Castle Rock Ford

It was a long wait for my Bronco, but Jimmy and Pat supported me (and my frustration with Ford) during this long journey. My experience with Castle Rock Ford dealership was above 5 stars. The process o supported me (and my frustration with Ford) during this long journey. My experience with Castle Rock Ford dealership was above 5 stars. The process of getting the car (once finally made available by Ford) was smooth and profesional. Thank you. More

So disappointed! With the sale completed, we now can’t get a single call back! We bought a used vehicle from this dealership over a year ago. They included an “Warra With the sale completed, we now can’t get a single call back! We bought a used vehicle from this dealership over a year ago. They included an “Warranty Forever” with the purchase. Nice of them to do. Well, now we need to make a claim and the warranty company says they have no record of our car on file; as if the dealership dropped the ball with registering the car with the warranty company. I’ve been trying for over a week to get a hold of someone. Called; texted; emailed; left voicemails; and all we get is radio silence; no call backs. Nothing! I had another Ford Dealership reach out to them on our behalf and they got hung up on. Even the Ford Motor Company couldn’t get anyone on the line; and they are the manufacturer! WOW! So be very careful there! They were good during the sale; but then turned their back on us. Hence, very disappointed. More

Took two weeks to fix my problem but the job turned out well. Thank you well. Thank you More

Joel was very professional and responsive and easy to get hold of. Would recommend going to Castle Rock Ford for service. hold of. Would recommend going to Castle Rock Ford for service. More

Awesome fast service. Got my truck in and out in a timely manner as always. Got my truck in and out in a timely manner as always. More

I ordered my truck last January 2022 and the schedule got so pushed back they had to make my truck a 23, John went above and beyond for me ordering the 23 to the spec I wanted while I was out of state on the so pushed back they had to make my truck a 23, John went above and beyond for me ordering the 23 to the spec I wanted while I was out of state on the day the order bank opened for the 23s. This week I took delivery of my 2023 F450 Platinum and it’s actually more perfect than I could’ve imagined, the guys got me an amazing 7 year warranty on the truck for pretty much any issue you could think of and got me a good rebate on the truck. I can’t recommend castle rock ford enough. More

Gary Clayton was an amazing salesman! He made everything goes smoothly and we are very happy with her purchase. He made everything goes smoothly and we are very happy with her purchase. More

Recently needed to take my F150 back in to have it serviced after an issue arose following a standard mileage checkup and routine service. The service department at Castle Rock Ford was able to get me serviced after an issue arose following a standard mileage checkup and routine service. The service department at Castle Rock Ford was able to get me quickly scheduled, set up with a loaner vehicle, and had the foreman and manager clear all the work before getting my vehicle back to me. This was all well appreciated and gives me the confidence to continue to bring my f150 to this dealer and service center. More

Went there to get LoJack turned on; and was there for over two hours, Again! Everything I have gone there a 20 minute visit took 2+ hours over two hours, Again! Everything I have gone there a 20 minute visit took 2+ hours More

This is the second time we've traded & purchased a vehicle through Castle Rock Ford because of the great service! Jimmie made the process the easy and always goes above and beyond. vehicle through Castle Rock Ford because of the great service! Jimmie made the process the easy and always goes above and beyond. More