Castle Rock Ford

Hands down the best car buying experience we have ever had. Kelly, Steven, John, and Felix were all a pleasure to work with. Definitely worth the drive all the way down to Castle Rock! had. Kelly, Steven, John, and Felix were all a pleasure to work with. Definitely worth the drive all the way down to Castle Rock! More

John Garrard was my sales person and was very knowledgeable. They even delivered the vehicle to me due to Covid concerns. I feel like I got a good price and the experience was overall very positi knowledgeable. They even delivered the vehicle to me due to Covid concerns. I feel like I got a good price and the experience was overall very positive. I would recommend this dealership. More

This has been the most troublesome car purchase I’ve ever experienced. The salesman wasn’t familiar with the features of the car and told me there were some desired features that came standard on the vehicle experienced. The salesman wasn’t familiar with the features of the car and told me there were some desired features that came standard on the vehicle. Actually, they were not on the vehicle at all. He could not adequately explain the hybrid features. The most disturbing is that 6 weeks later, they have yet to pay off my trade in and I’m now making 2 car payments and paying interest. When I called to address the issue, I was told by Shawn, the sales manager, “what do you want me to do about it.” I purchased my previous Ford when the dealership was owned by Medved. Their service was wonderful. If I purchase another Ford after this, it won’t be possible for me to support my local dealership. Think twice and maybe go somewhere else. More

I'm normally very weary when I step foot into a dealership as I haven't had good experiences in the past. Jimmie Ford was great to work with and put me right at ease. He's personable and straight dealership as I haven't had good experiences in the past. Jimmie Ford was great to work with and put me right at ease. He's personable and straight forward. We purchased a new 2021 F-250 and had 2 trade-ins to negotiate, we ended up walking out of there happy to have worked with them and will be back in the future. More

My wife and I purchased a new explorer from here. The experience was great and the staff is really friendly. We traded in our BMX X3 and I have to say the finance office and Mr. Jimmie Ford went above a experience was great and the staff is really friendly. We traded in our BMX X3 and I have to say the finance office and Mr. Jimmie Ford went above and beyond for us. Will definitely recommend this dealership to anyone looking to purchase a vehicle. 5 stars! More

John Garrard worked hard to ensure that our purchase of a new 2020 Explorer was a GREAT experience. John was extremely professional and did a fantastic job of meeting all of our expectations. new 2020 Explorer was a GREAT experience. John was extremely professional and did a fantastic job of meeting all of our expectations. More

Jimmie ford at Castle rock ford, helped me and my wife get into a 2020 ford escape for my wife, and she loves it! Thanks jimmie! get into a 2020 ford escape for my wife, and she loves it! Thanks jimmie! More

Love my whole experience there, everyone is nice and friendly and John Garrard was very helpful and respectful, 100% recommended this place, truly happy!! I love my car!! friendly and John Garrard was very helpful and respectful, 100% recommended this place, truly happy!! I love my car!! More

We had a great experience working with Shawn. We were given a fair price for both the new vehicle and our trade in. The process was quick and painless. given a fair price for both the new vehicle and our trade in. The process was quick and painless. More

Seth matched us with a great truck for our needs. COVID made it super convenient in that the truck got dropped off at our house, paperwork was done over the phone and on our porch. There were some typos o made it super convenient in that the truck got dropped off at our house, paperwork was done over the phone and on our porch. There were some typos on the paperwork, so it needed to be redone, but otherwise everything was smooth sailing. We are fairly COVID-careful, and people at the dealership were not strict with wearing masks or wearing them properly. More