug in replacements. I replied I wanted a plug in like the one I purchased. I didn't hear form Randy or Eric until the first week of November when they asked me to finalize the purchase of the car, and take delivery when the warranty work was complete. I was willing to purchase without delivery so I could take advantage of the $4000.00 plug-in tax credit. Randy sent an Email to me on 11/4/2014 stating , “If I don't receive your response we will take it as you don't want to purchase the vehicle and have decided against the tax credits”. I completed a purchase document on the CMAX with the understanding the car will be delivered after the Air Bag problem is corrected. On 1/28/2015 my wife picked up the car and brought it home. I talked to her that night and asked if she plugged in the car? She aid there was no plug in on the car. At this time I realized I did not purchase a plug in hybrid. I waited 3 months for a NON PLUG IN HYBRID!!!!! NO TAX CREDIT!!! Unable to travel 20 miles in electric mode. I am furious and my wife contacted John. He immediately acknowledged Eric and Randy sold me the wrong car and would correct the situation. John has agreed to take the CMAX back for $7,000 less than I paid and allow me to purchase a new plug in CMAX for 29,000. John crafted a deal which will cost me $9,000 more to get a plug in. This is the worst car buying experience of my life. The lies and deceit surrounding this transaction are beyond belief. More
by CMAX388vos
Employees Worked With
Eric Cody, Randy Albino, John Fisher
February 05, 2015
It was great All people were great. We were pleased with Dimity,Kate Randy , Michelle . It was nice to be treated with respect . We will be back and will spread All people were great. We were pleased with Dimity,Kate Randy , Michelle . It was nice to be treated with respect . We will be back and will spread the work of great service More
by Mariann
Employees Worked With
Dmity .Kate Randy ,Michelle
January 28, 2015
All around great. Polite, courteous, quick call back. Have used Medved for years. The vehicle service has always been good, the customer service has been hit and miss Polite, courteous, quick call back. Have used Medved for years. The vehicle service has always been good, the customer service has been hit and miss. They got it all right this time! More
by Dave S
Employees Worked With
Michael Fubelli
January 23, 2015
Post correct hours on your door I got to the service center at 4:10 pm, the sign on the roll up door says open from 7:00 am to 5:00 pm. I spoke to the service center rep and informed I got to the service center at 4:10 pm, the sign on the roll up door says open from 7:00 am to 5:00 pm. I spoke to the service center rep and informed him that I was there for an oil change. He then told me that they aren't accepting any more vehicles for the day, that they stop accepting vehicles at 4:00 pm. If this is truly the case they should post that they actually close at 4:00 pm because this is essentially the same thing. Or at least post no more vehicles after 4:00 pm. While driving away I witnessed all the mechanics putting together new tool boxes, I didn't see any vehicles in any of the bays. My thought is the toolboxes were more important than the customers. Being that I just moved to the area and they are the only Ford dealership in the area this is disappointing. I think I will be changing my own oil from here on out. More
by tiny2183
Employees Worked With
QUICK LANE rep
January 06, 2015
Fantastic Our salesman Marvin Banks was wonderful! To the point and no bs! His manager not so much def more bs. He could've been easier to work with. Our salesman Marvin Banks was wonderful! To the point and no bs! His manager not so much def more bs. He could've been easier to work with. More
by Jaaj520
Employees Worked With
Marvin Banks
December 17, 2014
Tail Gate Repair Bill Potter was knowledgeable, courteous and cared about meeting my expectations. I enjoyed working with him in the repair of my Lincoln SUV tailgate Bill Potter was knowledgeable, courteous and cared about meeting my expectations. I enjoyed working with him in the repair of my Lincoln SUV tailgate. Ronnie, your customer receptionist, was also, a pleasure to talk to. More
by Wembley Place
Employees Worked With
Bill Potter
December 17, 2014
Great Buying Experience Mike Gordon is head and shoulders above the rest of the field. Listened to us and got us what we wanted not into what Medved wanted us to be in. Amazi Mike Gordon is head and shoulders above the rest of the field. Listened to us and got us what we wanted not into what Medved wanted us to be in. Amazing Salesman, Sales Manager and Finance Department. All around the best experience ever. More
by Rex
Employees Worked With
Mike Gordon
