Cavalier Ford Lincoln Greenbrier

Just received my 2023 Ford Maverick Lariat Hybrid after waiting close to 500 days for the unit to come from the factory. I bought the truck from Cavalier Ford Greenbrier in Chesapeake Virginia. Although waiting close to 500 days for the unit to come from the factory. I bought the truck from Cavalier Ford Greenbrier in Chesapeake Virginia. Although the communications from the Ford Motor Company to the dealership or myself was nil, staff of Cavalier Ford Greenbrier was always friendly, empathetic, and professional at all times. Unlike the many complaints I witnessed from other buyers buying their vehicles from other dealerships where they gouged their vehicle/product prices, Cavalier Ford Greenbrier did not raise their prices on my truck, or my brother’s Maverick - - Thanks, you guys are awesome, I’d like to take the opportunity to acknowledge some of the staff that assisted my brother and I during these purchases, they’re: Linsey Snavley (Sales Manager), Richard Hamilton (Finance Manager), Daniel Mcginnis (Sales Manager), Zack Hamilton (General Sales Manager), Rob (Parts Department Associate) and Brandon Bailey (my personal Sales Associate). Each person played an important role in making my purchase as pain-free as possible especially during these trying times with the manufacturing difficulties due to chip and product constraints. Once I received the truck, Brandon was very patient with me ensuring that all of my questions and concerns were answered. He helped me set up the Ford Pass app, as well as go through the various safety features of the truck. Bottom-line is the truck is awesome and I am glad that I waited for the truck to be built and delivered to me. Once again, Thanks Cavalier Ford Greenbrier and your staff!! More

Not a satisfactory purchase experience at all, feels like cheated, and poor customer relationships as if they are selling for free or in loss cheated, and poor customer relationships as if they are selling for free or in loss More

I WOULD NOT RECOMMEND CAVALIER FORD TO WASH MY TRUCK. THEY HAVE DONE NOTHING BUT LIE TO ME. STARTING WITH MELLISSA THE SALES ASSOCIATE, LINSEY IN FINANCE, KEN THE MANAGER AND KATHY THE SERVI THEY HAVE DONE NOTHING BUT LIE TO ME. STARTING WITH MELLISSA THE SALES ASSOCIATE, LINSEY IN FINANCE, KEN THE MANAGER AND KATHY THE SERVICE MANAGER. FROM DAY ONE THE THEY SCREWED UP MY PAPER WORK. I HAD TO RESIGN THE PAPER WORK TWO TIMES. LINSEY SOLD ME THE EXTENDED WARRANTY TOLD ME IT WAS FOR 5 YEARS OR 1000,000 MILES WHICHEVER CAME FIRST. SO IN MAY OF 2022 I HAD AN APPOINTMENT THERE AND THERE WAS SUPPOSED TO BE A LOANER TRUCK FOR ME. WHEN I GOT THERE THEY SAID THAT THEY DIDN'T HAVE A LOANER FOR THAT DAY THAT I COULD RESCHEDULE SO WE DID. I CALLED IN JUNE TO VERIFY MY APPOINTMENT THE SERVICE ASSOICATE TO ME THAT I DIDN'T HAVE A SCHEDULE BUT SHE COULD SCHEDULE ME FOR OCTOBER I TOLD HER THAT I HAVE BEEN PATIENTLY WAITING SINCE MAY. SHE SAID THAT THERE WAS NOTHING THAT I COULD DO. SO I CALLED PRIORITY FORD IN NORFOLK THEY WERE ABLE TO GET ME IN AUGUST 23RD WHEN I GOT THERE THEY TOLD ME I WARRANTY RAN OUT ON AUGUSE 19TH. SO I CALLED CAVALIER FORD AND I TALKED TO KEN CHILDRESS. WHO TOLD ME THAT HE UNDERSTOOD AND THAT HE WOULD WHATEVER IT WOULD TAKE TO MAKE IT RIGHT. HE HAD KATHY HUNT CALL ME SHE SAID THAT THEY COULDN'T GET ME IN UNTIL JANUARY OF 2023. SO TODAY I WENT IN AND THEY TOLD ME THAT I HAD TO PAY FOR THREE SEPARATE DIAGNOSTIC TEST. WHEN I CALLED KEN HE SAID THAT HE DIDN'T REMEMBER OUR CONVERSATION BUT THAT HE WOULD LOOK INTO IT. WELL IT WAS ALL LIP SERVICE. EVERYONE AT CAVALIER FORD DOES NOTHING BUT LIE. More

Sold me a vehicle illegally with a bad catalytic converter that their location passed for inspection. Less than 20 days old and felt bad that they sold and passed it illegally they paid for a new ca converter that their location passed for inspection. Less than 20 days old and felt bad that they sold and passed it illegally they paid for a new catalytic converter because I told them I was reporting it. This place is awful do not buy from them! More