Castle Rock Ford

Honest review of my problem I am visiting Castle rock from WI. My Ford Explorer was just serviced in WI before the trip. Just after arriving in Castle rock the engine light cam I am visiting Castle rock from WI. My Ford Explorer was just serviced in WI before the trip. Just after arriving in Castle rock the engine light came on and stayed on. I dropped by MEDVED Ford unannounced and asked if they could look at the car. The car was out of 3 year warranty so I expected some type of cost associated with the light. Turns out the light was part of the transmission which is under a 5 year warranty. The service personnel advised me the issue was under warranty, which I would not have known. The cost for just checking the problem out was a minimum charge over $100.00. Long story short, all the charges were covered under the warranty. MEDVED ordered the part, temporarily fixed the car so it could be driven, and promptly called when the part came in. Couldn’t ask for better service, especially when my Ford Dealer was 1200 miles away. thanks to MEDVED Ford. More

NEW EXPLORER My wife and I checked the internet for sales on Ford Explorers on Saturday evening; we sent an inquiry and Ryan Quintana was back with us almost immed My wife and I checked the internet for sales on Ford Explorers on Saturday evening; we sent an inquiry and Ryan Quintana was back with us almost immediately. He had to leave a message because we were unavailable, but on Monday we called and asked him about two 2019 Explorers we were interested in. He told us he would have them ready for us to look at a set time; it was a cold morning, and those two vehicles were ready for us when we got there with the snow removed. Ryan was very professional and helpful. This was our first experience with MedVed, and we would recommend them to other people. We also inquired about a part we wanted for the Explorer, and Ryan introduced us to the parts department manager, Todd Nelson.. The part was ordered, and we were able to pick it up the next day. The parts customer service folks were very friendly and helpful. More

new truck sale kendall saylor is medved just finished buying my fifth truck from him listens to my request in detail works hard to find a match no surprises keeps kendall saylor is medved just finished buying my fifth truck from him listens to my request in detail works hard to find a match no surprises keeps me appraised of status and delivers there is nothing more finance tony maffeo same heads up kind of guy efficient and courteous I would hire both for my company More

New Car Experience Re-visited. As the GM of Medved Ford will attest to we don't buy a new vehicle very often. Our sales rep, Robert Duval Duval was excellent. The whole Medved team As the GM of Medved Ford will attest to we don't buy a new vehicle very often. Our sales rep, Robert Duval Duval was excellent. The whole Medved team made our new F-150 purchase a real pleasure. A special thanks to GM, Bill Maffeo. More

Great communication and work!! Employee dealt with: Nickey Mickelotto Nickey Mickeletto, Quick Lane Mgt was great. Corrected problems that were done by another dealership. Her Employee dealt with: Nickey Mickelotto Nickey Mickeletto, Quick Lane Mgt was great. Corrected problems that were done by another dealership. Her and tech that worked on my truck. Were great on all of my dealing at the Castle Rock Ford dealership. Will be traveling for all future repairs... From the Golden, Evergreen area. Thanks-T. More

Fantastic so happy to deal with you It is a pleasure to have met you,it was my best experience and I am 81 years old and bought a new car many times! It is a pleasure to have met you,it was my best experience and I am 81 years old and bought a new car many times! More

New Truck I went to Phil Long ford and they offered me 30,000 for a 2016 f350 diesel. It was terrible price Medved gave me 42,500 and a better price on there t I went to Phil Long ford and they offered me 30,000 for a 2016 f350 diesel. It was terrible price Medved gave me 42,500 and a better price on there truck. I will refer everyone to Medved. More

Nice sales experience I've purchased many cars over the years. This was my first experience with Medved Ford and it went very well. Ryan and his team worked efficiently and I've purchased many cars over the years. This was my first experience with Medved Ford and it went very well. Ryan and his team worked efficiently and with zero pressure to help me purchase a new crossover suv at a good price. I heartily recommend Medved Ford for anyone needing to make a purchase, and Ryan in particular for his sales professionalism and caring attitude. More

Fantastic customer service! Susan at Ford Service has always done a great job! She gets the job done in a timely manner, takes the time to answer any questions I have and keeps Susan at Ford Service has always done a great job! She gets the job done in a timely manner, takes the time to answer any questions I have and keeps me informed on any upcoming services, thanks again!! More

Where is Mel? He is my service advisor and my family's service advisor.Always with humor and a great deal of honor,Where is he?You lost the best.Not without Mel wi He is my service advisor and my family's service advisor.Always with humor and a great deal of honor,Where is he?You lost the best.Not without Mel will we return. More