Castle Rock Ford

Everyone at Castle Rock Ford was amazing to work with, especially John GARRARD who helped us with the purchase of 2 vehicles. Josh and Dutch were the finance guys who made all the paperwork easy. We are l especially John GARRARD who helped us with the purchase of 2 vehicles. Josh and Dutch were the finance guys who made all the paperwork easy. We are loving our new Ranger and Bronco Sport! More

Good customer service in the sales department. Shawn was outstanding keeping me informed, as was Joshua in taking care of the paperwork quickly. Thanks guys. outstanding keeping me informed, as was Joshua in taking care of the paperwork quickly. Thanks guys. More

Josh Lank helped me get into a new Bronco. He’s up front and honest and made the whole process easy. and honest and made the whole process easy. More

Jimmy was extremely knowledgeable and helpful throughout the entire process. I highly recommend Castle Rock Ford and make sure you ask for Jimmy! the entire process. I highly recommend Castle Rock Ford and make sure you ask for Jimmy! More

Was very comfortable worked with me every step of the way. No pressure way. No pressure More

Josh was such a professional, easy to talk to, easy to work with and answered any questions we had, and offered the lifetime warranty, which was definitely a selling point work with and answered any questions we had, and offered the lifetime warranty, which was definitely a selling point More

Stephen Crawford was our salesman when we purchased a Ram 1500 and it was a smooth process from start to finish. No pressure tactics at all. Dutch was our finance guy and he made us feel like family. Plus 1500 and it was a smooth process from start to finish. No pressure tactics at all. Dutch was our finance guy and he made us feel like family. Plus the dealers Forever Warranty is a great peace of mind. More

My daughter and I had a great time with Ashley! She made the sales process fun and quick! My daughter thought she was hilarious and appreciated that Ashley engaged with her, focused on what she really made the sales process fun and quick! My daughter thought she was hilarious and appreciated that Ashley engaged with her, focused on what she really needed/wanted in her first car, and presented her new car with a bow! Makes this mama happy! Thanks again Ashley! More

The day i bought the truck was great customer service, but the third day i received a call from the Dealership, they wanted me to take my truck back ( NEW 2021 F250 ) because of a RECALL, ( I bought it M but the third day i received a call from the Dealership, they wanted me to take my truck back ( NEW 2021 F250 ) because of a RECALL, ( I bought it May 18 2021) I told them that i am going to take it to another dealer close to my house and they told me NO!. They want me to bring it to their Dealership. The dealership was forcing me to bring the truck to them to take care of the recall. They had the truck for more than three weeks and they couldn't take care of the recall, really ! why after they sold it. ( I know that for a recall i can bring my truck to a dealer that closer to me) . It's not about the recall....( I understand that part ) why do they want me to take it to them.. Something is not right.. NEVER AGAIN! More

We had a terrible experience at this dealer. The sales department did not follow through on part of the deal. We went down to have running boards installed and no one had ordered them. We sat there for an department did not follow through on part of the deal. We went down to have running boards installed and no one had ordered them. We sat there for an hour before someone told us they didn’t have them. The finance department person was very rude when we asked questions about the lifetime warranty because he couldn’t understand why we would ever refuse it. I would not recommend this place to anyone. More