Castle Rock Ford

New truck This is my fourth new Ford purchase since moving to Colorado. My first was an F-150 and I meet Karri Smith and have gone back to her each time. She is This is my fourth new Ford purchase since moving to Colorado. My first was an F-150 and I meet Karri Smith and have gone back to her each time. She is such a joy to work with and does everything in her power to ensure that you get what you want and are satisfied with what you get. She also impressed me with her follow up after the sale. She continues to periodically check in to make sure that you continue to be satisfied and are being taken care of. I will continue to contact Karri for all my vehicle needs. More

Warranty repair I called and spoke to Trevor. He immediately knew about the problem I was encountering with our vehicle. He also knew how to resolve a more minor conc I called and spoke to Trevor. He immediately knew about the problem I was encountering with our vehicle. He also knew how to resolve a more minor concern I mentioned while we talked further a the dealer. Trevor was able to get our issue resolved in a matter of hours and did so with professionalism and excellent care for his customer. A great experience! More

Good price very good truck I talk with Shawn O'Neill when i first entered the showroom, he showed me the Ranger which i wanted, no pressure.I than went to see Brad Rafter to fin I talk with Shawn O'Neill when i first entered the showroom, he showed me the Ranger which i wanted, no pressure.I than went to see Brad Rafter to finish the deal.The only problem i had the truck needed a heavy duty hitch, Susan in service took care of this with expertise, she seems to run that area ( or should ). The over all service was very good. More

Great sales and financing staff Dimitri and his wife put me in the truck that was right for me. Kevin the sales manager got it to the right price for our budget. Kevin (the second Ke Dimitri and his wife put me in the truck that was right for me. Kevin the sales manager got it to the right price for our budget. Kevin (the second Kevin I worked with) in financing was great to work with and wrapped everything up. The staff was so courteous and accommodating to my family and me! More

Finding exactly what I wanted!! I was looking for a great deal on a V6 with towing capability. I researched several vehicles but decided to stick with Ford as I already had a Transit I was looking for a great deal on a V6 with towing capability. I researched several vehicles but decided to stick with Ford as I already had a Transit Connect. I received several invitations from the dealerships I had contacted to preview their inventory, but Shawn Oneill was the only one that emailed me exactly what I was looking for. I made an appt. for the next day and the experience couldn't have been better. He had the car I had seen online ready for a test drive, introduced me to the manager who worked out a great deal for me. And off I went into the finance department to sign papers! I drove off the lot thinking that was the easiest, friendliest car buying experience I had ever had. More

Journey ending in Purchase of new Ford Expedition My wife and I had only a positive experience at Medved Ford due to the professional interactions with several key personnel. The environment was 'non My wife and I had only a positive experience at Medved Ford due to the professional interactions with several key personnel. The environment was 'non-pressure' with a focus on customer needs. The attributes that stood out were integrity and well thought out responses to all our questions. The knowledge base on the vehicle was exceptional. Our salute to Brad Hurley and his supervisor, Brad Rafter. We wouldn't hesitate to give a strong thumbs up for any one who wants to begin the journey of investigating options for another vehicle. They 'walk the talk' bringing 'credibility plus' to Medved Ford at Castle Rock, CO. The team approach from sales personnel, to financing, to service manager....all create a seamless, pleasant environment. More

Not what we thought,but what we needed I never write reviews, I hardly ever read them. I'm just one of those people that feel each experience is unique to the person and everyone has a diff I never write reviews, I hardly ever read them. I'm just one of those people that feel each experience is unique to the person and everyone has a different standard they are expecting to be met. However, Mike Leininger and Jimmy created such an excellent standard of customer service, I felt the need to share. My husband and I went from a 2 car household to a no car household in 24 hours. We discussed that MedVed would be our best option and from the moment my husband set up a meeting with Jimmy we knew we had made the right decision. Jimmy was friendly, a great listener and made sure he could help us before we even drove down. Upon arrival Jimmy was helping another family, so we met with Mike who was incredibly welcoming and kind. He related to us from a stance of having kids and wanting the safest vehicle possible. He asked us what other things we wanted in a car, and we found one that was completely unexpected but checked every box. He was listened, and helped us through our circumstances and made sure we could drive off the lot same day to avoid the stress of having to figure out future travels. Once we agreed on a car, Jimmy sat and spoke to us while we waited for someone in Financing to be available. He was kind, relatable and made the time go by quickly by being personable and relatable. We weren't just forgotten about once the sale was made. Which was very refreshing for a dealership. Since then we have loved our car, and even had Mike check in a few days later to make sure everything was going smoothly. It was great customer service and we were happy to have gone to MedVed. If you're in need of a new vehicle I would recommend stopping by and working with these folks. More

Battery check and recharge. Quick service and very helpful. I was an unscheduled walkin. Pulled up my car's history and were able to fit me in. Always bring my Mustang here. Quick service and very helpful. I was an unscheduled walkin. Pulled up my car's history and were able to fit me in. Always bring my Mustang here. More

Great Experience no pressure We had a great experience buying our vehicle. John Garrard, our salesman, was great. This is the 2nd vehicle John has helped us purchase at Medved For We had a great experience buying our vehicle. John Garrard, our salesman, was great. This is the 2nd vehicle John has helped us purchase at Medved Ford. We will ask for him again the next time we buy a vehicle. Kevin in finance was as so pleasure to work with. More

Service Stop I always expect excellent service from the Medved service Center and they always deliver. I have been using them for six years and have had constant I always expect excellent service from the Medved service Center and they always deliver. I have been using them for six years and have had constant and excellent quality every time. More