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Cavender Buick GMC West - Service Center

San Antonio, TX

4.5
104 Reviews

104 Reviews of Cavender Buick GMC West - Service Center

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December 08, 2023

I came to the dealership with a dead battery. Jonathan got me in quickly and kept me informed of the time to completion. I was quickly on my way with a new battery. Good experience More

by Mitchell.hinds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in Service
Dec 08, 2023 -

Cavender Buick GMC West responded

We're glad to know that Jonathan and our team at Cavender Buick GMC West were able to assist you promptly with your battery issue. Thanks for the positive feedback—we appreciate it!

December 06, 2023

Always excellent, professional and friendly customer service. The staff is honest and straight forward with what work is needed on your vehicle. More

by weaverjl79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Garcia
Dec 07, 2023 -

Cavender Buick GMC West responded

We appreciate your positive feedback! It's great to know that our team at Cavender Buick GMC West has been able to provide you with the excellent and honest service we strive for. Safe travels until next time!

December 05, 2023

Family friendly make one feel at home they make you write more than you want More

by necio134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Cavender Buick GMC West responded

We are so glad that you felt right at home as part of the Cavender Buick GMC West family! Thanks for choosing us and for sharing your positive feedback!

December 04, 2023

Mr Tyler made my visit super great. He made me feel welcomed and then ask me if there was anything else he could help me with. I love his positive attitude, thanks! More

by Tony_galindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Henley
Dec 04, 2023 -

Cavender Buick GMC West responded

Tony, we're so glad to know that Tyler made your visit a positive and easygoing process here at Cavender Buick GMC West. We appreciate the feedback and look forward to assisting you again in the future! Take care!

December 04, 2023

Easily made appointment for oil and filter change with tire rotation. All was accomplished in a timely manner. More

by alleyoop1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Collins
Dec 04, 2023 -

Cavender Buick GMC West responded

We're glad to know that you found the scheduling process easy and efficient at Cavender Buick GMC West. Thanks for trusting us with your vehicle's maintenance needs!

December 04, 2023

Amazing job , xcelant - customer service All in all hands down to actually say what there are telling you about what’s going to happen and it happens … More

by Rsalazar7055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Dec 04, 2023 -

Cavender Buick GMC West responded

We're so glad to know you had an excellent experience with our team at Cavender Buick GMC West! We always aim for transparency and top-notch customer service. Thanks for your feedback — we appreciate it!

November 27, 2023

My experience with Mr. Tyler and GMC West was outstanding. Tyler is truly a professional when it comes to customer service and knowledge of business. I would definitely go More

by willie.petersonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tyler
Nov 28, 2023 -

Cavender Buick GMC West responded

Willie, we're delighted to know that Tyler provided you with a fantastic experience at Cavender Buick GMC West. We look forward to assisting you again in the future!

November 27, 2023

Place was busy and I waited for awhile until I was seen for service. Also when the set was completed it took awhile to locate my keys further more I was given the wrong receipt until I advised the advisor More

by Gupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Nov 29, 2023 -

Cavender Buick GMC West responded

I appreciate your feedback and patience during our busy times. I apologize for the mix-up with your keys and receipt, we'll work on improving these areas to provide a smoother experience next time. Thanks for bringing this to our attention! I'm happy to speak with you if you would like to discuss anything about your visit further. Thank you, Greg Williams - Service Director - (210) 382-3506

November 27, 2023

Great service from start to finish. Was kept up-to-date on the readiness of my vehicle. Service was promptly done.; More

by rybarra50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Nov 27, 2023 -

Cavender Buick GMC West responded

We're glad to know you had a great experience with our service team at Cavender Buick GMC West! Keeping customers informed and providing prompt service is what we strive for. Thanks for the review!

November 26, 2023

Recently took my car to be serviced due to some rattling noise. I was told it would probably take up to 48 hours before it would be checked out to see what the problem was. I left the vehicle. By the end of More

by pandebra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Henley
Nov 27, 2023 -

Cavender Buick GMC West responded

We're glad to know that our team at Cavender Buick GMC West was able to diagnose and fix your car's issue promptly. We always aim for a quick turnaround time without compromising the quality of service. Thanks for sharing this positive experience!

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