Castle Rock Ford

Customer Service I ordered a hard lid for my 2018 F150 Crew Cab. The service director, parts manager, and installer did a terrific job. I will be back! I ordered a hard lid for my 2018 F150 Crew Cab. The service director, parts manager, and installer did a terrific job. I will be back! More

Love MedVed Robert Duval you made my buying experience amazing! I love my new car and I thank you again for the fast and easy service!Appreciate it! Robert Duval you made my buying experience amazing! I love my new car and I thank you again for the fast and easy service!Appreciate it! More

Kendall Saylor found the F-150 I wanted fast & no hassle. Kendall listened to what we were looking for and found it for us quickly without a hassle. The price we agreed on was very competitive and, once agai Kendall listened to what we were looking for and found it for us quickly without a hassle. The price we agreed on was very competitive and, once again, without a hassle. The test drive convinced me that the V6 with twin turbos and a 10 speed transmission delivers excellent performance even in a full size pickup at Colorado's elevation. As or more important than acceleration, the brakes did an excellent job in bringing the F-150 down from highway speeds to a stop FAST. More

Great expierence I had my vehicle totaled and needed to buy another vehicle...due to the recommendations of my friend Jody she recommended Medved to me. The salesman I had my vehicle totaled and needed to buy another vehicle...due to the recommendations of my friend Jody she recommended Medved to me. The salesman I worked with was Sean O’Neill and he was very patient, gave me a great price, great customer service and I ended up walking out with a new car. The manager Brad was also very patient with me and he assisted with the deal and I thought that was treated more than fair. I am a person that is very loyal to the same dealership as long as I have trust with them and now I found my dealership . More

Service dept. Ford Medved always does great work on my vehicles. From the young lady in the front office, to the service techs doing the work on the vehicle. Great job! Medved always does great work on my vehicles. From the young lady in the front office, to the service techs doing the work on the vehicle. Great job! More

Great Experience We have been 'shopping' for a new truck for about 3 years. I love my 20 year old truck but it was time for an upgrade. We went back and forth between We have been 'shopping' for a new truck for about 3 years. I love my 20 year old truck but it was time for an upgrade. We went back and forth between different brands and settled on a 2018 Ford based on the incentive program and the excellent rating from Consumer Reports. We were looking online for the model and package that we wanted and settled on Medved. I was shocked, but, we were able to make the purchase online! We couldn't get to Castle Rock until Monday but Robert said he would deliver the vehicle to us in Pueblo Saturday night. How crazy is that? We signed the paper work in our dining room and they left us a truck in the driveway. Everything was explained to us and it has worked out great so far. We received an email with videos and manuals on the vehicle specifics that will be useful. My only concern is we didn't receive a copy of the contract we signed for the extended warranty. We purchased it extra because we were told it had some really nice features. We would just like to get a copy of it so we know what those are! All in all, a great truck, great price, great customer service! We hope the future maintenance and service part goes as smoothly. We would definitely work with Robert again. More

Robert Duvall - an HONEST salesman! I just bought a truck from Robert Duvall at Medved Ford. He was pleasant, really listened to my wants and needs in a vehicle, and went well beyond wha I just bought a truck from Robert Duvall at Medved Ford. He was pleasant, really listened to my wants and needs in a vehicle, and went well beyond what I expected in order to find me the perfect truck. There was NO pressure to buy and no haggling over prices. I told Robert that I wanted a fair deal, and no "back and forth" BS figuring out the price of the vehicle. Robert was EXTREMELY knowledgeable about the vehicles I looked at! After the sale, Robert spent over an hour with me, in the truck, showing me all the bells and whistles, and making sure my phone was set up correctly to communicate to the truck (i.e. Bluetooth for hands free phone, and Apps). I HIGHLY recommend Robert and the rest of the Medved Staff (Brad - the sales manager who helped find me possible vehicles to look at, and who did a lot of the paperwork. A.J. - the no pressure finance guy who closed my deal). This wad the best buying exprience I've EVER had!!! More

Great Service! Had a great experience with Nikki and Trevor. They answered all my questions and got me the best deal. Thanks again. I highly recommend them for all y Had a great experience with Nikki and Trevor. They answered all my questions and got me the best deal. Thanks again. I highly recommend them for all your service needs. More

oil leak that wasnt there before your servicing ! i went to have a simple oil change during this last week! Car has 70,000 miles , 2010 ford fusion 6 cyl. Never a problem. I was told after my oi i went to have a simple oil change during this last week! Car has 70,000 miles , 2010 ford fusion 6 cyl. Never a problem. I was told after my oil change , I have an oil leak ! I pulled in with none, And no oil smell ! Now have the smell of oil ! wasnt there before! I checked the level of oil , Level is at proper level so no over spill ! Also drove car over one day ! Any slight spill would have burnt off ! Wouldnt you question this series of events ? I just put new tires on a short while ago, Maby 6,000 miles ago. I was told there in need of watching , I am really POed ! I now have to address a problem that wasnt there a day ago before i brought in for a simple servicing ! ALAN M More

Recall repairs Took my 2014 Ford Fusion in for 3 recall repairs. I dealt with Mel in the service department. Dropped my car off the night before the scheduled appoin Took my 2014 Ford Fusion in for 3 recall repairs. I dealt with Mel in the service department. Dropped my car off the night before the scheduled appointment and had it back by 10 the next morning. Great service and attitude More