Causeway Ford

Just had my 45,000 service done. Eryka was my service advisor and as usual everything went 100%. Must say very clean Dealership and well organized. Staff very friendly and knowledgea Eryka was my service advisor and as usual everything went 100%. Must say very clean Dealership and well organized. Staff very friendly and knowledgeable. I recommend Causeway Ford of Manahawkin 100%. Great coffee too !! More

Very Unsatisfactory Service from the service department. I dropped my vehicle off at my appointment time at 10:00 Monday morning for trouble opening my liftgate. Later that day, I texted David G Wintrode as I dropped my vehicle off at my appointment time at 10:00 Monday morning for trouble opening my liftgate. Later that day, I texted David G Wintrode asking if there was any news on my car he stated, “Not yet waiting to hear back from the shop.” Shortly after, I receive a message back from him stating, “I do not think I will have an answer for you today, I am going to keep the vehicle overnight and hopefully have it back all fixed to you tomorrow. I replied, ok sounds good. Have they started working on it or figuring out the issue? He replies, I know one of the techs looked at it earlier not sure what he found or what direction we are going I will let you know as I find out. Tuesday afternoon, I message again asking if there was any news he said,” Not yet” they are not looking at it right now, they pulled it out to handle some emergency appointments. Hopefully will have something after lunch. 3:00 pm, he states, “Looks like the rear hatch motor failed, I am currently trying to locate a replacement part for it. It should be done Thursday/Friday. I reply ok sounds good thank you. I message him on Friday morning asking if there was any news on the car, No answer. I call the service department and spoke to Dawn she states vehicle as been ready to be picked up since Thursday, I questioned her on why no one called me, she said David G Wintrode has been sick the past two days. Obviously, If someone gets sick in their facility no one calls or gives you a report on your vehicle. Later that night, I went to pick up my car to find the life gate not fixed and a “Dent” above my hatch handle which appears it was being pried off with a screwdriver. My interior had dried up mud and oily handprints on my seats. Saturday morning, I went to report my concerns due to the fact when I picked up my vehicle they were closed. I walk in to find all staff in showroom laughing and video recording everyone singing Jingle bells and me being asked if I wanted to be a part of their video. Very unprofessional. I finally find a gentleman from sales sitting at his desk and he directed me to where I needed to go to speak to someone for my issue. I reported to them that the vehicle was not fixed and even worse than when I had dropped it off, and the damage that was done by the technician that supposably worked on my car. I had asked for paperwork on what was done to my vehicle and there was none on file to give me. I was told it had to be reviewed by the advisor, but there was no Manager/ Supervisor there on the weekends. She said all she could do for me at the time was to leave a note of all my concerns on Chris Varner desk for him to look at Tuesday morning. Tuesday morning, I never received a phone call from Chris, so I reached out to him. Finding out there was no paperwork for him to give me due to the fact I did not want to take no more chances with trusting them a second time to service my car. I replied that there has to be paperwork on what service was done because clearly, they submitted the report to my warranty company. There was no apology on what had taken place, obviously this company does not care about their customers or their vehicles. More

My salesperson Ben Schneider was very efficient and knowledgeable in helping me find the right explorer that fits my needs and his partner Steven as well pleasure working with them knowledgeable in helping me find the right explorer that fits my needs and his partner Steven as well pleasure working with them More

Got a good deal on a work truck for my business, got a good number on trade in. good number on trade in. More

Very nice place Josh my sales person was a pleasure to work with he went above and beyond he even delivered the car to my house work with he went above and beyond he even delivered the car to my house More

I was a repeat customer at the Causway “family” after being treated fairly on my first purchase. My most recent experience was good all the way up until the flim flam in the finance office. I was warne being treated fairly on my first purchase. My most recent experience was good all the way up until the flim flam in the finance office. I was warned about this type of business practice in the past but thought this dealership was above this this deceptive practice. Bottom line was, after settling on a number, I was forced to cough up extra money on the purchase price once in the finance office. Unable to walk away due to extenuating circumstances, I paid and walked away with the car and a very bad purchase experience. I expected better. Buyer beware. Side note: My salesperson was extremely courteous and helpful (for both deals). More

Great customer service. Dealer knew his stuff and very pleased with the experience. Very happy with my car! Dealer knew his stuff and very pleased with the experience. Very happy with my car! More

Went to Causeway Ford to “just look” at a Bronco that was on the lot. Drove home in it! Loved the truck and Causeway did everything they could to give us the deal we couldn’t walk away from! So happy with th on the lot. Drove home in it! Loved the truck and Causeway did everything they could to give us the deal we couldn’t walk away from! So happy with their customer service, the way they worked with us from beginning to end, but most of all SO happy with my truck!!!! More

I went to buy out my lease and was introduced to Jennifer who handled the buy out which went very smoothly. who handled the buy out which went very smoothly. More

The most friendliest staff. They are so helpful with all my needs. Even when that I need help with something they helped me out. They are so helpful with all my needs. Even when that I need help with something they helped me out. More