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Castle Rock Ford

Castle Rock, CO

4.4
1,145 Reviews

1404 S. Wilcox St

Castle Rock, CO

80104

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Showing 1,145 reviews

December 18, 2021

Jimmy Ford goes above and beyond he has taken care of my family and actually cares about his customers. GIVE THAT MAN A FAT CHRISTMAS BONUS More

by Brentgrasmick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Ford, Gil Grosso, Sarah Elliot
Dec 20, 2021 -

Castle Rock Ford responded

Thank you for the recommendation and for sharing your experience with us, Brentgrasmick! We could not be happier that you enjoyed your experience here at our dealership and that Jimmy was there to provide you with such exceptional service. Thank you again and congratulations on your new vehicle!

December 14, 2021

This is my second vehicle to buy from Castle Rock Ford. Each time it was a pleasant experience. My salesperson was Kayle Hughes both times. Kayle kept me informed on my order and both times, Kayle went out More

by Chiefbmcdaniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaley Hughes
Dec 15, 2021 -

Castle Rock Ford responded

Thank you for the recommendation and for sharing your experience with us, Chiefbmcdaniel! We could not be happier that you enjoyed your experience here at our dealership and that Kayle was there to provide you with such exceptional service again! Congratulations on another new vehicle!

December 03, 2021

I just bought my second new vehicle from this dealership, and I am very happy with it. I am also very happy with Roger Condon. He is the sales associate who told me to bring in my vehicle for an appraisal (a More

by Bruce Fritz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Wright, Business Manager., Roger Condon
Dec 03, 2021 -

Castle Rock Ford responded

Bruce, thank you for taking the time to write this fantastic review! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. Thank you for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business.

December 01, 2021

Kaley was excellent to work with. She made the process very easy and was patient with me while I made my decision. I highly recommend her and the team at Castle Rock Ford. More

by MC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaley Hughes
Dec 02, 2021 -

Castle Rock Ford responded

Thank you for the feedback, MC! Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again!

November 29, 2021

I'm so thankful for Josh Lank's time and excellent assistance in my recent purchase of a Bronco Wildtrak.. and I have already recommended him to someone else who is interested in a new Bronco! Castle More

by Sally R.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joshua Lank, Ashley McClure
Nov 29, 2021 -

Castle Rock Ford responded

Sally, thank you for writing this great review and recommendation! It is of utmost importance that our guests leave our dealership confident they made the right decision. We are happy to hear about your positive experience with us. Congratulations on your new Bronco Wildtrak!

November 24, 2021

Jimmie, Scott, and Jesse were fantastic to deal with. We walked in wanting an F-150 but figured we had to stick with Toyota because they usually give more for a Toyota trade in. Scott was able to come very More

by Porter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, Jesse, Jimmie Ford
Nov 26, 2021 -

Castle Rock Ford responded

Porter and Micki, your kind words mean a lot to us! We appreciate your feedback and are happy to hear that Jimmie, Scott, and Jesse were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. Congratulations on your new Ford F-150!

November 21, 2021

Joshua was great to work with. Friendly and knowledgeable. Answered all questions with no sales pressure. More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Lank
Nov 22, 2021 -

Castle Rock Ford responded

Mike, thank you for the awesome feedback and your patronage of our dealership! Joshua takes customer service very seriously and we are thrilled to know that you are satisfied with his services. Please let us know if there is anything else, we can do for you.

November 03, 2021

i think people can think for themself to many times a recommendation back fires and causes problems with a friendship i do think josh lang was an excellent sales person and i would feel comfortable r More

by phylliswidhalm
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Lank
Nov 04, 2021 -

Castle Rock Ford responded

Thank you for your review and your continued loyalty to our dealership, phylliswidhalm! We hope that if you require automotive assistance in the future, you will not hesitate to reach out to us.

October 30, 2021

Brian Cook's expertise in the auto industry was very impressive which made my purchase of a vehicle a seamless process. His professionalism and honesty in providing me the recommendations that would be More

by Larkspur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cook
Nov 01, 2021 -

Castle Rock Ford responded

We appreciate your review and recommendation, Larkspur! We are glad to hear that you were pleased with the service you received from Brian and we certainly do look forward to serving you again for your future automotive needs. Congratulations on your new vehicle!

October 29, 2021

Brian Cook was a very professional salesman. I contacted him with an immediate need for a reliable vehicle. He understood my situation and had several options ready for me when I arrived at the dealership. More

by E
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cook
Oct 29, 2021 -

Castle Rock Ford responded

E, thank you for taking the time to write this fantastic review! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again and congratulations on your new vehicle!

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