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Castle Rock Ford
Castle Rock, CO
1,154 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
The Best Ford Service in Castle Rock, CO
Castle Rock Ford is your destination for the best Ford Service in Castle Rock, Parker, Lone Tree, and Castle Pines. Whether your Ford needs simple routine maintenance or a more in-depth service, you'll find great ways to save here. We also offer service coupons for genuine OEM and Ford-approved parts and accessories. Our certified Ford Technicians can handle all ranges of Ford Service such as synthetic oil changes, diesel oil changes, tire rotations, and alignment services. Our Certified Ford Tire Department carries a variety of Ford Tires to keep your car or truck driving smoothly. See why Ford Service at Castle Rock Ford is where consumers are happier than anywhere else.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,154 reviews
July 03, 2024
Crooks disguised as businessmen. Caveat emptor! Many add-ons paid for as I was told they were required by law. Turns out that is not true. Imagine that. Caveat emptor! Many add-ons paid for as I was told they were required by law. Turns out that is not true. Imagine that. More
by mjo_scott
Employees Worked With
Seth and Dillon and Jay
May 15, 2024
I recently bought a truck from Castle Rock Ford. I had asked for my tires from my trade in to be put on my truck multiple times and was told no. A few weeks ago my friend from work went and bought I had asked for my tires from my trade in to be put on my truck multiple times and was told no. A few weeks ago my friend from work went and bought the same truck and was able to get his tires switched. I called and talked to Seth and Justin about the situation and asked for some reimbursement on my tires. They offered NOTHING and acted like they didn't care. Horrible customer service!!!! My dad was going to buy a truck from here but Larry H Miller here we come!!! If you want a good experience and good customer service go elsewhere. They are terrible. More
by jjboyles83
Employees Worked With
Seth and Justin
February 16, 2024
As bad as dealerships service departments are, this is by far the worst I’ve ever encountered. As a small business owner, my service van is the most important chain in my operation. I took my work van in for far the worst I’ve ever encountered. As a small business owner, my service van is the most important chain in my operation. I took my work van in for preventative service(vehicle would lock up in reverse only when cold) during the Christmas holiday since I was slower. After 3 weeks I was sent away because my tires had wear that was causing my problems according to the transmission tech. Apparently they didn’t feel like working on my vehicle because I knew this would fix the issue. I picked up the van and put new tires on it the same day. After driving it for less than 50 miles when the transmission shifted it felt like it was going to fall out of the van so I took it right back in for service. I was told the would be 2 weeks before their tech could look at it as I had been bumped from my place in the system. After 3 weeks with no word and no movement from my van, I physically went in and talked to the service manager and pleaded with him to get my vehicle back on the road. He assured me that I would have my van back in a week. A week a a half later and my van still hasn’t moved from the back lot to be serviced. I even reached out to Joe Medina, a managing partner for the dealership, for help but to no avail. My business is struggling without my van and nobody there seems to care. After they get your money for a vehicle, the customer service stops. More
by Marc Rachal
Employees Worked With
Jeff Kincaid
Verified CustomerNovember 04, 2023
Felipe Nunez was very patient, knowledgeable and addressed all my concerns.Gary, the General Manager, reached out to me and made things right. I LOVE my new car! addressed all my concerns.Gary, the General Manager, reached out to me and made things right. I LOVE my new car! More
by udderharmonyranch
Employees Worked With
Gary, Gordon
