Castle Rock Ford

Great customer service! Got me in right away for an appt and completed the work same day. Communicated with me on progress and kept me informed. So easy to work with. I will Got me in right away for an appt and completed the work same day. Communicated with me on progress and kept me informed. So easy to work with. I will be back! More

Was unable to flush the cooling system with out agreeing to replace the degas line assembly, additional 496.64. Was told the degas line system was leaking however, all I saw was a little residue on the hos to replace the degas line assembly, additional 496.64. Was told the degas line system was leaking however, all I saw was a little residue on the hose clamp. More

Thank you for all you have done. Nicklaus in ford service is the greatest and took care, Lots and Lots of caring to make service the best experience possible. Thanks for the great s Nicklaus in ford service is the greatest and took care, Lots and Lots of caring to make service the best experience possible. Thanks for the great service and friendship. L. B. More

Ridiculously slow to do a repair. We setup an appointment to have a leak fixed on our Expedition only to be told it would be a couple days before someone could look at it. What is the We setup an appointment to have a leak fixed on our Expedition only to be told it would be a couple days before someone could look at it. What is the point of an appointment if they would look at it when they find the time? It took 2 days before they called back and said it was a leaking water pump and they would need another week to replace it. In total they had the truck for 10 days to do a repair that should take 4 or 5 hours. The kicker? When we asked about an open recall (that we've asked about twice before), they said they hadn't done it because we hadn't implicitly asked them to address it, but they would be happy to keep the truck another week to order the part and do the recall. More

Amber did a great job. now my F150 is all up to snuff! She was very thoughtful and informative. now my F150 is all up to snuff! She was very thoughtful and informative. More

Elva greeted me outside and kept me informed of my cars progress. She was on top of the package purchase I had for my oil changes, and was on top of my Ford Pass points. progress. She was on top of the package purchase I had for my oil changes, and was on top of my Ford Pass points. More

They were respectful, knowledgeable and helpful. Service was done right out front of my apartment and the tech didn’t leave any messes. He put a tarp down to catch any drips. 5/5 I’d recommend Service was done right out front of my apartment and the tech didn’t leave any messes. He put a tarp down to catch any drips. 5/5 I’d recommend More

Excellent service, very professional From the initial setting up the appointment with Nick. To having Mike preform the service. Enjoyed the experience. setting up the appointment with Nick. To having Mike preform the service. Enjoyed the experience. More

Excellent service and in and out within the time quoted. Service agent was very knowledge and helpful Service agent was very knowledge and helpful More

I appreciate the convenience of the remote service. Thank you for offering that opportunity. The technician is terrific Thank you for offering that opportunity. The technician is terrific More