Castle Rock Ford

I requested to inspect my truck, f350 crew about but was told the lift was unable to raise my truck. ??? I have had the truck serviced there since 2006 and never encountered this. What has changed? told the lift was unable to raise my truck. ??? I have had the truck serviced there since 2006 and never encountered this. What has changed? More

Kept my car 3 days to diagnose. Said they fixed horn but wasn’t fixed - I mean just honk it. Mistakes in fixing windshield wipers caused another visit plus parts that took 2 month Said they fixed horn but wasn’t fixed - I mean just honk it. Mistakes in fixing windshield wipers caused another visit plus parts that took 2 months. Took 12 weeks waiting for a part that actually wasn’t needed on something that could’ve been fixed on day one. Said it was safe to drive with transmission mount failure, but car came to grinding halt and had to be towed in. Horrible at returning calls, providing back order updates, returning texts - I don’t think I would ever receive updates unless I hounded them with unanswered texts and voicemails - still would only get a response if I happened to get them to answer phone. One of my back orders was magically cancelled around the 8 week mark which I found out from a different service rep and had to inform my service rep. Ford warranty service is garbage, plan for weeks in simplest part replacement. Kara was the rep, not the first frustrating rep I’ve had here. Joel took over at the end and was solid and brought things to a good finish. More

Everyone was so kind and helpful! They make everything so easy. I was very impressed by their professionalism. They make everything so easy. I was very impressed by their professionalism. More

I took my 2012 Edge in for an oil change and tire rotation. I had an agreement for a free one from the previous one. There was no argument with the agreement but when I was checking out the manager rotation. I had an agreement for a free one from the previous one. There was no argument with the agreement but when I was checking out the manager told me there was a problem with the pan under the engine, it was missing a bolt, was being held up with a wire and would have to be replaced for $300. All the service on my car has been done at CR ford so if there's a blot missing, they must be responsible for it. Who put the wire in its place? I have had the pan checked by another mechanic, who said it was OK. I have felt confident in their service but now am not so sure. More

Good service, quick and fast. They forgot to reset my dashboard after the oil but when I called back they told me how to do it. They forgot to reset my dashboard after the oil but when I called back they told me how to do it. More

I always get great service from Castle Rock Ford. I switched to them years ago and have never gone back. I especially get superior support from Joel (Service) and Amber (Quick Lane) and know I can co I switched to them years ago and have never gone back. I especially get superior support from Joel (Service) and Amber (Quick Lane) and know I can count on them to help me, whatever the need. More

Very nice staff, the staff was very helpful in giving me what needed to be done with my vehicle what needed to be done with my vehicle More

They helped me with the purchase and they were fast and eager to help us. Overall I could not be happier with the choice I made to purchase my vehicle from this dealership. eager to help us. Overall I could not be happier with the choice I made to purchase my vehicle from this dealership. More

It was very difficult getting a service manger on the phone to discuss my repair need to schedule an appointment. I left several call messages that were not returned. After a week and a half I was finall phone to discuss my repair need to schedule an appointment. I left several call messages that were not returned. After a week and a half I was finally connected to a service manger to discuss my repair need. After that everything when’s fine. More

From the buying experience to the paperwork to the parts department this was a fantastic experience. Steven was engaging even before we arrived at the dealership. He had the vehicle ready for us when we a department this was a fantastic experience. Steven was engaging even before we arrived at the dealership. He had the vehicle ready for us when we arrived the next morning and there were no issues when we decided to change it at the last second. Highly recommend Steven and Castle Rock Ford. More