Castle Volkswagen Downers Grove

Most amazing uncomplicated new car aquisition ever!!! My sister and I both went to Pugi to get Jetta TDI's with the Premium Package. There are many reasons why we give them such a high rating - They deser My sister and I both went to Pugi to get Jetta TDI's with the Premium Package. There are many reasons why we give them such a high rating - They deserve it!!! We started out online by doing the credit applications and submitting them to Pugi. We were immediately contacted by the dealership to begin the process. Rey was very helpful in explaining everything and getting things prepared before we arrived. My sister's car was already on the lot, and it was cleaned and ready for a test drive and delivery when we arrived. My vehicle was at a Peoria dealership and had to be relocated so I had to wait a little bit, plus I had to contend with other financing issues. The numbers were presented and because of the VW website (don't count on the VW budget calculator, it's way off), we were perhaps a little mislead (on the VW website), but Rey and John explained everything and easily negotiated a happy medium for everyone. Raluca handled all the financing and was just absolutely amazing and determined. While my sister's car was a simple process, my deal required a little more effort, not having anything to do with the dealership. I wasn't so sure I was going to be so lucky to take a new car home. However, my car was received and prepared for delivery, and I took possession a week later. Nonetheless, Ray, Raluca and John got us both into our new Jettas and it was a great experience. In the past it has always been an excruciating process getting a new vehicle, but at Pugi with Rey, John and Raluca, it was a pleasant experience. I'd recommend them to anyone looking to get a new or pre-owned VW! I do have to say Rey goes the extra mile making sure we are completely satisfied with our cars! I haven't had that experience before in any of my new car purchases in the past. More

Great Experience This is the second vehicle we have purchased from this dealership. I would highly recommend anyone to come to this dealer to purchase a vehicle. Josep This is the second vehicle we have purchased from this dealership. I would highly recommend anyone to come to this dealer to purchase a vehicle. Joseph answered all of the questions I threw at him, and helped me out a lot. Raluca helped me get the loan I needed and did everything in her power to get me into a new VW. More

A great experience with Salesperson Joe West My initial visit with Joe West was very pleasant and informative re my interest in a VW. I believe that I am a good judge of character and honesty, J My initial visit with Joe West was very pleasant and informative re my interest in a VW. I believe that I am a good judge of character and honesty, Joe met this criteria. I brought my wife in for a second visit and test drove the Passat Diesel and though I liked the car very much I just couldn't pull the trigger on a diesel purchase, but according to my research and test drive I still believe that it is an excellent car. Eventually I bought another Make of car. In my search I visited six different automobile dealers . Joe was by far the most pleasant, and knowledgeable salesperson that I interacted with. He genuinely was interested our satisfaction. The dealership should be happy to have him as an employee. I wish him well. More

Fast, friendly and excellent experience!! Went there on a Tuesday evening to look at a Dodge Minivan they had for sale. Matt was great to work with. The price was too low for us to finance so Went there on a Tuesday evening to look at a Dodge Minivan they had for sale. Matt was great to work with. The price was too low for us to finance so he took it upon himself to recommend a newer model that we might get financing approved for. Well... We did! He called me throughout the next day keeping me updated of status and told us we were approved. We came in, looked at his recommended model, took it for a test drive and BAM! left the lot with our new 2007 Dodge Grand Caravan. We couldn't be happier and everything took place within 24 hours. It was a great experience from start to finish. Thank you Matt and all the folks at Pugi Volkswagen in Downers Grove!! More

Wow, what a great salesperson we got! My young daughter and I went into Pugi Volkswagen a couple of weeks ago to make some car changes. Well, thanks to Mike we left with two brand new car My young daughter and I went into Pugi Volkswagen a couple of weeks ago to make some car changes. Well, thanks to Mike we left with two brand new cars. Mike didn't "sell" us anything. He helped us with our needs and wants. We couldn't be happier..........thanks MIke! Brian and Lissa Hickey Hinsdale, IL More

When I went to the PUGI Volkswagen dealership in Downers Grove, I was immediately attended to and treated like family. They were very helpful and seemed to really want to help take care of all of my interes Grove, I was immediately attended to and treated like family. They were very helpful and seemed to really want to help take care of all of my interests and answer any questions I may have had. Being a first time buyer, and a recent college graduate, Liz was very understanding about finding a car that was affordable along with figuring out the best possible options to make a car more affordable. She was able to recommend the 2013 VW Passat with its bigger size and better options on the basic model compared to the others. Since I was a recent college graduate, Liz was able to use a college credit to help with the price of the car along with being very open to working with me to make the best deal for her and I possible. I have been a proud owner of a Passat for the last year and couldn't be happier. Given that this was my first experience buying a car I can't really compare with past experiences, however comparing my experience to those of my friends at other dealerships, the customer service at PUGI is unparalleled. From bringing my car in for it's checkups and oil changes, they genuinely seem to care about you and your car. Overall this was the best experience I could have asked for and I have referred multiple friends and co-workers to PUGI who were in the market for a new car. More

Very quick service. Bought a few new warranty for the car. Liz helped move the process along so I could be back on the road. car. Liz helped move the process along so I could be back on the road. More

Pugi Volkswagen was extremely helpful in helping me purchase my first new car. Liz was outstanding to work with and helped me feel comfortable when asking tons of questions. I highly recommend Pugi V purchase my first new car. Liz was outstanding to work with and helped me feel comfortable when asking tons of questions. I highly recommend Pugi Volkswagen to anyone looking to buy a car. More

I had the most pleasant experience at Pugi Volkswagen on Jan. 25th. I had previously purchased a 2009 Jetta TDI there (new) and was looking to trade it in for a new Jetta because of the low mileage I still Jan. 25th. I had previously purchased a 2009 Jetta TDI there (new) and was looking to trade it in for a new Jetta because of the low mileage I still had on the TDI. Lizzie helped make the experience both fun and professional with her insights into the benefits of trading up. She strived the whole time to keep the deal well within my budget and she did exactly that. She was very helpful during the test drive and made it very easy for me to make my decision. I thank her for that and I also want to give a nice thank you to Raluca who took the time to get me the best possible financing and to explain my warranty coverages. Now I have a new car that is fun to drive and has new features that I didn't have before. I just took it into Pugi Service yesterday for the complementary one month inspection double check. I have been a customer at this dealership since 2009 and have always found everyone on the staff to be friendly, helpful and genuinely concerned about taking care of my vehicle, which just makes the whole experience so pleasant. When you find a dealership like that, you always want to remain a loyal customer, which I do. More

I had been looking at a Landcruiser or Lexus LX for awhile. I found several but wanted to make sure that the maintenance had been done on it. A couple of the dealerships couldn't tell us and/or negotia awhile. I found several but wanted to make sure that the maintenance had been done on it. A couple of the dealerships couldn't tell us and/or negotiate price. When we called the Pugi Ray wasn't sure if the maintenance was done but would check. He called a few days later to let us know it had. They also were willing to negotiate price. We went into test drive the car and Matt too care of us. No pressure and explained things. The next day we went in and got great financing even though the car was over ten years old. It was a great and hassle free experience. More