Castle Rock Ford

Finally! Customer Service during a vehicle purchase! Let's be honest. Buying a car/truck from a dealer can be arduous and frustrating - spending hours upon hours of wasteful time during the entire buyin Let's be honest. Buying a car/truck from a dealer can be arduous and frustrating - spending hours upon hours of wasteful time during the entire buying experience. I've purchased countless vehicles in my lifetime and have had horrific experiences - dealers that lie to you just to get you into their dealership, pressuring you to buy a car saying that the car you want "will sell fast, so you better buy it now before its gone" as if these cars are "unicorns". John Cook at Medved Ford delivered on exactly what he said he would do for me. He was honest and straightforward before AND after the sale. Customer service is important to me as i'm in a service-oriented business myself. John truly exceeded my expectations making my truck purchase seemless - he was mindful of my personal time constraints. There are plenty of folks that will sell you a car/truck in the automotive business. There are very few folks however like John that will actually deliver on what they say they are going to do. More

Great experience Worked with Alex to purchase my new Ford Fusion. He was very knowledgeable and attentive throughout the entire process. Feel blessed that Alex was the Worked with Alex to purchase my new Ford Fusion. He was very knowledgeable and attentive throughout the entire process. Feel blessed that Alex was the salesman I had the opportunity to meet and work with. More

Very satisfied, staff courteous I was able to buy a new 2016 Ford Taurus awd, love the car as i recently relocated back to Denver and decided my rwd car would take me no where next w I was able to buy a new 2016 Ford Taurus awd, love the car as i recently relocated back to Denver and decided my rwd car would take me no where next winter. The staff at medved is great, treated very well. I thought for sure i may not be able to afford it but thanks to the excellent finance team i received my lowest interest rate to date. Tavis reassured me and treated me with respect and Jim made sure my new vehicle needs were met. Thank you. More

Great customer service and they kept me in the loop the whole time which was very appreciated! Thank you for always taking care of my family and I! and they kept me in the loop the whole time which was very appreciated! Thank you for always taking care of my family and I! More

Bought a new F-150 from Steve Kiyan Steve Kiyan was outstanding. Rate him 10 out of 10. Was able to describe differences in all models and how they were important. Listened to my need Steve Kiyan was outstanding. Rate him 10 out of 10. Was able to describe differences in all models and how they were important. Listened to my needs More

Purchase used vehicle Purchased a used Escape last week. The entire experience was very easy , my sales person Michael Leininger very helpful and respectful. Financing was Purchased a used Escape last week. The entire experience was very easy , my sales person Michael Leininger very helpful and respectful. Financing was also a easy process More

Very helpful sales person with excellent knowledge Had a wonderful experience working with Steve on the purchase of a new vehicle. He was understanding of my needs and patient as I worked through the Had a wonderful experience working with Steve on the purchase of a new vehicle. He was understanding of my needs and patient as I worked through the types of vehicles that may fit. In the end he also worked with me to get things processed quickly and effectively with the finance person (Darryl) who was also great to work with. More

Ford Edge Service I always have fast, friendly, honest service here. I will continue to use this location. I appreciate their honesty when something doesn't need to be I always have fast, friendly, honest service here. I will continue to use this location. I appreciate their honesty when something doesn't need to be fixed. More

Excellent and fast customer service-oil change/maintenance Overall excellent and fast customer service for routine oil change and maintenance on our 2013 Ford Explorer. Follow up with future maintenance tha Overall excellent and fast customer service for routine oil change and maintenance on our 2013 Ford Explorer. Follow up with future maintenance that may be needed. More

Service It was nice to have a loaner when the Dealership is so far from where I live. The service was very fast and efficient at Medved. It was nice to have a loaner when the Dealership is so far from where I live. The service was very fast and efficient at Medved. More