Castle Volkswagen Downers Grove

The staff at Pugi went out of their way to make sure I got not only the best deal, but that I was comfortable throughout the entire shopping, buying, and paperwork process. got not only the best deal, but that I was comfortable throughout the entire shopping, buying, and paperwork process. More

This dealership is not only friendly but personable in every way! Truly a pleasure to walk into. Great people that want to help you get the most out of your car buying experience. Granted I have just rece every way! Truly a pleasure to walk into. Great people that want to help you get the most out of your car buying experience. Granted I have just recently switched from Countryside Volkswagen to Pugi so I hope they are able to service me to my fullest liking. With my initial car-buying experience there, I trust that wont be a problem. I would recommend Pugi to my friends and family 100% before they consider looking anywhere else! More

The remodel looks great. I always have a positive experience while waiting for my car to be serviced, even in the middle of all the remodeling it was easy to get my car in and out quickly. experience while waiting for my car to be serviced, even in the middle of all the remodeling it was easy to get my car in and out quickly. More

I came in for my 10,000 mi service appointment which I was told I could get done on my lunch hour. I sat in the waiting room with three magazines wondering if I'd get back to work on time. I finished was told I could get done on my lunch hour. I sat in the waiting room with three magazines wondering if I'd get back to work on time. I finished one magazine and just started another when I heard my name being called that my vehicle was serviced washed and ready to go another 10,000 miles. Thank you for being very true to your word. 35 minutes later I was on the road and back to work on time. Yeh Pugi! More

Service kept me informed of progress: Inspection Service kept me informed of progress: Inspection completed, reviewed report 10 Minutes Oil change done 10 Minutes invoice done, pay cashier Service kept me informed of progress: Inspection completed, reviewed report 10 Minutes Oil change done 10 Minutes invoice done, pay cashier 10 Minutes wash completed 10 Minutes car delivered More

I have purchased 2 VWs from Pugi, and my reason for being a return customer for over 13 years is the consistent and outstanding customer service this dealership delivers in both sales and vehicle service. W a return customer for over 13 years is the consistent and outstanding customer service this dealership delivers in both sales and vehicle service. Whether it's car maintenance and repairs, or a making a new car purchase, Pugi consistently delivers total honesty and quality. More

I was extremely satisfied with my car shopping experience at Pugi Volkswagon in Downers Grove! I started my search at Autobarn in Countryside and was very dissapointed. The salesman took his time calling me at Pugi Volkswagon in Downers Grove! I started my search at Autobarn in Countryside and was very dissapointed. The salesman took his time calling me back and by the time he got back to me the car I wanted was no longer available. I called to complain to the manager and was never called back. I took my search to Pugi and spoke with Mike. He responded immediately and found the exact car I wanted in record time! He let me borrow a car since my other car had sold until my VW was ready to take home. He even picked me up at home to get loaner on his day off. He was extremely honest and stuck to the price i requested to the dollar! So refreshing to work with such an honest and kind salesperson! I returned to get my free carwash and he checked in with me to see how I was liking my car. I would recommend this dealership and especially Mike to anyone interested in buying a Volkswagon! I am a very happy customer and will return to Pugi to buy my next car in the future! Thank you Mike and thank you Pugi for making my car shopping experience so easy! More

Kyle was awesome to buy from. From his approach at showing me the car to his rather honest input, he was fun and easy to work with. showing me the car to his rather honest input, he was fun and easy to work with. More

We came in to purchase a new car, Andre was our sales person and was very kind and helpful. We purchased a vehicle at a fair price to both parties. The only complaint would be the length of time the enti person and was very kind and helpful. We purchased a vehicle at a fair price to both parties. The only complaint would be the length of time the entire purchase took, however it was very busy that day. Overall the experience was great and I would recommend this dealership to anyone looking to purchase a VW. More

I found pugi Volkswagen on the internet and they were helpful since the minute I called them. The customer service was great and I am satisfied with my purchase. Overall good experience! helpful since the minute I called them. The customer service was great and I am satisfied with my purchase. Overall good experience! More