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Castle Rock Ford

Castle Rock, CO

4.4
1,145 Reviews

1404 S. Wilcox St

Castle Rock, CO

80104

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Showing 1,145 reviews

February 20, 2022

Quick response, answers texts and emails promptly. Super friendly and very helpful! I will be recommending Castle Rock Ford to anyone looking for a behicle upgrade! More

by pat.bashor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trisha Nunn, , Ashley McClure
Feb 21, 2022 -

Castle Rock Ford responded

We appreciate your review and recommendation ,pat.bashor! We are glad to hear that you were pleased with the service you received from our team, and we certainly do look forward to serving you again for your future automotive needs. Congratulations on your new vehicle!

February 17, 2022

Very knowledgeable and personable. When answer was ‘unknown’ Robert took the extra step to find the answer. He took very good care of us! Thank you Robert and thank you Ford! More

by eggs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Turic
Feb 17, 2022 -

Castle Rock Ford responded

Thank you for taking the time to write about your experience, eggs! It is great to know that Robert was able to provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else, we can do to help you.

February 14, 2022

Brian! You are definitely the best. I don’t like when dealerships and or sales personnel are just after that sale. Brian made it so easy for me to test driv More

by anamaine14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cook
Feb 15, 2022 -

Castle Rock Ford responded

Your kind words mean a lot to us! Anamaine14, we appreciate your feedback and are happy to hear that Brian was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs.

February 10, 2022

Brian was patient and understanding with helping me through the whole process. Negotiations and purchase went smooth More

by Hoggegc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian cook
Feb 11, 2022 -

Castle Rock Ford responded

We appreciate your review and recommendation, Hoggegc! We are glad to hear that you were pleased with the service you received from Brian, and we certainly do look forward to serving you again for your future automotive needs.

February 07, 2022

The overall purchase process from beginning to end was the quickest I have ever experienced. My sales rep Brian Cook was fabulous with his assistance to finalize my deal to my satisfaction. More

by Thomasmoseley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cook
Feb 08, 2022 -

Castle Rock Ford responded

Thank you for taking the time to share with us, Thomasmoseley! The goal of the Castle Rock Ford team is to ensure a painless and enjoyable purchasing process for each of our customers. We are happy to read that you found what you wanted in such a timely manner. Please remember that we are always here to assist you with any future automotive needs!

February 02, 2022

I went there looking for a Mach-e and they tailored to what I wanted to pay each month and gave me a full amount of my trade-in More

by CrawfordC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Crawford
Feb 03, 2022 -

Castle Rock Ford responded

Thank you for taking the time to write this fantastic review, CrawfordC! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again and congratulations on your Mach-E!

January 31, 2022

Amazing customer service!!!! I am from out of town and Brian Cook assisted me through ever step of the way. Never made me feel pressured and kept me up to date with information in my purchase. If I could More

by Justinmalouff21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cook
Feb 01, 2022 -

Castle Rock Ford responded

Thank you, Justinmalouff21, we love hearing from happy customers! We know that buying a car is an important decision and it is awesome to know that our team assisted you in such an efficient manner.  Please feel free to contact us if you have any questions on your new vehicle.

January 25, 2022

Dmitry was great! He made the experience enjoyable. He was very communicative throughout the purchasing process. More

by AB1370
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitry Goncharoff
Jan 26, 2022 -

Castle Rock Ford responded

Thank you for the feedback and your patronage to our dealership, AB1370! Please let us know if there is anything else, we can do for you, as we look forward to serving you again down the road. Congratulations on your new vehicle!

January 21, 2022

The sales team has great follow through. Roger Condon keeps his word and is great to work with. I highly recommend Roger for any of your future driving needs! More

by bsinahara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Ford, Roger Condon
Jan 21, 2022 -

Castle Rock Ford responded

Thank you for taking the time to inform us of your positive experience! Bsinahara, we are sincerely pleased to know that Roger's efforts have made the difference in your car buying experience. If you ever have additional questions or need service, we are more than happy to lend a hand.

January 19, 2022

Jimmie Ford made the purchasing experience better than expected! We ordered a First Edition Ford Bronco and we had to patiently wait over a year for delivery. Jimmie made sure to take us on a test drive w More

by LAA
Recommend Dealer
Yes
Employees Worked With
Jimmie Ford
Jan 21, 2022 -

Castle Rock Ford responded

LAA, thank you for the recommendation and for sharing your experience with us! We could not be happier that you enjoyed your experience here at our dealership and that Jimmie was there to provide you with such exceptional service. Thank you again and congratulations on your new Bronco!

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