Castle Rock Ford

I brought my Ford Escape in for service, which I had prepaid when I bought the car. After I got almost home (20-25 minutes away) I got a message on my dash saying the windshield washer level was low. I prepaid when I bought the car. After I got almost home (20-25 minutes away) I got a message on my dash saying the windshield washer level was low. I texted them about this problem and their solution was for me to drive an hour RT for them to do something ( which I had prepaid good $$ for) they should have done in the begining. Maybe you should think about using their service department before you go in. I can’t because I prepaid for 60,000 miles worth of service. I’m stuck with them. More

Castle Rock Ford is excellent in ensuring you get full service and in a timely manner. They are professional and kind, thanks Castle Rock Ford! service and in a timely manner. They are professional and kind, thanks Castle Rock Ford! More

The service writers are very difficult to get ahold of and when you do get someone they are short with you and almost argumentative. It’s like they don’t want your business. I will say they did seem a bit and when you do get someone they are short with you and almost argumentative. It’s like they don’t want your business. I will say they did seem a bit better in person but were still short and seemed put out when I dropped my vehicle off earlier than scheduled. The only reason I was there was for a factory recall, I normally get my service elsewhere. I will say the quick lane is friendly. I also find it amazing how when you get your vehicle back they ask for a stellar rating and how to fix it so you don’t give them a bad rating. Here’s a tip; don’t be rude argumentative and put off when a person calls in to schedule service then you won’t have to worry. More

Castle Rock Ford had serviced our vehicle, old and new for many years. The customer service is the best! Amber has always taken care of me and knows how to treat her customers. for many years. The customer service is the best! Amber has always taken care of me and knows how to treat her customers. More

Great to work with the staff was great made it easy to get a car well done get a car well done More

The service center took care of the needed service in a timely and efficient manner. timely and efficient manner. More

Joel was great! He went above and beyond to make sure that my wife and I were taken care of He went above and beyond to make sure that my wife and I were taken care of More

Had my car towed due to a transmission issue. Let a note with the key in the drop box on Sunday afternoon. CR Ford repaired the car under warranty without a moment's notice. Car runs better th Let a note with the key in the drop box on Sunday afternoon. CR Ford repaired the car under warranty without a moment's notice. Car runs better than it has in a while. Trilled with the service! More

Amber was very helpful in finding the right tires for my vehicle. I appreciated it vehicle. I appreciated it More

While traveling through the area on vacation, the shop foreman, James, was more than helpful to get our truck repaired and back on the road again. foreman, James, was more than helpful to get our truck repaired and back on the road again. More