Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Rock Ford
Castle Rock, CO
1,156 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
The Best Ford Service in Castle Rock, CO
Castle Rock Ford is your destination for the best Ford Service in Castle Rock, Parker, Lone Tree, and Castle Pines. Whether your Ford needs simple routine maintenance or a more in-depth service, you'll find great ways to save here. We also offer service coupons for genuine OEM and Ford-approved parts and accessories. Our certified Ford Technicians can handle all ranges of Ford Service such as synthetic oil changes, diesel oil changes, tire rotations, and alignment services. Our Certified Ford Tire Department carries a variety of Ford Tires to keep your car or truck driving smoothly. See why Ford Service at Castle Rock Ford is where consumers are happier than anywhere else.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,156 reviews
Verified Customer
November 03, 2023
Took my Bronco in for a rear sway bar installation (I brought the parts and all the hardware purchased from Ford). The price wasn't cheap but they installed it properly and promptly. brought the parts and all the hardware purchased from Ford). The price wasn't cheap but they installed it properly and promptly. More
by Min
Employees Worked With
Gary Clayton
November 03, 2023
Seems there was some miscommunication and the expectations weren't met with time frames. I was told when I dropped my truck off for work that it would be 3-4 days for repairs. At the end of day 4 expectations weren't met with time frames. I was told when I dropped my truck off for work that it would be 3-4 days for repairs. At the end of day 4 I followed up and was told that the 3-4 days was for diagnostic. I was told differently at initial consultation. At this point I requested a loaner which was provided, so I'm thankful for that. It was at this time I was told it would be the end of the week for repairs to be completed. At the end of the week I didn't receive any messages or follow up to let me know there were delays. I got my truck a week later, 7 days after expected. The notice I received was from your automated system only. I did not hear from the service adviser during, or after completion of repair. More
by JDADAYCO
Employees Worked With
CHRIS?
November 02, 2023
Arriving I was met by Service Adviser Alva Mejia, who greeted me by name and took care of every request. She listened to my concerns, took action to complete the service in a very short while I waited. S greeted me by name and took care of every request. She listened to my concerns, took action to complete the service in a very short while I waited. She has outstanding knowledge and empathy. When I thanked her for making things easy she responded “that’s my job”! Tha actual service was completed flawlessly. Honestly, the best dealer service ever More
by talonjcw
Employees Worked With
Elvia Mejia
November 02, 2023
Fastest and easiest, that I ever purchased a car. Alex my salesman was fantastic. The finance person I worked with was great (sorry forgot his name) Alex my salesman was fantastic. The finance person I worked with was great (sorry forgot his name) More
by lawrencegruhn
Employees Worked With
Alex
